Hotels Near Northern Spur Preserve - The High Line in New York

I’ve stayed at the Jane several times over the years since I’ve moved out of the West Village and it is consistently well priced, well situated, clean, and the staff is lovely. This particular stay was a bit tricky at check in as they had no record of a reservation for me. Apparently I had mistakenly booked for the week before. Lucky for me they had a room that evening but I had been charged for the previous week as a “no show”. I asked if there was a way to be reimbursed for my error not fully expecting the hotel to grant my request but do you know what? They did and said that “it happens”. In a not quite post Covid world of strict cancellation policies and additional fees for flexible cancellation, I was pleasantly surprised and pleased and will continue to make the Jane my home away from home when in NY.

The location is okay and convenient to take a car. The room is not big, a bit old, and the soundproofing is not very good, but it is okay for a few days. There are supermarkets nearby, which is convenient overall. The price is pretty good.

Hotel location is right at the heart of times square! Free internet comes with the room. They give you food and beverage credits that you can use at the 8f restaurant.

The hotel is located just one block from Times Square, so it is a 5* location, it is a small, five-story building without an elevator, the rooms are small, the deluxe room is a bit larger - the room has a comfortable bed, space for luggage under the bed, a bathroom with cosmetics. There is no coffee/tea kettle in the room, but there are plenty of shops and restaurants nearby. I stayed one night, so there was everything I needed. I recommend!

I booked at Nap York Central park in June 2022 for September/October 2022. I chose the discounted flexible rate, as I didn’t see having to cancel or move my dates at all - my flight was paid for. Earlier this month my father suffered a stroke, was diagnosed with cancer, and was told he was in need of an operation on his heart. His quality of living went from active and healthy to in need of 24/7 care overnight. I contacted this property to see if even though the flexible option was non-refundable if there might be some leniency with this as I don’t see being able to travel in the near future, even at a partial refund (mostly for the $500 I already paid to be used for medical bills/needs). You cannot actually call or speak to anyone - they do not have phones. You can only communicate through a chat service. They don’t provide any details as to who you are talking to and my questions as to whether there is a management company I might reach out to were unanswered, and then I was just told ‘we don’t have phones’. After explaining my situation, they let me know they would not refund anything but would move the dates. According to my original booking, I would have six months to reschedule. Speaking to someone through the chat service, I was only given four months to reschedule and many dates blocked out and unavailable to me due to holidays. I pointed out that it was less time than my original booking stated and that went unaddressed, the person let me know that ‘my situation’ (my father possibly terminally ill) ‘was not their responsibility’ and they wouldn’t refund my payment or add any dates (which really would have just been giving me what I should have anyway, not exactly doing me any extra favors) and again - all questions as to whether there is an actual number or company to contact with questions was not provided. While I understand my original request for a refund was outside of the original terms, they don’t even offer the terms that are paid for and clearly stated. I’ve also worked at hotels and lodges in the past to know that they often make allowances for nonrefundable stays in cases of extreme circumstances. Booking.com reached out to try to negotiate and the only response they received was ‘no refund’. I’ve also had travel plans in the past change slightly and have been out money and have not asked for special accommodations or refunds from locations, but with the stress of my father’s health and rising costs, and so suddenly, I was looking for some empathy here. United Airlines is notorious for delayed customer service or non-negotiable refunds and I was able to explain my situation and received a full refund immediately. After some of the language used by whoever manages their chat service, I wouldn’t stay at this location at this point. I've attached some of the reviews on google, as well as management's insane responses (including taunting people about calling the police, or pointing out they don't speak English).

The West Side YMCA is definitely a no frills place to stay, but the location is excellent. You're right next to Central Park and Columbus Circle. Times Square is an easy walk south. We stayed in 2 different rooms. The first had a bunk bed and was quite small, but the bed was comfy and the room was clean. It also had a small TV and fridge. We had a semi-private bathroom, which was down the hall. This meant we had to scan our key on one of the bathroom doors to get in, but once inside we had privacy while we got cleaned up. The bathrooms were kept clean and tidy. We were able to upgrade the second half of our stay to a room with a larger bed and an in room bathroom. Again, this hotel is no frills. It can be rough around the edges, but it's clean and comfortable at the end of a long day of sightseeing. We did not have time to take advantage of the gym, the pool, the sauna, and stuff like that, but they looked nice. I'd recommend the West Side YMCA. If you're visiting NYC, you should be out doing stuff, not sitting around the room. It was everything we needed it to be.

The room is a suite with one bedroom and one living room. Although the suites are not very large, they have all the facilities. It is worth mentioning that the sofa has a built-in folding bed, and the bedroom has a door, so that 3 to 4 people can stay without being disturbed; The hotel includes breakfast; the ferry is 100 meters away from the door, and it is very convenient to go to downtown Manhattan.

The hotel was nice. The front desk was very helpful. My only problem with Trip.com they don’t pay the hotel. This is the second time I used the website and it was an issue where the hotel charged my credit card for the night I stayed when I had already paid thru Trip.com. So I’m in the process of trying to get a refund. I will not be using Trip.com for future trips. I will book directly thru the hotel site. One more thing the hotel site was cheaper than Trip.com

Location is the greatest advantage of this hotel. Less than 1 min by walk from Yellow R & W Subway Whitehall South Station Exit. This hotel has 40+ floors, but 3 guest lifts only. Long waiting time for lift was annoying. The air-conditioning unit was noisy, as it started on/off intermittently all the time. The shower room is tiny, it was just enough room for an adult to turn around the body. The design of shower room glass door was poor, as the bathroom floor would get wet when open the glass door.

The best hotel I ever stayed at. They were extremely nice (cheerful and funny) staff and they were very accommodating. Especially Jessica and Annalie. They went above and beyond. I received a gift bag of goodies for my birthday and I was super touched and happy. No hotel has ever done that for me, and I’ve been to many hotels across the country. The room was quiet and large and very comfortable. Love the bed. The amenities were great and the sushi restaurant next door was awesome.