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5 star

New York Marriott Marquis
4.3/5178 Reviews

New York Marriott Marquis

Times Square New York|0.19km from Love letters
I booked into the Marriott for 3 days over New Year's Eve. Based on the hotel star rating and the price that I had to pay for that period of time, I was expecting a certain level of service standards. Unfortunately, what I found was that the housekeeping of the hotel seemed to be dysfunctional during that period. I requested at the front desk on New Year's Day at 1pm to have my room made up as we slept in late for the day since we were out late the night before. The front desk confirmed that they would get it sorted. However, when I got back in the evening, no housekeeping was done for my room. Additionally, the general cleanliness level of my hotel level was lacking on the day. At the general lift area, I saw some Cheerios cereal spilled by kids the night before. It was still there on New Year's day evening and not cleaned up. As for the dining options, the hotel mandated a $30 fee that we could convert into food spend. We decided to spend it on the Level 8 Broadway Lounge. We found the food quality inconsistent. On the first day, I ordered a decaf coffee. It was good and the quality was great. On a different day, the decaf coffee was watered down and really bad. I must however commend them for their good handling of the re-entry of guests back into the hotel after midnight. The queue moved fast and they provided water at the entrance to all returning hotel guests. Overall, I would not be booking the Marriott Marquis in New York ever again because of this experience. It was a real let down as the Marriott hotels that I had been to in other parts of the world had much higher standards.
Times Square Edition New York
4.4/584 Reviews

Times Square Edition New York

Times Square New York|0.25km from Love letters
The first thing I will mention is that the hotel is 5 star and is expectedly, very expensive, being in the heart of Times Square. I took this into account when writing my review. If I am paying that much, my expectations would be higher than normal. I stayed for 12 nights over the Christmas and NY period so I obtained a very comprehensive view of the hotel and everything about it. Overall it was a very comfortable stay and the staff were always there to attend to any requests and issues. The moment I got out of my transfer car, there was a lovely young gentleman waiting to get all my bags and transport me upstairs to the reception. The check-in was reasonably flawless but there was a bit of confusion around the payment because of resort fees the hotel charges daily. I prepaid my booking and there was confusion over whether it included or excluded the resort fee. The reception area is immaculately presented and the bar and restaurant are both located here. I intended to use the gym during my stay, but didn't have time to even take a peek. Nor did I visit the bar or restaurant. There's way too many options outside to do that. The very polite and courteous young gentleman then took me up to my room. He showed me everything and away he went. I got a bit of a room upgrade which I highly appreciated and had a beautiful view of Times Square. I was on the 2nd highest floor, floor 39. The room is not big. It was adequate for one person but nothing more. I don't think I would be able to stay here if I was with another person. It would be too uncomfortable and I had to find space for my 2 suitcases and carry-on. The bathroom is open plan, with a door for the shower and toilet. A big problem I had in my room was that if it was windy you will hear a loud whistle coming through the bottom of the front door. It really annoyed me. I had to take the cover off the bed and make a snake shape to block the gap underneath the door to stop the noise. Even a bath towel didn't work. They need to fix this. The hotel is very new and the rooms are very beautifully equipped, presented and maintained. I was pleased to see that most of the things I requested before I arrived (some extra bath mats, bath towels, hand towels, face towels, mini fridge, bathroom scale) were mostly there upon arrival. I quantified the number of towels I needed as I was not getting any housekeeping during my 12 night stay but I did not get the quantity requested. I expected a bit more attention to detail for a 5 star hotel. Before I arrived I was asked if I was celebrating a special occasion and Guest Services pushed up my expectations as I was celebrating a special occassion and they said something nice, I assume maybe a cake or some alcohol would be waiting for me in the room. When I arrived there was nothing. And there was never going to be anything throughout my stay. I didn't mind and only remembered towards the end of the stay. When I enquired via email I was met with silence. They
Conrad New York Midtown
4.1/567 Reviews

Conrad New York Midtown

Midtown West New York|0.65km from Love letters
Upon entering, it gives a small boutique hotel feel due to the size of the lobby, but the rooms are anything but! Overall, a great relaxing stay that I wish was longer. This was one of the largest rooms I have had in a NYC hotel. Check-in by Cynthia was welcoming and seamless. The room was beautiful, Queen 1 BR suite that was nicely appointed with a small foyer that had a small, padded bench, comfortable living room with TV and large double doors leading into the BR. Make sure you open cabinets to find your mini-bar, and Nescafe coffee maker or you will miss it. But I liked that it was tucked away neatly. I would have loved a separate refrigerator to store my own beverages or any leftovers. If it was available, I did not see it need it this trip, but would inquire for a future stay. The room also had a walk-in closet/dressing room with a wide full-length mirror, and nice sized bathroom with glass walled walk in-shower. The bathroom wasn't large, but it the vanity was large enough for 2 people to store their toiletries, also with the walk-in closet right outside of the bathroom door, there was extra storage if needed. The bed was one of the most comfortable hotel beds I have slept in. My room was in the middle section of floors available, my views were nice enough but nothing to write home about. It you are looking for a beautiful NYC Skyline view ask for a higher floor, or room with a view, I did not request it, but I believe they would have done their best to accommodate if I had. There is an on-site restaurant Dabble. The food (breakfast) was good (not spectacular), but convenient given my stay, pricey $25-50 per person - but it is Manhattan, and this is a 5-star hotel, so I wasn't surprised at the price- you pay for convenience and or you eat there because you may have credits given your level of rewards membership which was my experience. I was happy to have that as an option and did appreciate the convenience. I would definitely return and will recommend to friends looking to elevate their NYC hotel experience.

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Paramount Hotel Times Square
3.6/5126 Reviews

Paramount Hotel Times Square

Times Square New York|0.06km from Love letters
I booked this hotel because it was one of the only hotels that had two double beds & didn’t cost a fortune. We travelled from jfk airport on the subway. We got off at 50th street station and it was only a 10 minute walk to the hotel. CHECK IN -The check in was VERY slow. We waited over an hour in a huge queue with only 2 & sometimes 3 staff checking people in. We were charged $40 per night resort fee! Which is basically free money for the hotel. I’ve no idea why they just don’t add this on to the price of the room, so people are clear on the full price. If you are staying for more than one night this can be very costly. Nearly all New York hotels do this. ROOM - our room was small with just two queen sized beds, a tv and very small cheap desk. Our room over looked the back of some Times Square signs, not the best view. But we were only intending on sleeping in our room so it was ok. I thought being next to the lift it would be loud, but we never heard a thing. There was a steamer to iron clothes and also a hair dryer in the room. No tea/coffee though. LOCATION- the location was perfect for us, close to the subway station. If you walk out of the hotel and turn left down the street you will come to Times Square at the end. There are Broadway theatres and restaurants all along the hotels street. It is literally in the middle of everything, the location is ideal. OVERALL- we loved the location of this place, the price was reasonable for New York prices and the room was small but ok. Definitely nothing luxurious, but adequate. The check in is definitely something that needs sorting out, it’s far too long a process. You can leave bags here for $2 each, which was great. I’d stay here again if the price was good and check in was better. Our roo
W New York - Times Square
3.8/5124 Reviews

W New York - Times Square

Times Square New York|0.14km from Love letters
Great location for a person seeking the heart of Times Square. There are various levels of rooms so don’t be offended if you don’t book a city view and then get a window with a view of a building. The entrance was decent, yet for a W hotel, I never saw a doorman on site. We never had staff assist us with our bags either. The initial impression after the primary door is decent. They turned it into an sort of underwater experience. With this being said the four nights we stayed there I also never once saw a security guard as you first enter leaving a bit of safety concerns up for grabs. From there you have to catch an elevator up to the main lobby which is nicely decorated. Upon checking in don’t expect to be greeted with a smile (even if you have rank as a bonvoy member). Just get your key and go. As for the room the overall appearance is dependent upon the level of room you choose, so to be impartial I won’t give my opinion on the rooms. I will though, continue to comment on the lackluster service as that aspect should be stellar across the board. Upon asking for recommendations for the city we were handed a crumbled, partially torn paper with a generous number of locations, no additional information was provided by the staff. The night before checking out I found myself in need of a razor. I called guest services and they advised they’d be able to provide one. 40 minutes had passed and still no razor. After burning much time just waiting, I decided it would probably be faster for me to walk to CVS buy one and come back (which it was). Again, I mention the location is prime Times Square making every item the hotel forgets to bring you, easily found and easily accessible by foot. The cocktails at the “Living Room” bar are horrible. They range from $20-25 per cocktail and if you light a cigarette near it, you’ll probably catch on fire from the amount of unshaken liquor in the glass. A heavy pour isn’t always a good pour especially when you’re looking to actually be able to walk the city. We have the living room bar 3 tries before deciding to just have our first set of cocktails outside of the establishment. A benefit is that the W gives you $25 to spend at the bar daily with your $25 resort fee. For the first time in my life free wasn’t actually better. I really would love a call from someone at the establishment as I am certain the experiences my wife and I dealt with are not the “norm”. Overall, do not recommend. I would recommend The NY Marriott Marquis.

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Top rated hotels in New York

Searching for hotels near Love letters? Compare room rates and reviews to find your ideal stay.
The Pearl Hotel
4.3/5103 Reviews
Times Square
There are not many people who comment on it. The hotel is on 49th Street between 7th and 8th Avenues. The roads in Manhattan are easy to recognize, just right and street. Start on Fifth Avenue and then sixth, seventh, Broadway and eighth. In the middle is the street. The Port Authority's main station (that is, the coach station) is on 42nd Street, Times Square is on 47th Street, and the subway can be a 50th Street station, very close. A lot of food nearby (Ichiran Ramen, Shake Burger, Michelin Steak House). The hotel is not a well-known brand in the chain, it is relatively small and not luxurious, but the price is not cheaper than the surrounding Marriott or the like. Last year, I stayed at Marriott very large. The exterior looks larger and more luxurious than this. After all, his infrastructure is very early. But this good place is closer to Times Square than the quiet Marriott there, rooms have microwaves, coffee machines, free fruit and apples, bananas, potato chips, ice water for 24 hours downstairs. There is coffee and tea on the second floor, and friends can sit there. There are slippers, umbrellas and toiletries in the room. L'Occitane. These are not available in American hotels. Dental appliances are not. I booked an agent's twin room at Ctrip at first, which was 500 yuan cheaper than the official website. There are two types of twin beds on the official website. One is ordinary and the other is a barrier-free room with a handrail. The difference between these two types is 500. The double bed marked on Ctrip did not say that it was an accessible room. I booked Ctrip for a small farmer. The fact that I got the room was a barrier-free room, and that 500 was not bad. And it was very low on the third floor. It was super dark in high-rise New York. I went to the front desk to upgrade the suite. The front desk gave me a good discount and added me 50 dollars a day. Hall, bedroom with double bed, double sofa bed in the hall, both bath and shower, and 3 cloakrooms with bathrobe hangers. Ctrip's hotel booking is really very metaphysical, the price and official website are not bad, the room type is difficult to determine, I have learned lessons before. Anyway, the hotel location is convenient and the facilities can be serviced or not. The price is not bad. People do not look at their choices. There is a parking lot on the side of the hotel, and you can also park on behalf of the guests. On the side is the Ambassador Theater staged by Ryoko Micura of Chicago, which is opposite the Mormon Theater.
Civilian NYC
4.3/5108 Reviews
Times Square
Finally a hotel that gets it. I become irritated when looking online at hotels and discover how many have succumbed to the gimmick of “resort fees” or “destination fees” to squeeze a few more dollars out of the traveler. I am not going to use the gym. A big breakfast does not interest me. I have my cell phone for long distance calls. I resent being forced to pay for “privileges” that I will not be using. Civilian makes it all so simple. Do you want to use the gym? Then pay for it. Do you want to have breakfast in the hotel? Then pay for it. It is all so simple! Customize your stay to your own preferences. Having gotten all that off my chest… As a solo traveler, I chose the ”Cozy Queen” which was adequate for me… big bed (very comfortable), big TV (with several OnDemand options), huge window facing the street (making the room bright and giving a sense that it is larger than perhaps it really is), and a larger bathroom than I have typically found in NYC. There is a bar on the second floor with a terrace overlooking the street. Inside is spacious and nicely decorated with miniature stage sets from Broadway shows. Civilian is less than a year old… everything is shiny and new. All the members of the staff whom I encountered were welcoming and pleasant and ready with a smile or greeting. Civilian is top notch!!
The Westin New York at Times Square
4.2/574 Reviews
Times Square
I can’t rate this hotel higher. The views were breathtaking. The location is very simple! Making transit/travel a breeze! We checked in early, the wonderful woman at the front desk gave our son a little gift bag and we headed up to our room! Super easy check in. We loved every second of our stay here and we can’t wait to go back!!!
W New York - Times Square
3.8/5124 Reviews
Times Square
Great location for a person seeking the heart of Times Square. There are various levels of rooms so don’t be offended if you don’t book a city view and then get a window with a view of a building. The entrance was decent, yet for a W hotel, I never saw a doorman on site. We never had staff assist us with our bags either. The initial impression after the primary door is decent. They turned it into an sort of underwater experience. With this being said the four nights we stayed there I also never once saw a security guard as you first enter leaving a bit of safety concerns up for grabs. From there you have to catch an elevator up to the main lobby which is nicely decorated. Upon checking in don’t expect to be greeted with a smile (even if you have rank as a bonvoy member). Just get your key and go. As for the room the overall appearance is dependent upon the level of room you choose, so to be impartial I won’t give my opinion on the rooms. I will though, continue to comment on the lackluster service as that aspect should be stellar across the board. Upon asking for recommendations for the city we were handed a crumbled, partially torn paper with a generous number of locations, no additional information was provided by the staff. The night before checking out I found myself in need of a razor. I called guest services and they advised they’d be able to provide one. 40 minutes had passed and still no razor. After burning much time just waiting, I decided it would probably be faster for me to walk to CVS buy one and come back (which it was). Again, I mention the location is prime Times Square making every item the hotel forgets to bring you, easily found and easily accessible by foot. The cocktails at the “Living Room” bar are horrible. They range from $20-25 per cocktail and if you light a cigarette near it, you’ll probably catch on fire from the amount of unshaken liquor in the glass. A heavy pour isn’t always a good pour especially when you’re looking to actually be able to walk the city. We have the living room bar 3 tries before deciding to just have our first set of cocktails outside of the establishment. A benefit is that the W gives you $25 to spend at the bar daily with your $25 resort fee. For the first time in my life free wasn’t actually better. I really would love a call from someone at the establishment as I am certain the experiences my wife and I dealt with are not the “norm”. Overall, do not recommend. I would recommend The NY Marriott Marquis.
The Time New York
3.9/5107 Reviews
Times Square
I highly recommend The Time Hotel! Great location, wonderful service, especially Dee! She remembered us from our stay before Covid and was as accommodating as ever, making us so comfortable. The Spiritualized rock band was staying there while we were there and they were a great group. We will be back!
Paramount Hotel Times Square
3.6/5126 Reviews
Times Square
I booked this hotel because it was one of the only hotels that had two double beds & didn’t cost a fortune. We travelled from jfk airport on the subway. We got off at 50th street station and it was only a 10 minute walk to the hotel. CHECK IN -The check in was VERY slow. We waited over an hour in a huge queue with only 2 & sometimes 3 staff checking people in. We were charged $40 per night resort fee! Which is basically free money for the hotel. I’ve no idea why they just don’t add this on to the price of the room, so people are clear on the full price. If you are staying for more than one night this can be very costly. Nearly all New York hotels do this. ROOM - our room was small with just two queen sized beds, a tv and very small cheap desk. Our room over looked the back of some Times Square signs, not the best view. But we were only intending on sleeping in our room so it was ok. I thought being next to the lift it would be loud, but we never heard a thing. There was a steamer to iron clothes and also a hair dryer in the room. No tea/coffee though. LOCATION- the location was perfect for us, close to the subway station. If you walk out of the hotel and turn left down the street you will come to Times Square at the end. There are Broadway theatres and restaurants all along the hotels street. It is literally in the middle of everything, the location is ideal. OVERALL- we loved the location of this place, the price was reasonable for New York prices and the room was small but ok. Definitely nothing luxurious, but adequate. The check in is definitely something that needs sorting out, it’s far too long a process. You can leave bags here for $2 each, which was great. I’d stay here again if the price was good and check in was better. Our roo

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