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5 star

Times Square Edition New York
4.5/583 Reviews

Times Square Edition New York

Times Square New York|0.58km from Fred F. French Building
The first thing I will mention is that the hotel is 5 star and is expectedly, very expensive, being in the heart of Times Square. I took this into account when writing my review. If I am paying that much, my expectations would be higher than normal. I stayed for 12 nights over the Christmas and NY period so I obtained a very comprehensive view of the hotel and everything about it. Overall it was a very comfortable stay and the staff were always there to attend to any requests and issues. The moment I got out of my transfer car, there was a lovely young gentleman waiting to get all my bags and transport me upstairs to the reception. The check-in was reasonably flawless but there was a bit of confusion around the payment because of resort fees the hotel charges daily. I prepaid my booking and there was confusion over whether it included or excluded the resort fee. The reception area is immaculately presented and the bar and restaurant are both located here. I intended to use the gym during my stay, but didn't have time to even take a peek. Nor did I visit the bar or restaurant. There's way too many options outside to do that. The very polite and courteous young gentleman then took me up to my room. He showed me everything and away he went. I got a bit of a room upgrade which I highly appreciated and had a beautiful view of Times Square. I was on the 2nd highest floor, floor 39. The room is not big. It was adequate for one person but nothing more. I don't think I would be able to stay here if I was with another person. It would be too uncomfortable and I had to find space for my 2 suitcases and carry-on. The bathroom is open plan, with a door for the shower and toilet. A big problem I had in my room was that if it was windy you will hear a loud whistle coming through the bottom of the front door. It really annoyed me. I had to take the cover off the bed and make a snake shape to block the gap underneath the door to stop the noise. Even a bath towel didn't work. They need to fix this. The hotel is very new and the rooms are very beautifully equipped, presented and maintained. I was pleased to see that most of the things I requested before I arrived (some extra bath mats, bath towels, hand towels, face towels, mini fridge, bathroom scale) were mostly there upon arrival. I quantified the number of towels I needed as I was not getting any housekeeping during my 12 night stay but I did not get the quantity requested. I expected a bit more attention to detail for a 5 star hotel. Before I arrived I was asked if I was celebrating a special occasion and Guest Services pushed up my expectations as I was celebrating a special occassion and they said something nice, I assume maybe a cake or some alcohol would be waiting for me in the room. When I arrived there was nothing. And there was never going to be anything throughout my stay. I didn't mind and only remembered towards the end of the stay. When I enquired via email I was met with silence. They

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Top rated hotels in New York

Searching for hotels near Fred F. French Building? Compare room rates and reviews to find your ideal stay.
Hilton Club the Central at 5th New York
4.5/5101 Reviews
Times Square
The location is good, within walking distance of Fifth Avenue, Times Square, and Rockefeller Plaza. The service is OK, you can text the front desk to deliver anything you need, but there is no daily cleaning service for stays under 5 nights. The room is comfortable and spacious.
Hyatt Grand Central New York
3.6/558 Reviews
New York City Center
Great location. But the service standards absolutely disappointed. In room telephone was not working and despite repeated complaints it was not repaired through my stay of 4 nights. So basically we had to go down all the way to reception every time we wanted something at the room. From toiletries to food to water. Even the front desk as well as the duty manager simply expressed inability to do anything about it Initially even some of the lights in the room were not working. Clearly one of the worst stays of my life at a big brand hotel All in all a big disappointment
The Gotham Hotel
4.2/5100 Reviews
Times Square
We stayed here during our trip for five days. This was our first time in New York City and it was exceptional. Since it was the first time visiting, I spent weeks researching hotels looking at neighborhoods, reviews, room types, everything! I’m so happy we decided on The Gotham! From the front desk to the restaurant there were no issues. Everyone was very helpful, attentive, and kind. The pictures are exactly like the rooms. We stayed in the king balcony room on the back side of the building which was really cool and quiet. We also stayed in the queen balcony room because we didn’t do our dates correctly lol and thankfully they had a room open. Looking out on the balcony in the queen room was awesome. We are returning over Christmas and have rebooked the queen balcony room and I can’t wait! This room is noisier but it’s not to the point of not being able to sleep. My husband and I live in the country surrounded by cow fields so if I can sleep with the noise level anyone can!
The Jewel Hotel, New York
4.3/5106 Reviews
Times Square
The hotel is in the city center, good location. It is convenient to go to various attractions in New York. But the facilities are a bit old. The bed is not very comfortable, too soft. It sunk in the middle.
Library Hotel by Library Hotel Collection
4.7/5102 Reviews
New York City Center
I read a lot of comments and chose this hotel. I really didn't choose the wrong one. The location is very good, whether it is a long-distance bus or subway, or take the airport bus to the airport, or want to go to the Grand Central Railway Station, very close. . . There is also Times Square. . . At the intersection of 41st Street and Madison Avenue, the door is small, mainly the name on the door is written in a special font, which made us not notice when we first went there. 200 meters away from the New York City Public Library, which is not 200 meters away from Fifth Avenue, it is not necessary. There are three types of rooms in the hotel, which are about 19, 25, and 33 square meters, and 19 is relatively small. I booked 25 for the second night, but the order information sent by Ctrip to the hotel was wrong. The first night I checked in was the 19 room. It was very late to react. The size of the room was wrong. I coordinated with the front desk and Ctrip. Ctrip immediately found the problem and made compensation, and moved to the largest room of 33 the next day. If it is a single person, the room of 19 is enough. For two people, the baggage can't be opened, and it can only be put to the bedside. In addition, in particular, after the store, the hotel charges a fee of 20 US dollars per day. This fee is breakfast, all-day coffee snacks, afternoon tea, which is very worthwhile. Especially afternoon tea, with cheese, fruit, a variety of small snacks, red and white wine and champagne. . . . In addition, this location is on 41st Street, when the 99th Street in Central Park in New York is basically a full 2km. I ran in the morning and ran another 10km in Central Park. I am very happy. Central Park is a must-see for everyone who loves sports. Running, cycling, and dog-walking are all very good. . .
Citadines Connect Fifth Avenue New York
3.8/5105 Reviews
Times Square
This hotel is equal to the loss of the apartment hotel, very mini, the lobby and the room are very mini, this stay is also very general, the sound insulation of the windows and doors are very poor, the corridor can hear a little voice, I live on the 10th floor, there is a huge The machine is thinking about what it is, and the sound of various cars on the street. In short, the experience is average. The location is really good, just on the edge of Fifth Avenue, where is very close. It is also convenient to eat downstairs and supermarket. Overall, 69 points.

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