Bourbon Orleans Hotel

😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡 I vigorously DO NOT RECOMMEND this "grand/ historic/ top-rated boutique hotel".!!! Upon my arrival to Bourbon Orleans Hotel, unfortunately, I encountered quite a few substandard events. To start off, the hotels' valet apprentices were NOT competent nor qualified, said information discussed at departure by ALL management. Unlawfully, my prescriptions were stolen, and this unfortunate event was agonizingly overlooked by Bourbon Orleans Hotel along with the valet service that was used. As a result of this fiasco, I spent my vacation in bed and in pain by virtue of/ thanks to this adversity. So, because of this unpredictable outcome, I requested a FULL refund from valet management, which was resolved. In addition to the prior instance, another one came about when returning home and reviewing my credit card transactions. I noticed that Bourbon Orleans Hotel charged my account. This charge was of concern to me because my balcony, loft suite was already prepaid for MONTHS IN ADVANCE through Trip.com.!!! So, management investigated this issue and assured a refund. However, they never disclosed any additional information with me in relation to this SUBSTANTIAL amount. Now, 2 weeks later I'm STILL waiting on my refund and can't seem to get management on the phone to discuss this casualty.!!! All in all, I DO NOT RECOMMEND this "supposedly" 4/5 star rated, elegant, grand, historic hotel that is named one of New Orleans Top Hotels.! Bourbon Orleans Hotel mislead me as well as fabricated information to try and cover up their erroneousness/ blunder. Honestly, if they don't want to use a third-party website to conduct business with and then TRY to charge their guests anyways, then they need to cancel their services with them. Simple as that.!!!!!! 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

Our stay was amazing, we enjoyed being at the hotel a lot. The staff was always polite and friendly. Always helpful. Our room was beautiful and always clean. We did not get to use the pool because it was chilly outside.

Jaquan was one of the best staff there! He was amazing and helped us so much along with Eddie and Ace the valet guy were all THE best!!!

The Bourbon Orleans is in the heart of the French Quarter, less than a block off of Bourbon Street, and we stayed for six days leading into the weekend before Mardi Gras. The staff were great, the location was perfect, and was quieter than expected given the nightly festivities less than a block away. The bar downstairs had good music and drinks, the hotel was clean, and the staff were incredibly kind and helpful. We would definitely stay here again.

This hotel is perfectly located in the French Quarter. Orleans street is one street over from Bourbon street so it is close to the music and the activities and the NOLA craziness. The best part is that the hotel is on a street that is a little quieter and safe feeling but still walking distance to Jackson Square, French Market and all of the French Quarter activities. The Bell Captain, David, knows everything about the area and will take the stress out of your New Orleans visit. All of the staff are good here and the facilities are squeaky clean. The attached bar, Bourbon O has nightly fun musicians. I promise, if you stay here you will love it! Plenty of nice wheelchair accessible rooms but like every place in the French Quarter parking is limited.

Be very careful about making flexible reservations, I tried to make a change to my booking and check in 1 day late within the allocated time frame but was unable to do this. The hotel refused to change the booking and wanted to me to cancel and rebook at a higher rate which was more than the original booking. On top of this the them charged me a non show fee, despite me informing them I would be late, and was told it wouldn’t apply.

Very nice hotel, clean rooms and great location in the hearth of French Quarter. Hotel definitely needs some renovation but overall it's nice.. we had a double- bed room.. nice, quiet and spacious with comfortable beds..bathroom needs some touch for sure.. our only concern was the 2 girls at the front desk when we checked in.. one of them was eating food and the other one was sleep on the desk.. when we woke her up, she checked us in with not a nice attitude at all. we never saw them again but the rest of the crew were very nice and friendly.. In general, I definitely recommend this hotel

Fantastic location, great staff, nice gym, comfortable beds. Rooms can get loud if you have rowdy neighbors. Great stay! Would stay again!

Great location - lovely room - checking in was very frustrating - we arrived early and assumed that we would check our bags, get lunch and come back - we were informed that our room was ready immediately, if we wanted to pay an early fee of $40 - we were then told that in 1.5 hours, we could check in for no fee - we elected to do the latter - when we returned, we were told that our room was not ready - we informed the reception desk of what the lady sitting there had told us - she immediately said, “I told you that it might be ready” - that simply was not true. We waited in the lobby for over two hours before we could check in! Additionally, the refrigerator in our bedroom did not work - we reported this to the desk - nothing was ever done. While this is a prime location, we will not stay here again. We prefer a hotel with better service and with room service. Both are available in other NOLA hotels for a similar price.