Hotels near Amtrak - New Orleans Union Passenger Terminal, New Orleans

There is really nothing to say about the hotel. During the epidemic, it is not only cheap but also has fewer people! The neighborhood is also very close to French Street, and there are delicious oysters, ACME restaurant is recommended, the seafood is really delicious!

I was nervous because I'm not much of a hotel person due to bad experiences overtime, but I was relieved!! It was clean and the staff was kind! Parking was easy! Peaceful!! I would definitely recommend a stay at this location and I will return!!

I stayed at this hotel 10-14 January 2022 for government business and I will never stay at this location, or another Courtyard by Marriott again. First of all, I booked my reservation myself because I was to tell the booking receptionist what group I was with. I called several times in November to book a room but was placed on hold for 15+ minutes each time never being able to complete the booking process. I ended up reserving a room using the Bonvoy app. The actual stay was decent besides the constant slamming of doors, the blinking light directly above the bed, and the confusing light switch setup. The room was clean and modern, but for a 4-day stay I did expect at least one visit from the cleaning staff, but that seemed a bit excessive. Throughout this time, and navigating around the government business I was attending, I attempted several times to confront the desk clerk about ensuring I receive the government rate as I was unable to do so over the phone prior to arriving. On the third night of my stay I received a confirmation via the Bonvoy app that I would receive the government rate. I also got verbal confirmation from the clerk working the night desk on 13 January when I asked if there would be any issue with me checking out at 3am the next day. Checked out of the hotel and was on my way to the airport when I received the electronic receipt in my email for $299/night. This is not the government rate. Upon returning to work the following Monday I called and was directed to speak with Jeanine about the issue. Even though she did assist me with reversing the tax charges, she was rude, unsympathetic, and disruptive as I tried to explain the issue. She did confirm that she was given a list of members who were to receive the government rate but that she took no further action because I did not call to confirm that my name was on the list or that I was indeed attending....if my name was on a list that was given to you, and I had an active reservation 2 months prior, why would this be a problem? Name on list...check. Reservation made by the same name....check. Not so fast! Because I was having difficulties communicating with Jeanine, I had a co-worker of mine who deals with hotel billeting speak to her and she claimed to him that I was extremely rude and degrading to her, which is an absolute lie. I never called her by anything but her name, never used profanity, and only raised my voice when she interrupted me so I could finish what I was saying. Still, no progress. Because of this trip being directed by government, it is not supposed to cost the military member a dime out of pocket. My leadership decided that if I could get a letter from the hotel stating they would not honor the government rate, the hotel cost may be covered. Wrong. After politely requesting such a letter from Jeanine 3 times, I was given what is basically Jeanine's excuse slapped on letterhead. 3 months after this whole ordeal I am now looking at being persona

We are very happy Clean, great room, you can see from new However, food is very low, there are no fruits and vegetables, eating with plastic cutters

Nice sea view room, great breakfast Everything is very good, cheaper than looking for a hotel when traveling by yourself

Lived very satisfied, a total of four nights, the first night's room type is not good, after talking with Ctrip and the main station, both sides are very strong, the back room type is very comfortable!

We booked the hotel seeing that it had 4 stars, there was a pool and the amenities list said there was an oven and microwave for the room. I can tell you that when we got there we were definitely surprised and not in a good way. The pool was closed even though they put a sign on the door thanking people for staying 6 ft apart. I don’t understand how you can be 6 ft apart if you can’t even go into the pool area, let alone the pool itself. Another reason we were extremely unhappy was because we had brought frozen food expecting to be able to heat it up and there was no oven, nor a microwave in the room. For a 4 star hotel that is ridiculous! Additionally, the hotel was doing some COVID-19 relief programs which in retrospect is very nice of them due to the fact that New Orleans is a poor area, but they did not let us know about it when we booked the room and the outside the hotel was full of homeless people and others just sitting around smoking and drinking by both doors outside and roaming throughout the lobby. My husband and I were very displeased and even though the hotel was giving them food and water, they created a place where anyone could have definitely caught the virus if they aren’t careful enough or if anyone walking in had it. If we ever go back to New Orleans, we will not be staying there.

Clean and bright, on the Mississippi River, very close to attractions. Of course the best is Drago’s on the first floor.

Poor Rooms, Poor Service, Poor Experience To begin, we made reservations over 6 months in advance for our daughter's wedding in New Orleans. We contacted the hotel 2 weeks before our arrival date to request an early check in due to coming from out of town and needing to freshen up for the wedding rehearsal. We were told that it was unlikely we could get into our room before 4 pm due to the hotel being completely booked the night before and needing to get the rooms cleaned. I say this to note that when we checked into our room after 5 pm on the arrival date, the air conditioner in our suite did not work. One would think that if the suite were booked the night before, the facility would know the air conditioner was broken and would have arranged to have it fixed or move us to another suite. Alas, no, we were told there was no one to call to fix the AC and the suggestion was that we leave the balcony door open overnight (in warm, humid New Orleans?!). We asked to be moved. We were moved to a room from the suite. In the room, the television did not work. We were told that ”people don't come there to watch television”. We had a little time to kill between events and would have liked to watch tv. They said they did not have cable and usually have Roku devices hooked up to the tv, but that someone must have ”taken” the remote control and they did not have extras. We asked for our bill (we paid for the suite 6 months in advance) to be adjusted and that we be refunded the difference in price from the suite to the room. We are still waiting for the refund over 2 weeks later. What should have been a fun and relaxing time, was met with frustration and discomfort at every turn. Another member of our wedding party had rented an apartment unit and also did not have air conditioning. One would think that they would have checked the basics before we checked in. We definitely do not recommend this hotel!

Much better than expected. The location is actually very good, very close to the French Quarter, breakfast is very good. The front desk actually let me stay at the breakfast hotel and invited me to breakfast. A unique city in New Orleans is worth coming back!