Top 5-Star Hotels in Naples

Very good, the location is by the sea, I can see the sea in the morning, I can see the sea, the scenery is very good, I can see the volcano, the hotel service is very good, I will choose this next time I go to Naples.

We had a 4-night stay at the Grand Hotel Parker’s at the end of our 14-day Italy trip and it turned out to be one of our favorite hotels of the trip. I booked 2 rooms through Hyatt as a Hyatt Globalist and although globalist benefits are not included at Small Luxury Hotels, we were upgraded to a corner suite which may be one of the best rooms in the hotel as it has a private terrace (in addition to the small balcony). The second room was adjoining so it was like having a large 2-bedroom apartment for our stay. I know some negative reviews complained about rooms being old but both of these rooms were newly remodeled and were elegant and spacious. The staff here is amazing starting at check in with Martina who was just lovely and showed us to our room after checking us in. All of the 6th floor lounge and terrace restaurant employees are wonderful and go out of their way to make sure your meals and drinks are satisfactory. Antonio explained their James Bond themed cocktails and always took great care of us. We did not eat at the Michelin star restaurant on site but enjoyed both breakfast and dinner on the 6th floor terrace and the views cannot be beat. It is true that you are not on the center of Naples but the service here and the views make up for that and it is a short taxi to the city center. Finally, we had the opportunity to meet Giovanni, the owner and Chief Experience Officer our first morning. I sometimes have general managers introduce themselves particularly at Hyatt branded properties, but Giovanni went further by checking on us the next day and when he saw us at dinner he sent over complimentary meatballs and drinks. Overall, a great way to end our trip.

The hotel is generally average and relatively old. We booked a room with a harbor view. The area is small and the luggage is not easy to store. It does not match the picture. The restaurant on the top floor has mediocre products, but the scenery is very good. The strange thing is that when we dined in the hotel restaurant, the meal fee was charged to the room account. The hotel used our credit card to pre-authorize the meal fee of 116 euros in the middle of the night. Later, I asked Ctrip, and Ctrip said that the hotel was worried that our credit card limit was not enough when we checked in. Really Speechless, staying in a room worth hundreds of euros for one night, the hotel is actually worried that we can't afford the meal fee of 116 euros. If you just go to the ancient city of Pompeii, you can call a taxi back and forth at the entrance of the hotel, and wait in Pompeii for two hours at a cost of 100 Euros. It is best to ask a tour guide at the door to visit the ancient city of Pompeii. The tour guide here is very professional, and the explanation is detailed and serious. It costs 150 euros once, which is very worthwhile.

Poor hygiene, a few hairs on the bed, poorly laid sheets, poor facilities, no separate shower room in the bathroom to stand in the bathtub to rain, the hotel has a long history, but personally feel it is not worth the price. not bad. Passed by and stayed only one night. Egg Castle was closed that morning.

Excellent hotel. Beautiful room and the service was great. We got a free bottle of prosecco for booking direct. I would definitely stay again. Also it's not to close to the main town so it's not loud or busy. We were given a breakfast basket in the morning as we did not have time for breakfast.

Hotel staff were exceptionally helpful and friendly. I truly enjoyed my whole stay at this hotel. Room was clean and location was excellent (just next to Centrale train station). Strongly recommend to all travelers planning to come Napoli!!!

Fantastic hotel, lovely breakfast and very kind staff. Pros: eco & power-saving, air con in rooms, beds extremely comfortable, delicious breakfast with plenty of choice, rooms always clean and tidy, reasonable location not too far from centre Cons: very poor tap design, bathroom a little tired and could do with an upgrade, room wasn’t quite ready on time, would prefer breakfast to be a buffet & just help yourself, a smart TV would be beneficial for tourists to access Netflix etc. couldn’t find the wellness centre The cons however didn’t impact our stay enough to mark it down at all. 5 out of 5

Very nice hotel in the middle of Naples, close to many attractions, restaurants, and the Spaccanapoli. We had a comfort double room with king bed. Bed was comfortable and room, while small for US standards had enough room for two persons, three large suitcases. Included a small chair that we didnt use. Nice toiletries provided. Enjoyed the breakfast buffet -- so many Italian pastries to try and great cappuccinos. Hotel itself is interesting -- the breakfast room is beautiful, nice outdoor seating area, artwork and other decor to explore. Only complaint was our room location. Our room was on the 3rd level (there are two floors of rooms) right above the hotel entrance. Be advised there is a cocktail bar in that alley that is open 10pm to 3am. Huge, loud crowds all night until almost 4am, plus sound of scooters going up and down the alley. Not a room for a light sleeper. The staff was very helpful, calling cabs for our trip to the airport and securing breakfast boxes for our early departure. We would definitely go back if could get a room away from the busy alley way.

Definatley not a four star hotel, rooms and decor very tired and in need of an update. Couldn’t get aircon to work and wasn’t a great area. On leaving the receptionist called after us we didn’t pay the city tax. My husband then turned back to tell her we had paid it. She checked the computer and then nodded at us. So rude, not even an apology. I won’t be returning.

Very nice hotel located along the water. Balconies face the waterfront with a couple chairs and a table on each balcony. Large, well-appointed rooms. Huge breakfast buffet with waitstaff available to get specialty coffee drinks made to order. Large hotel that often has conferences, so reception area can be very busy. Reception staff not very friendly, but breakfast staff were very helpful. Easy walk to restaurants.