Guest User
July 27, 2024
Do not book this property as the owner is embarrassingly indifferent as well as dishonest. I booked a room for last night via the Agoda app well in advance, I only need one night because I have an evening flight back from Santorini, the site is clear, there is a supplement for checking in after 9pm and I am fine with that, the reservation does not allow cancellation. Yesterday from Santorini, I contacted the owner to communicate my arrival time at 11pm, in response he told me that it was not possible to host me because check in closes at 9pm. He explained the situation, reminding me that the site clearly stated that late check in was possible with a supplement, but the owner denied it. I explained to him that I was abroad and had difficulty booking, but he, with a smug manner, told me that he could not do anything about it, to contact Agoda and get a refund, a series of emails and a phone call followed in which I explained my difficulties but he didn't give a damn. Luckily I manage to find another structure in the same area and contact Agoda who after an endless series of emails, confirms that during the booking phase the supplement was actually foreseen which instead was denied by the guy, therefore despite my booking being non-refundable, I will be refunded. Proof that the owner is a liar
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