Gram Suites

Simply enchanting location. Very kind staff, very friendly, very prepared from a professional point of view and in welcoming the customer. The only flaw, unfortunately, are the rooms. They should be "reviewed" a little, for example the mattresses were rather shabby, as well as the sink not in the bathroom but in the bedroom (due to space issues. But all in all these are not "the big problem". The problem, extremely penalizing for the Moka Suite, are the window frames that do not filter the noise of the splendid Via Caracciolo. Without earplugs (wax) it is impossible to sleep a wink, and even with earplugs it is still difficult. Unfortunately the quality of sleep is a problem. If the Moka will be able to solve this problem by replacing the window frames with products worthy of the location and the service offered by the staff, it will truly become a wonderful place. It is truly a shame, also because it takes very little to exponentially improve the Moka Suite

I stayed two nights in two different rooms, in the first one the air conditioner was broken, in the second one I had the bathroom handle in my hand! The sink is NOT in the bathroom but in the bedroom. The fixtures are really bad as you can hear the chaos of the streets. A socket was not attached to the wall. At night I heard the buzzing of a mosquito that I couldn't find, in the morning I woke up full of "red bites" and a strong feeling of nausea. Back home I went to the doctor and it was confirmed that I had BED MITES and that I will have to proceed with an antihistamine, cream and a dermatological visit. I contracted the facility to get a refund and/or at least have an explanation: the first time they answered that they disinfect the mattress once a month, on the phone they told me that they disinfect once a week with bicarbonate. They conclude by saying that as far as they are concerned I could have taken them outside (I even took a photo of the injection at 5 in the morning because of the strong burning sensation I had on my neck) and that therefore they would not have given me a single euro back. The owner never made himself heard, I always and only spoke with the receptionist. I strongly advise staying away from there, it is a degradation! A place like this should not even be open