B&B Chez Moi

I don't have enough words to describe my huge disappointment with this hotel in every way. All wrong. ALL. We arrived at the hotel and nobody opened it for us. The reception closed. The building closed. Half an hour waiting in a street full of people and not very famous for its security, with all the suitcases and calling a number that does not answer. When we finally manage to contact them, a lady takes us to another B&B with the same owner according to her. She takes us to a room with a double bed when we had requested single beds, and obviously much smaller and more shabby than the one in the photos. After a lot of fighting, she takes us to one with bunk beds, full of humidity, even getting to wet the wall where there is a dryer connected and wetting the toilet, with noises all night that makes it impossible to sleep and some rude workers. The hotel only telling lies, they only spoke Italian, which made everything even more difficult, telling only lies when we heard more couples that the same thing happened to them. A disaster in every way.

The good: Great location, right next to Garibaldi train station. Plenty of places to eat nearby. The lift is great. It does have a slot to put 10 cents in, but if you don't have a ten cent coin, the lift still works. The bad: We had booked and paid for 14 nights to stay at Chez Moi. We arrived on the first day at 6:00 p.m. We phoned the owner, and he sent a woman around. We followed her into the reception area. She then told us we couldn't stay there. After having read other reviews, I thought "OK we're going to be sent around the corner to the Hotel Poker", which is what Chez Moi does sometimes. But no, we weren't that fortunate. She repeated that we couldn't stay there. I showed her the proof that we had booked and paid (using both my phone and paper printouts) but she said we couldn't stay. She then escorted us out of the premises and locked the door. I understand that mix-ups happen sometimes, but there's no need to humiliate your guests like that. I phoned our travel company (who had made the booking) and they said they would contact the owner of Chez Moi to sort it out. After a couple of hours, I rang them again, and then a few more times. A couple of times, someone from Chez Moi would turn up and tell us we couldn't stay. I said "Can you at least give me my money back so we can find somewhere else?" But they would just walk away. We spent most of the night sitting on the steps outside of the B&B with our suitcases. We made the other guests who walked past us feel very uncomfortable. I think they thought we were beggars, and seeing us made them feel anxious. But we were paying guests just like them. Finally at 3:30 a.m., 9½ hours after arriving, I received an email (thankfully I still had a few percent of battery left on my phone) from my travel company saying Chez Moi had overbooked and had no rooms left, and we should find somewhere else to stay. It was too late to find anywhere at that time, but I'm happy to say we did get somewhere else for the other 13 nights. We know the treatment we received at Chez Moi does not represent the rest of the Neapolitan people. We would go back to Naples. But we don't want to go to a B&B that treats its paying guests with contempt. Note to Chez Moi: It seems like you have a nice place, and it's in a great location, but please learn from this experience, and start treating your guests as humans – thank you.

DO NOT BOOK THIS B&B!!! The worst experience I have ever had. Our flight from Edinburgh was delayed by 3 hours meaning we would miss our check in time. I e contacted our booking agency to let them know the situation and they assured that they spoke to the B&b and late check in wouldn’t be a problem. Later having arrived at what ‘appeared’ to be where the B&b should have been, there was nothing to be seen, no reception, no way to access the gate (it seemed like a bunch of flats) I personally phoned the number given on the booking, got told check in was ‘not possible’ over and over again. We had to find a different place for us to stay that night. The next day we attempted to check in again, again, no one to be seen, nothing seemed right at this point. The cleaner then phoned someone and a man that came off from the street 20 minutes later told us that because we didn’t make check in the night before - that our stay for the next 6 nights was ‘not possible’ and that it was ‘not his problem’ he then waited for us to leave before leaving the area what seemed like flats/ or god knows what. All very dodgy, nothing made sense. I’m 99% sure this place doesn’t exist. We had to make arrangements for different hotels throughout our stay in Naples. A horrible and stressful situation. Do not book there.