Casa Vacanze Carolina 348

Would not recommend, very strong cigarette smell in the room, super noisy and difficult access with nothing nearby

Simply read the reviews before booking. This is not a hotel rather a converted apartment . When we first arrived we were told to check in a a completely other building then we were staying at. It was quite the walk with bags to the actual building we were staying at. Once there the door to our room wouldn't lock and didn't feel comfortable leaving out stuff in the room with and unlocked room, so we waited for maintenance to arrive. They did come with in the hour and fixed it. The place isn't the cleanest. There is virtually no windows. The only windows are I. The bathroom and it's the tiniest window. The biggest annoyance was the noise. I understand they have no control over the other units in this building but the music coming from the neighbours was so loud it was unbearable and didn't stop we just had to deal with it. Lastly, they offer a taxi service and I had sent them a message at 8am requesting a taxi, no response.... 10am messaged again, no response. 10:30 last message sent and out check out time finally at 10:32 a response. There service was full and couldn't take us but was happy to call a city cab. By that point I had already booked a cab myself.

Airport shuttle not available late evening for the late flights. We found it difficult to locate the property luckily the pizza take away across the road was just closing and helped us. Someone eventually turned up and let us into the property. This is a room in an apartment block. Noise was unreal from neighbours thoughout the night and the door into the block is a metal gate that slammed constantly. The room was ok it was a bed for the night and that was litterally as far as it went. We walked to the hostel the next day for check out although not really necessary tbh. Staff were friendly enough.

Mistakenly, after booking this apartment we looked a the reviews and they were all extremely bad which were were nervous about but nevertheless we went ahead at through of it. When we arrived at our apartment, we were absolutely disgusted. After walking in, there was actually dog poo just outside the front door which made our first impressions negative. We walked in and there was an awful smell of dampness and already my wife and I and our friends were very nervous. The place was tiny, the walls and floors looked like they haven’t been cleaned and there was no windows in our bedroom. My wife started crying as this is not at all what we were expecting. We can’t afford to travel much so this was a trip we were meant to remember and be excited about. We could not stay there and they refused a refund for this, despot the living conditions. We left immediately and had to find somewhere else. This caused immense stress during our only 5 day break and luckily we found somewhere. Please may you look into this as we want a full refund for not staying at the apartment. We did not stay at the apartment at all, the living conditions were so poor, we physically couldn’t. I will not expect anything less, you need to remove this location of your website as it really damages your reputation and if you look at the reviews for this place I don’t think it’s worth your while.