Grand Hotel Capodimonte

The worst hotel ever! The entry is directly off a main road with a very narrow pavement. Everything is very old, the hotel has probably seen better days in the past but it's now nothing but ancient ruins. The air-conditioning didn't work either. I was booked for 3 nights but I couldn't stay there more than one night before I moved to a better hotel.

I spent 8 nights from 14-22 May with a large room with attached bathroom. The hotel is in a most awkward and dangerous location, quite far out of the city (over 1.5 miles), and sited directly on the kerb of a tremendously busy 4 lane highway. A pedestrian cannot cross it safely. The traffic is intense day and night, as is the noise. It is one of the busiest routes in the city. There is no pavement outside at all. The cars speed by, less than one meter from the front door ! Frankly, I found this frightening, and unacceptable. One false step and you could be run over by a speeding car or bus. Inside, the fittings are shabby and worn. My room was furnished poorly, with a creaking bed and hard mattress, plus one small dining chair and desk. No armchair. No UBS socket. The windows and shutters had broken catches so they would not close; dirty outside glazing, and dusty curtains that left grey powder when pulled. It was very noisy from the ceaseless road traffic. The bed linen was clean. The shower had hot water. The towels were fresh each day. The room had a TV, which I did not use. No laundry service. No restaurant. The outside terrace was closed off, due to falling plaster. The bar was unwelcoming and dingy. There is no public lounge. The lifts are small and very slow. The breakfast was simple, but in a nice corner room. The best thing about this hotel was the two kind and helpful concierges (Alessandro and Hugo). This certainly does not merit 4 stars. I give it 2. The building has no architectural merit. The photos on the website are inaccurate, with distorting lenses.

We were booked in wrong Grand Hotel Capidimonte should have been Sorrento not Naples. This place is awful. The location is terrible on a duel carriageway with no footpath. The room was disgusting and we couldnt even unpack as I knew I couldnt sleep there. The staff however were helpful & helped us get to the train station to get to Sorrento. Please dont look at the 4* reviews on Tui as a lot of the good ones are for the Sorrento hotel which is nothing like this.