Hotel del Real Orto Botanico

Exceptionally helpful, friendly, and professional staff provide excellent service. Excellent central location near train station and popular attractions.

Where to begin. Our stay at this hotel was a significant disappointment, especially considering the price we paid. The room was in poor condition, with noticeable dirt and a shower that barely functioned. Despite paying for a balcony view, we were disappointed to find none. The room itself was cramped, lacking wardrobe space, and furnished with pillows the quarter of a normal size. Also, the lock to our door barely worked and felt quite unsafe. The room was the worst i’ve ever been in and I’ve stayed in many basic hostels. Our sleep was frequently disrupted by noise, including early morning piano playing at 5am and a prolonged screaming match from the above floor, which went on from 3am to 7am and management failed to address despite our complaints. While the hotel's location was convenient for accessing the train station, it was a bit far from the metro. The breakfast offered was unappetizing and lacking variety, further diminishing our experience. The only bright spot was the pleasant demeanour of the barman. Moreover, despite claims of a rooftop bar, it was non-existent. Additionally, upon departure, we were surprised to find an attempt to overcharge us for the tourist tax (charged us for 3 people instead of 2). Overall, our stay left much to be desired, and we felt like we wasted our money. The only redeeming aspect of our holiday was leaving this disappointing hotel. While I can typically tolerate basic accommodations, the disparity between the hotel's advertised features and what we experienced was unacceptable.