Hotel Ferdinando II

The photos would be enough to make it clear that a hotel with four, Q U A T T R O stars, like this one, should be closed for disinfestation. And instead I add: empty refrigerator, rudimentary air conditioning, and after 6 hours lukewarm air, TV not working, broken toilet drain, water with the smell of INDIAN LEAF, no dark curtains on the windows. Dirty wall, cushions with YELLOW SPOTS, and as shown in the photos, last cleaned in 2019. WITHOUT BAR in the middle of summer. What are they waiting for to close this scum? Naples station is more decent. The worst night of my life. Unclassifiable.

on the occasion of my son's wedding, we intended to host the bride's family from Lecco, London, Switzerland, booking 8 doubles and 5 singles at the price of 90 euros for the double and 70 for the single. At the first telephone contact we were confirmed the price of 70 for the double, immediately increased to 90 because they did not "realize" that it was a bridge. The price had to include breakfast, without specifying that it was not served in the hotel, but by having the service provided by a bar. This detail seemed to me to be not insignificant, as the B & Bs offer this type of breakfast, but we were reassured that the breakfast would be of the level as we had requested, with 5 pieces of salty, 5 of sweet, juice / pressed / cappuccino. and coffee. Given the above, I report only part of the complaints of our guests: The reception did not provide any information and help to those who requested it, the room: broken furniture, and the bathroom with chipped bidet, stench and dirt both in the room and in the bathroom , cleaning was lacking, only one shower gel for two guests, requested and not provided, replying that he did not know where the supplies were. Breakfast was the apotheosis: for two people requested a croissant and a cap and a juice and a croissant, and when asked for a coffee, the receipt was presented, for which they demanded payment. The reception, invested with the question, glossed over, without giving any answers. Some guests found the bedroom door open (with nothing missing), an attitude of clear negligence on the part of the staff. To the negative feedback that we intended to release directly to the owner we received an inadequate response, which instead of accepting what was told and documented, questioned our word and that of our guests.