Guest User
November 25, 2024
I stayed two nights with my sister for a concert in Naples, everything went well until the moment of departure... We went by car and we parked in the hotel's private parking lot, a very narrow parking lot with trees in the middle that you had to do a lot of maneuvers to get out of, one of the trees had a whole part and a very low cut part that I couldn't see from the car's camera and it ruined my rear door... I didn't think to take photos at that moment, I left and in the afternoon I spoke to my insurance company who told me that since it's a private parking lot of the hotel they have insurance for damage to property or people so I could get reimbursed through insurance... I called the hotel to ask for the insurance details and if necessary the photo of the tree... The owner's response was "if you got all the way home the damage wasn't that serious" and that that tree has always been there and it never happened so he called me incompetent to drive and told me that he absolutely wouldn't send me the photo and that if I made any complaint he would send his dispute... Furthermore, the parking was also paid, so I also paid to park the car there...
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