The Boutique Napoli Suite

The best thing of the hotel is the location, just next to Toledo station. The room hasn’t been taken care properly. If there is someone next to your room you can probably hear most things, you can hear every time they use the blinds. We got a room with skull cranes decoration and catacombs. Would be nice if they put a high chair on the window to enjoy the street view with a coffee. Overall is an ok stay

This suite (or rather a room) is centrally located on Via Toledo. It is safe as there are multiple guards in the building. It’s a mix of local residents and Airbnb-type of accommodation. The place is quite funky as it features a huge bath tub in the living room, with the view over Via Toledo! (We never used it.) There’s a reception person during the day but you can arrange the key outside regular hours. It’s easy to communicate with the suite and they are helpful in giving tips re: parking or restaurants. A very good option if you need a place to stay in Napoli.

The room was tiny and the floor we stayed in was on a random floor between offices. The worst part was the adjoining door despite saying I did n't want one. Next door was ssso loud along with the street noise, i could even hear her blow hwr nose. Brilliant location but shocking room

I booked this B&B & messaged them before booking a $300+ day tour, asking & clarifying that I would need to store my bags before checking in if I were to stay there & also do this tour as I would be coming to Naples that morning & the tour was at 8 am. The host said this was no problem and asked when I would be arriving - I told them the exact train arrival (7 am), when I would be there (around 7:20 am) and that I had to be at a nearby hotel for 8 am. Since this was agreed upon, I kept my booking there & booked my $300+ tour. I arrived at 7:20 am as promised, and the Host was not there and did not answer any phone calls. I finally had a cleaning woman for the overall business building let me in. I then tried to communicate with a building security guard (no affiliation to the B&B) to no avail as he spoke no English. Ultimately, I could not leave my bags there, although the owner messaged me later indicating I should have left my belongings, including my passport, iPad, etc., with this stranger after also saying if I said the B&B name, they had a key - which I did, many, many, times, along with my name & even tried to Google Translate the whole scenario they did not have a key or were able to give me access. This meant I either had to miss my tour I had paid $300+ for & ruin my entire day in Naples and my only day before flying out to see the Amalfi Coast, or I had to get another hotel as I had no way of accessing the building. I have screenshots for all communication that proves and validates this. This Host and I had an agreement on the conditions to stay at their property, and I booked around that agreement, which is all in writing, and then they did not deliver and ultimately screwed me over & kept my money. The cherry is the Host messaging me after trying to say that if I had just said the B&B name, I would have had access, even though they clearly messed up. The short & sweet of this is to spend the extra $100 to stay somewhere that is actually legit, as they have no problem acting fraudulently.