Hyatt Regency Nairobi Westlands Reviews

There was security staff on each floor, which was reassuring.

Because I needed an extra bed with my baby, I mainly chose the deluxe room, which is a one-and-a-half-bedroom room with a relatively large area. The window of the inner room faces the atrium, which means there is no window and no sunlight in the room. The bathroom smells like a sewer, and I can't find the exhaust switch or feel the strong exhaust. I just made do with it for one night, but I probably won't choose it next time.

The hotel is very new, but it has a decoration smell and is very small. It is uncomfortable to live in. It is very uncomfortable. I don't think it is worth it. The service is quite good.

The location is good, there are many famous restaurants around, and it is not far from the museum. The room is quite spacious!

Brand new hotel, very safe, highly recommended

General surroundings

Had a good stay there. The receptionists were friendly and ready to assist (Beryl, Pauline,job, jacob,Charles )just to name a few. The waitresses especially Rahab and Beryl were very friendly and helpful during our 1 week stay. Would definitely be back and recommend the hotel.

Had a wonderful stay at the hotel. Clean and spacious room which made my stay comfortable. Breakfast was amazing. I can't forget the fitness, Asante Sana Winnie for recommending me to sauna which I really enjoyed. You were very professional and offered excellent service. I highly recommend Hyatt Regency Nairobi.

Comfortable, clean and good facilities met our immediate needs to rest after 14 hours of air travel and full day of tour sight visiting. A good hotel selection to stay. The room is spacious with big bathroom and nice hot shower, quality shampoo, conditioner and body gel. Coffee, tea and bottled water are complimentary. The dinner was superb with delicious beef, chicken and snapper well cooked. Breakfast choices to select. Meditteranean rice, local yam cake, nice sausages and bacon. Nice pastries and cookies for selection. Friendly and courteous staffs. Although it was an overnight stay, it was a warm hospitality treatment, a well deserved five star score. Cheers

The best new hotel in Nairobi westlands.The food and drinks were delicious.The security was tight.The meeting rooms ambience was great and spacious.Cant forget the great service offered by Newton,Beryl and Caroline.I will definitely be back.

I had a wonderful experience at Hyatt regency Westlands,the meeting rooms are spacious and have good ambience.The food was amazing,security was good and the staff were amazing.Newton,Beryl and Caroline offered the best service experience.To be back soon.

This is the best to be.The hotel is luxurious the meeting rooms are spacious with great ambiance.Service offered by Newton,Very,Carol and Nyota was great always there for the guest.The food and drinks were amazing.Definitely this the best hotel.will be back soon.

Very nice hotel. Very comfortable beds. Room was clean, as was the bathroom. Everyone on-site from the guards out front to the staff inside were more than friendly and helpful. I've never experienced friendliness and helpfulness like this anywhere else in the world. A nice little shop in the lobby for snacks and beverages. The lobby check in staff as amazing, especially Ms. Hotensiah. She helped immensely to straighten out a billing issue.

We stayed at this hotel for 1 night prior to flying out on safari. We arrived quite late and the staff were very accommodating if a tad slow with check in. Managed to order some drinks and sit outside. The breakfast was good and the waiters were excellent. The hotel stored our bags for our return stay and i used the laundry service. When we retuned, it seemed to take even longer to check in and then suddenly we had to hand room cards in and get another room, which took even longer. I requested another room as i found the beds very in comfortable and extra pillows, which were in the room ready. Complementary bottles of water were given and the shower worked well. I felt that the hotel was slightly out of the city, although Ubers were cheap. Being a new hotel it lacked ambience, especially in the evening in the restaurant. Very friendly staff but probably wouldn’t return due to location and beds.