Cecil by Pearl Continental

We ended up in Cecil after being turned away from our first booked hotel for being foreign so we came in slightly annoyed! Overall this was a lovely hotel to end up in - great building, friendly staff, glorious views across the Murree hills. There were some downsides with the room prep that delayed us leaving to explore Murree: One of the bathrooms we discovered had a nasty leak - the ceiling was bubbling and water was splashing over the toilet seat and on to the floor. We were reallocated a different room where there was a brown sticky substance onn the toilet seat and floor. The sink in the other bathroom was leaking. The kettle did not work and required a change. The staff were prompt at fixing these problems for us and very friendly and helpful but you expect rooms to be up to the standard of staying in especially at one as prestigious as this. Would recommend staying but make sure to ask your rooms are ready!

Very nice hotel, friendly staff, neat and clean and perfect for family. Slightly off from Mall road around 10-15 mins walk. BTW there is a very good park closer to this hotel with lots of activities such as zip line etc. Reaching this hotel is easy as the route avoids traffic of Mall road.

This is a unique, interesting property with amazing views of the mountains. The staff is very attentive and helpful. Rooms are very spacious and comfortable. The shower did not work well and the food was average,, but otherwise we had a great stay. I would definitely recommend for anyone traveling to Murree.

The worst hotel ever to stay the staff don’t know how to deal with guests . Such a pathetic management plus you cannot trust staff for your belongings. Will never visit again. Can’t believe that these kind of luxurious and reputable hotel also holds such kind of management. Really disappointed!

Best Hotel in Murree. Safe and Secure Environment. Nice location. Outclass rooms and facilities with outstanding service. View was good. Breakfast was amazing. Best place for families. All amenities were complete. It was good trip i just enjoyed hotel.

The checkin was pretty smooth. I was greeted by the staff before I parked my car and everyone was very welcoming. The room was pretty average. The worst thing about the room was the iron window frames that did no good in keeping the cold frosty air out. Even with the windows shut tight there were gaps that kept the room extremely cold. The electric heater in the room was on for the whole night but I kept struggling to be comfortable. There were no bins in the room when I arrived, no slipper, no chair, and TV remote was missing. All of which was later provided upon request. The room was mostly clean but there were tea stains on some tables that could’ve easily been wiped clean. There were some stains on the quilt cover too but it looked like they were permanent stains because the sheets were clean overall. The exhaust fan in the toilet did not work. Good things about the room were its size. There was a separate lounge with 2 sofa beds and 2 coffee tables. Another good thing was the split washrooms where the toilet was with the lounge while the shower was with the room. It lets more than one people get ready at the same time. Despite the mentioned shortcomings, I am overall happy with my trip and will definitely visit again but book a better room category.