Name: Holiday Inn Express Munich North
Address: Ingolstädter Str. 46, Munich, 80807, Germany, Ingolstädter Str. 46, Overseas, Germany
Rating: 4.3

Holiday Inn Express

All reviews

Positive reviews

Reviews with photos/video

Awesome stay

Clean and tidy

Delicious breakfast

Convenient location

Great location

Friendly owner

Negative reviews

My room is clean and tidy. Breakfast area is nice. There were some issues upon arrival, for example, a broken lock safe. However, the issues had been dealt with promptly by a patient technician. It will be even better if it's closer to Frankfurter Ring station.

(PS There was one Mr. Lam working in the breakfast area who really made my day!)

Had all that was needed. Was little further out than thought but no fault of the hotel

Breakfast was nice big variety. Room was small but had everything you need. Free parking right in front of the hotel.

Clean, good, quiet hotel, delicious breakfast. Thank you!

The room is clean and tidy. It is comfortable and convenient. Only a few minutes walk to the V-Mark superstore.

Extremely clean and new hotel. Better than the average Holiday Inn and much nicer looking than the competition in the area.
I bit out of town but was the perfect location for my work.
Would definitely stay here again.

Very nice and helpful staff. Effort less check in. Decent breakfast. Helpful front office team.

Comfy beds, rich breakfast, friendly staff! Everything was amazing! Thank you!

Facility was ok. Location is near of Train station. Service is normally

Restaurant

24-hour front desk

Luggage storage

Wi-Fi

Smoking area

Breakfast

Non-smoking room

All Languages

English

Chinese

German

Russian

Turkish

All Room Types

1 Queen Standard Sofa Bed

Standard Room

2 Twin Beds Standard

1 Queen Standard

1 Queen Standard Accessible

1 Queen Standard Accessible Sofa Bed

2 Twin Beds Standard Accessible

Queen Bed Room(SofaBed)

Das Hotel ist relativ neu und modern eingerichtet. Das war dann auch schon das Positive.  Das Personal ist schlecht geschult und unmotiviert. Wir hatten in allen Bereichen schlechte Erfahrungen gemacht: Der Check-In war eine reine ”Abfertigung”, meine Kreditkarte wurde lediglich zum Begleichen der Übernachtung verwendet, aber nicht zum Bezahlen an der Bar, was uns barsch von der Dame hinter der Theke beim Bestellen von Getränken gesagt wurde. Die Dame war unfreundlich und unmotiviert. Auch zu dem von uns gewählten Parkplatz haben wir falsche Auskünfte erhalten, was zu teuren Abschleppkosten geführt hätte, wenn wir nicht zufällig Mitarbeiter aus dem Nachbargebäude angesprochen hätten.  Das Frühstück war sehr schlecht. Trockene Brötchen, angebrannte Rühreier(falls es denn tatsächlich Eier waren; was zu bezweifeln ist), der einzige Unterschied zwischen Wasser und Orangensaft war die Farbe. das Servicepersonal war unmotiviert und hat sich lieber um die Kaffeemaschine ”versammelt” und Kaffee getrunken, ohne festzustellen, dass für die Gäste keine Tassen mehr vorhanden sind.  Das Zimmer war schmutzig. Der Teppich war verschmutzt und im Bad waren Haare vom Vormieter um das Waschbecken verteilt. Selbst nach der zweiten Zimmerreinigung hat sich daran nichts geändert.  Das Beschwerdemanagement funktioniert überhaupt nicht. Auf unsere Beschwerden und Hinweise wurde auf keine Weise reagiert.  Das Hotel ist definitiv nicht zu empfehlen!

Nicely renovated with everything looking fine BUT … 1. Understaffed seriously We found out that there was only 1 staff taking care of the reception and the bar at night.  When a big group of tourists checked in in one night, the bar could not serve anything.  In another night when only several guests checked in, the staff was so occupied that we gave up waiting for his bar service. 2. Offering bad service  At about 10:30pm I found the electric kettle not working. However, the reception didn't pick up my call.  When they picked up, he said there were no one available and no extra electric kettle available!  He told me to go to the bar to get hot water or something! In the morning I told the reception about the broken electric kettle.  He promised to replace it.  However, at that night I found that they didn't replace it!   3. Having poor accounting and management We have 9 room bookings and most of the stays were 5 nights.  When 2 of us checked in, they said we have 4 room bookings under these 2 names.  Alright, we paid 2 lower cost fares.  What happened in coming days were never we could expect, never we had experienced and never we could understand!   On day 2 they invalidated the room entry card of another 1 of our 9 bookings, threw his things out of the room while leaving him no room to stay!  Between the 2 of us they demanded extra payment for 1 room to top up to the more expensive booking.  They said sorry for wrong charges and said no more mistakes would come.   On day 3 in spite of their words yesterday, again they demanded top up charge on the other room.  Again, yes again, they invalidated another room among the others of us.   4. Unimaginable This is IHG HOTELS & RESORTS which owns 18 hotel brands and 6,000+ global destinations.  Big names like Regent, Intercontinental and Holiday Inn belong to them. 5. Conclusion Anything bad could happens nowadays which you never expect, had never experienced before and could never understand!  This time with IHG.  Who knows what next time?

Stayed at the hotel for 5 nights. Purchasing a hot beverage to go from the bar - was being told that the policy is that they do not serve in paper cup. Either take the ceramics glass to carry to your room. More amazing - cannot charge to your room bill. No credit card too. Only can pay by cash. If cannot fulfilled none of the above, the staff is not going to sell you the drink and walk away.  Secondly, opportunity for customer service improvement. When travelers reach the hotel for check-in after long hours of travel, all they want is to get a room for a good hot shower or rest. Okay - system was down. Sorry cannot check you in. Not sure when the system will be up. Cannot give you the room first but you have to wait. Okay, I am like - is there no back up plan. You mean manual tracking does not work anymore in the event if the system is down ? 

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Discover 65 reviews of Holiday Inn Express Munich North, rated 4.3 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Holiday Inn Express Munich North Reviews: 65 Verified Reviews Latest 2024 | Trip.com

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Holiday Inn Express Munich North Reviews

Holiday Inn Express Munich North

Holiday Inn Express Munich North Guest Reviews