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Location4.4
Amenities4.3
Service4.5
Cleanliness4.5
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All reviews(86)
Positive reviews(82)
Reviews with photos/video(12)
Awesome stay(25)
Awesome rooms(17)
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Delicious breakfast(13)
Convenient location(12)
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Close to metro(8)
Classy environment(7)
Negative reviews(4)
Lau Pak Sun
Comfort Triple Room
Stayed in Oct 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Oct 14, 2024
Very top grade in terms of value for money
Breakfast was perfect
Clean bed clean room
Defo recommend
Response from Property: Dear Lau Pak Sun,thank you for your positive review and your stay with us.We are pleased that you enjoyed it and hope to be your host again next time in Munich.Kind regards – Ulrike Bödcher/ Reputation Manager
Guest User
Comfort Triple Room
Stayed in Oct 2024
Couples
36 review
5.0/5
Outstanding
Posted on Oct 8, 2024
Big hotel. Parking cost 19 euros. The room is cozy. The breakfast area is busy in the morning.
Response from Property: Dear Guest User,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with the most of our performances and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager
Guest User
Superior Double Room
Stayed in Aug 2024
Family
13 review
3.7/5
Posted on Aug 16, 2024
Staff is really helpful, the locations is only good for travel to BMW Museum and Allianz Arena only, no any shop / restaurant nearby.
The Wifi is not good enough, need to connect every time even down to the lobby.
The Gym room is not good enough.
Response from Property: Dear Guest User,thank you very much for your visit and for taking the time to provide feedback.We are pleased to see your reviews about the location and our tea and regret your impression of the wifi and the fitness room all the more. We have taken note of this. Please visit us nevertheless again in the future, we look forward to welcome you.Kind regards – Ulrike Bödcher/ Reputation Manager
mimie
Comfort Room
Stayed in May 2024
Business travelers
691 review
5.0/5
Outstanding
Posted on May 15, 2024
Excellent location and great apartment! We will definitely stay there again!”
Things I like
The location is perfect, close to shops and restaurants. The hotel is very clean and well equipped with everything we needed. The parking and security is excellent . The Host was great and responded quickly and efficiently to any questions or queries we had.
Response from Property: Dear Mimie,thank you for your positive review and for taking the time to share your experience. We are very pleased that you were completely satisfied with your stay with us and that you appreciated the comfort and cleanliness of your room, the location and the friendliness of our staff.We always strive to offer our guests a pleasant and relaxing stay and it is always encouraging to hear that this is appreciated. We look forward to welcoming you again on your next stay in Munich.With best regards - Ulrike Bödcher/ Reputation Manager
Andy1
Comfort Triple Room
Stayed in Jun 2023
Family
76 review
4.0/5
Very Good
Posted on Jun 26, 2023
Hotel is near to subway and easy connect to city centre
Rooms are very small but hotel amenities are good
Breakfast has good options and value for money
Response from Property: Dear guest user,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager
Anonymous User
Comfort double Room
Stayed in Nov 2022
Business travelers
16 review
1.0/5
Posted on Jan 25, 2023
The restaurant staff were racist and rude. extremely arrogant which was very funny when the customers are paying for the service. Because of the restaurant staff, I nearly came to hate my trip and regret coming to this country. I would recommend other hotels, really not worth spoiling your stay in Germany over some racist people. All in all, don’t book this one, Asians are treated very poorly.
Response from Property: Dear anonymous guest,thank you very much for your visit and for taking the time to provide feedback.We regret the mentiond impression about our restaurant staff very much. Unfortunately we are not able to reconstruct any situations or time frames as you write anonymous. If there was any not guest oriented behavior from parts of our team we apologize for this. But we ensure that our team - owning alone 24 different nationalities, including some Asian ones - has no racist views to our guests. They all try to give theire best to host each guest on the same way and to make him and her satisfied, this is why we all work in the hospitality. We with you all the best for your future journeys.Kind regards – Ulrike Bödcher/ Reputation Manager
Aliuta
Comfort Room
Stayed in Jul 2024
Couples
2 review
5.0/5
Outstanding
Posted on Sep 29, 2024
The best
Response from Property: Dear Aliuta, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager
Guest User
Comfort Triple Room
Stayed in Nov 2024
Business travelers
1 review
2.0/5
Posted on Nov 26, 2024
Very bad experience. I booked a comfortable triple room, which clearly stated a double bed and a sofa bed on the platform. When I arrived at the hotel, the room I was given did not have a sofa bed, but a chair. The front desk said that I was alone so they would not give me a room with a sofa bed, and argued that the chair in the room was for the third person to lie down. Does it matter what room I booked and how many people I stayed with? The goods were not what they said, resulting in a very bad check-in experience.
Original TextTranslated by Google
Response from Property: Dear Guest user,Thank you for welcoming you and for taking the time to give us feedback.We regret your negative overall impression due to the type of armchair in your room. Unfortunately, we do not have any personal information about you in order to be able to view the booking details, but in fact we really do need the triple rooms for 3 people. In terms of rates, you have not suffered any disadvantage, the rate depends on the number of people occupying the room.Please visit us nevertheless again in the future, we look forward to seeing you.Kind regards – Ulrike Bödcher/ Reputation Manager
Guest User
Comfort Room
Stayed in Aug 2024
Family
11 review
5.0/5
Outstanding
Posted on Aug 21, 2024
The room facilities are very new. There is even a wireless fast charger on the bedside table, which is a little surprise! The overall hygiene is also very satisfactory. This is the most satisfactory hotel in this European trip. There is also an Asian restaurant owned by a Vietnamese boss nearby. I had a bowl of noodles comfortably at noon. It is also very convenient to take the subway to the city center. The subway is a few minutes away. I think the central railway station is a bit messy, so I chose this hotel. There is also a Ferrari showroom downstairs. I will stay here next time! The price-performance ratio is also very high! It is not far from the BMW Museum. We walked there.
Original TextTranslated by Google
Response from Property: Dear guest,thank you for sharing your experiences with us. We apprecite your positve review about our facilities and the location very much and would be delighted to welcome you back again on your next trip to Munich.Best regards – Ulrike Bödcher/ Reputation Manager
Guest User
Comfort Triple Room
Stayed in Aug 2024
Family
14 review
1.3/5
Posted on Aug 11, 2024
I want to write a longer review for this hotel. Overall, it's a cesspool. Except for the grand lobby, the rooms are similar to Home Inn. And the hotel is full of foreigners from the front desk to the cleaners. My family arrived at the hotel before 6 pm that day. There were three or four groups of people waiting to go through the formalities at the front desk. There was only one staff member, a man with glasses of Indian or Pakistani descent. Later, a black man came out. The service attitude of these two guys was very bad. There was no smile on their faces. They made things difficult for my order, saying that although my order was for a triple room, there were only two names on the reservation, so they could only give me a standard room. I said that the other person was a child, and I paid for a triple room, but they just refused to recognize it and made things difficult. After Ctrip intervened, they gave me a room with a sofa bed. It took two hours. But the room I was given smelled of formaldehyde and was next to a main road. The next morning I went to the front desk to ask for a room change. The front desk was an Asian woman who was also very indifferent and said that the room was fully booked. Then another man who looked like an Indian came over and was quite enthusiastic and helped me change rooms. This guy was the only reliable person I had contact with in the whole hotel in a few days. His name seemed to be Bahirwani. I am very grateful to him. The location of this hotel is also not good. There is no commercial facilities around. It takes about ten subway stops to the city center, and you have to change rooms in the middle. Moreover, the hotel is next to a road with heavy traffic, and half of the rooms are very noisy. I highly recommend not staying here.
Original TextTranslated by Google
Response from Property: Dear guest user, we regret that you were not able to feel completely comfortable in our hotel. You listed the different nationalities of some of our team as a main personal reason. Unfortunately, we cannot accept this. As a service company, we welcome guests of all nationalities and are just as happy to have hard-working and guest-oriented employees from all over the world.We wish you all the best for your future travels.Best regards - Ulrike Bödcher/ Reputation Manager
Runhebz
Comfort Triple Room
Stayed in Aug 2024
Family
25 review
5.0/5
Outstanding
Posted on Sep 13, 2024
It is next to the Sports Park and very close to the BMW Museum. We took our children to the BMW Museum and the BMW 4S store. The surrounding environment is also relatively good. There is a supermarket not far away and there is a parking lot underground, but it is charged.
Original TextTranslated by Google
Response from Property: Dear Runhebz,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager
Anonymous User
Comfort Triple Room
Stayed in Jul 2024
Travel with friends
34 review
3.3/5
Posted on Aug 1, 2024
The location is not in the city center, but there is a subway 100 meters away from the door. The hotel is not very new, the overall hygiene is average, the price is not cheap, and breakfast is not included
Original TextTranslated by Google
Response from Property: Dear anonymous user, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager
Guest User
Comfort Triple Room
Stayed in Jul 2024
Family
12 review
4.8/5
Amazing
Posted on Jul 23, 2024
The location is a little off the beaten track, there is not much business around, but it is close to a large stadium and the subway station. You can take the subway directly to the city center. The hotel lobby is very beautiful and new. The room is not big, and it is full when the sofa bed is spread out.
Original TextTranslated by Google
Response from Property: Dear guest user,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager
Guest User
Comfort Triple Room
Stayed in Jul 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 9, 2024
Facilities: The hotel rooms are clean and tidy, and there is a gym, which is fully equipped.
Environment: It is the World Cup, the atmosphere for watching the game is very good, and the layout is also warm and humane.
Service: The staff has a good service attitude, and the breakfast is delicious and rich in content!
Original TextTranslated by Google
Response from Property: Dear Guest user,thank you for your great review and your stay with us.It is nice to see that we were able to contribute to a pleasant time in Munich and hope you will visit us again soon.Kind regards - Ulrike Bödcher/ Reputation Manager
Guest User
Comfort Room
Stayed in Nov 2024
Business travelers
5 review
4.7/5
Amazing
Posted on Nov 19, 2024
A good hotel, but the price difference is too big during the exhibition, but it is very good in comparison, especially the breakfast, which is quite rich. There is also a small park next to it, where you can go for a walk. The downside is that the hotel lighting is very dim, which I really don’t like, and the front desk lady is somewhat discriminatory against Chinese people! When we checked in, I felt that the lady was quite polite, but later I heard that she checked in others, introduced the location and time of breakfast, laundry and other matters, and only checked us in! I was very unhappy!
Original TextTranslated by Google
Response from Property: Dear guest user,thank you for taking the time to share your impressions with us. We are pleased to hear that you appreciate our extensive breakfast and the location of our hotel near the park.Regarding your comments on the lighting, we always strive to create a feel-good atmosphere for our guests and regret that the lighting did not meet your expectations.Regarding your experience at reception, it is our highest priority to provide excellent service to all our guests. Discrimination of any kind is absolutely unacceptable and goes against our company philosophy. If you have gained the impression that this was not the case, we sincerely apologize. We hope that you will still give us another chance and that we can welcome you back to the Leonardo Royal Munich during your next stay in Munich. Yours sincerely,Ulrike Bödcher / Reputation Manager