Styles Hotel Munich

The breakfast was really good, but was disappointed with cleanliness, the service was ok.

Unacceptable level of services!!! To avoid in any case!! I have reserved a room with 2 double beds for 3 persons and received a 3 single beds dirty room. I have a status of platinum customer and have been to a lot of mercure! This one is inexistent Check in at the Ibis! No one at the mercure! Felt downgraded ! 1 almost empty bottle of soap as for shampoo soap for 3 people?!?!? Hair in the bathroom/ dust everywhere! No welcome drink!! Very old and dirty! No coordination between the ibis style and the mercure! Not even good to be an ibis budget hotel!! Shame shame shame Only good point was the breakfast which is acceptable!

The hotel seems to be unmanned - the reception is permanently closed and you have to check in at the hotel next door. It wasn't open at all during my stay. The cafe and bar are similarly closed permanently, and even the vending machines are turned off. There is no possibility to eat or drink here. Rooms are very dated. My first room had a partially collapsed ceiling and ripped wall paper. It smelled like it hadn't been used in a very long time. The second room was better although still featured the same ripped wallpaper. They make much of their "Bose" sound systems in the rooms, but mine was faulty, and the TV although quite new and modern had its smart functions disabled. The icing on the cake was waking up after the first night with new insect bites. I wanted to change rooms again but receptions was permanently shut... Five more bits on the second night and another three on the third (I slept fully clothed to try and stop them!) Many of the advertised amenities are offline because the hotel is unmanned. If you must stay here, bring bug repellant, and make sure you have access to Lieferando app as Dominos, Uber Eats, etc food delivery companies wont deliver here. Good points - wifi was decent, hot water was consistent even at peak times.

Entrance was closed and check in on the Ibis desk. The door didn't open with the keycard they gave me. Also the new card didn't work. The woman behind the desk was very polite and offered to let me in all the time. The furniture was very old and poor. It was very cold in my room and the heating didn't work. Eventually i got a new room. Condition of the room was the same but at least I could open the door. The bed was really good. Breakfast was good!

When I arrived at the Mercure Ost-Messe, it became obvious that the Mercure was closed (sign on the door - please check-in at the Ibis to the right). As I booked shortly before the exhibition; I was surprise that there was no messge send.