Nena Apartments München City - New Opening 2024

Even though I arrived earlier than the scheduled time, I was unable to check in, and after waiting for about two hours, I checked in at the scheduled time. However, the room I was shown to was being cleaned by a single cleaning staff member who seemed to be in a hurry. I went down to the floor and waited some more. When I entered the room, the smell of freshly cleaned detergent lingered for a while. The window was also left open. There was no trash can in the room, so I used the food waste bin in the kitchen. There were only two rolls of toilet paper left half-used, and no tissue paper box. I felt inconvenienced during my two-night stay. I struggled because I didn't know how to turn on the TV and there was no guide. I asked the cleaning staff in the hallway, but they still didn't know how to operate it. I tried for two days, but I couldn't watch it. There were no instructions about the room or the apartment, which was inconvenient. (Because I'm not good at communicating in English) One of the reasons I chose this apartment was that it said there was a dryer (charged), but I didn't know where it was. Since it's not a hotel, there is no reception, and even if there was a staff member, I couldn't communicate with them. I felt that it lacked hospitality for a first-time foreigner to use it. On the morning of check-out, I was already checked out without any explanation. The apartment was clean and new, but I felt that the service was not satisfactory considering the price.