Rosewood Munich

Munich Magnificent left people speechless. I booked 2 rooms for 2 days on Ctrip for 9.3-9.5. The order clearly included breakfast. When I checked in, there was a girl with dark skin who looked like an Indian at the front desk. She told me that breakfast was not included. I showed my Ctrip order, so she called and asked me to send her the Ctrip confirmation email. After some operations, she told me I can do it. The whole process takes a long time. When I checked out on the 5th, it was the same girl who showed me the breakfast bill in Figure 1, totaling 558 euros. I said that the order included breakfast, so she said that there was a mistake in the breakfast fee for September 5th and she would not charge it. However, the printing time of the breakfast order for the 4th is 11:01, and including lunch, the charge is 332 euros. We pointed out that our order time in the morning was 9:40. Even if breakfast ends at 11 o'clock, using this as an excuse to charge me a lunch fee does not comply with the standards of most hotels. We insisted on asking her to communicate with the hall manager. She said it would take 20 minutes for the hall manager to come over, so we insisted on waiting. At this time, a German girl next to the girl, who was also the front desk, said to her: Cancel this order. German girls speak German. My friend has lived in Germany for 30 years and understands her well. Then the order was cancelled. The whole incident is very illogical. Such a luxurious hotel and such service are so disappointing! !

I continue to review the Munich Rosewood. The same dark-skinned girl assigned my friend and me a room on the 3rd floor and a room on the 2nd floor. When I asked her if we could be arranged together, she said it would take 3 hours to wait. It was already past 18:00 when we checked in, and it would take until 21:00 if we waited any longer. So we gave up. According to the hotel regulations, if we check in at 15:00, the room hygiene should be fine. If there is a room that can be adjusted, why do we need to wait until 21:00 to clean it? In addition, the sink in my friend's room leaked when we checked in that night. Such a new hotel, service and facilities give customers a very poor experience. It makes people feel that they are being treated unfairly!!

The service is very slow, I have to ask many times, the front desk likes to say sorry the most...

Very good, I like this magnificent

The room is nice and clean