Best Hotels in Montebello, United States

Overall pretty good, breakfast is relatively more choice, more suitable for Chinese. Free parking and convenient parking. There is a swimming pool, and the high-rise rooms are bright.

Not exactly what we expected only because the trash wasn’t taken out from the kitchen or was full of empty pizza boxes etc.

With the heat wave that So. Cal. was experiencing, we did a staycation for the Labor Day weekend. First they switched our room so we had no view of the pool, that was the first in a long list of issues. The front desk was about as useless as they come. Not one of the people we spoke to was in anyway helpful, they continued with no answers with every question. The pool was not secure and a child could just walk right in and a trajedy would ensue. Kids were walking through the lobby soaking wet leaving water everywhere and the girl at the front desk didn't even flinch, ny wife and were tempted to say something to these kids because the staff certainly wasn't. Then when we wanted to use the pool one morning the girl at the front desk had no idea when it would be ready while it was being cleaned and didn't even know how to find out where the pool cleaner guy was to ask him. Although the rooms were nice and modern they hardly looked clean. In fact, they looked dingy and damp liked they hadn't been cleaned in a while. When I asked about where to recycle the front desk again had no idea or even seemed to care that I wanted to recycle. Then there's the RAT TRAP that was in our room that my 2 year old picked up and tried to play with. UGGGGHHHHHH!!! Finally, the guests at the hotel looked like they weren't even guests there. I think they just stopped there to use the pool and they were loud and disruptive and again, not a peep from the staff. Our stay was a nightware, if I could give zero stars I would. STAY AWAY from this hotel and go somewhere else. Please !!!

With a stay at Royala Inn in Montebello, you'll be within a 10-minute drive of Commerce Casino and Citadel Outlets. This motel is 11.3 mi (18.1 km) from Los Angeles Convention Center and 11.4 mi (18.4 km) from Crypto.com Arena.Free self parking is available onsite.Make yourself at home in one of the 19 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Housekeeping is provided daily, and refrigerators can be requested.

Great hotel! Convenient parking (locked with gates), clean, good amenities (iron, fridge, coffee maker with coffee and teas, hairdryer, iron, shared microwave), very good breakfast (cereals, yogurt, fruits, waffles, eggs and sausage patties, bagels and cream cheese). Also, it has onsite restaurant with a 50% dining offer for guests.

The front desk service of the hotel is good, but the hygiene condition is not very good. The bed sheets were not changed even after staying for 5 consecutive nights. When booking the hotel, the destination tax was clearly included, but when checking out, I was still charged 30 US dollars per night. Ctrip customer service promptly refunded me (according to the real-time exchange rate) Parking costs 60 US dollars a night. We parked in the parking lot behind the hotel. If you park before 12 pm until the next morning, you need to pay 40 US dollars. You can choose to park after 12 pm until the next morning. Then The price is $20. I have to say that parking in downtown is really expensive. The security around downtown is not very good either.

Could easily be zero stars. Original room was 93 degrees upon check in, the air conditioning unit was poor by anyone's standard, we asked to switch rooms. They did not offer to come get our bags, or move us to a new room so we brought our luggage back down to the front desk. We were then given a second room. Again, no offer made to accompany us and see if the new room was up to standards. This room was 92 degrees upon entry. After a second phone call, they sent up staff to change the filters on the AC unit. That team told us the AC was functioning well and blowing cold air (it was blowing cold air as if you had a few ice cubes in your mouth and blew on my neck) and to use the blackout curtains (after a sort of condescending explanation of what blackout curtains do) and give it some time for the AC to work. We went out to dinner for about two hours and came back to a nice cool 87 degree room. We once again took our belongings back downstairs. We were then told by the front desk staff that since we booked a room with a king size bed all of those rooms faced the sun and would all have similar problems (why would that be an acceptable answer?) and they could do nothing more for us since they accommodated us once already. I had no idea their idea of accommodating someone was to put them in a room with the same problem that the previous room had but what do I know, I am not in the hospitality industry. We were then told that the hotel was completely booked so no further ”accommodations” could be made. We asked for a refund and this is the first time they reacted with some conviction, they were happy to let us leave. Must be nice to be able to turn away business. At no time were there any apologies, any remorse, just matter-of-factly let us leave. My wife and I don't argue or yell, we never feel its worth it, but we left angry and hotel-less on a Saturday night in Los Angeles. We scrambled to find a new hotel but the damage was done, they took our entire Saturday away from us, which no refund could ever compensate for, they temporarily took our joy to be in town on our own as we are parents and do not get much time away. We did take our business elsewhere, to a Hilton, they seem to understand that to relax you need a room that is slightly cooler than a sauna. We were able to salvage the remaining days of our trip. Also the elevators at the Freehand are old (charming?) and constantly in use because of the rooftop bar so it took us waiting for a few packed elevators to get up and down to the hot AF rooms which probably added to our level of frustration. But it was mostly the Sahara like environment of the hot room. Did I mention the rooms were hot? Also maybe use a free hand to open a book on what hospitality looks like, I think your staff may be surprised. (see what I did there?)

The one incident that nearly ruined my stay at CitizenM was the aggressive sprinkler inspection. I was not notified by email, phone, nor physical note about an inspection. At 9:15am, I was awoken by banging on my guest room door. I went to the door to see two men continuing to bang on the door, saying that they needed immediate access to check on equipment. Everything I've been taught about hotel safety was to NOT open the door to unidentified men. I told them everything in the room was fine and that I would be checking out within the hour. They continued to insist that I immediately open the door, which started to frighten me. I told them I was going to call the front desk to check if they were sent by the hotel. I was surprised that one of the men responded in an angry manner saying, ”FINE, GO AHEAD AND CALL THE FRONT DESK!” The woman at the front desk apologized, said that she too had just found out about the inspection, and said that the men were indeed authorized to inspect the sprinklers. I opened the door and they did a quick inspection. I did not appreciate the aggressive, unprofessional manner in which they demanded entry into my room. Other than that, the rest of my experience was excellent!

When I first arrived I was telling the guy at the desk that I had two reservations I cancelled one, but there should be another that I have already prepaid. Well he pretty much was saying he don’t see a paid room as I have the confirmation receipt on my phone in my hand. the lady (his co worker) reviewed my receipt for the room purchase and searched by my middle name. They found my reservation… okay, they were out of one beds. So we walk to our room and it’s literally a jail no city view, just a view of other hotel windows and a vent on the second floor. I mean that’s ridiculous for the price so make sure y’all checking the view before paying all that money! Remind you the guy already pushed back on me regarding my prepayment so was he being rude? I think so honestly. So I Go back to the desk to get another room with a better view because at this point I was disgusted, new room still have 2 beds but it was on 8th floor with a good view so I was okay with it, better than the first room. Going off of reviews and pictures I thought this hotel would be nice but it’s really old looking I made the best out of it but I would never book here again sorry not sorry.

The rooms are very nice, and well decorated….and kayla at the front desk was very helpful with questions I needed answers to. I am a Ibew local 11 electrician and I’ve worked on very nice hotels this is one of the cleanest I’ve seen in a while. Very unexpected giving the location, thank you ! Room 115 8/21/2022