Al Balhara Resort & Spa

The hotel is big and the outdoor is great. That’s the only good thing about it. It’s in the middle of nowhere so you need to get a taxi to go anywhere. When we stayed there was about 4 staff on, the bar man was the pool man and because there was no guests they turned the pool on when we went to it. The breakfast was very poor not a lot to choose from and at 10am nothing left. The waiter turned the toaster on as I went to it with the only 2 slices of bread that were left and even though I put them through twice it only warmed them. On the first day I ask if they could get the safe in my room to work and I asked every day it was still not working when we left. The TV in the room had a few channels but because there was no WI-FI in the room there was no tv connection to any service. There was no information about the hotel or the surrounding area in the room or in the hotel.It was like staying in an abandoned hotel!

This was quite possibly the most bizarre hotel I’ve ever stayed in. It appeared luxurious when you entered but the room was a very poor quality and the bed was like a rock! The breakfast was very average unless you like sweet cakes. The service was fine but the other food practically non existent unless you like pizzas. The location was simply dreadful. Virtually the back of beyond and the road to it awful (although not unusual in Sicily!). The pool was nice!

Hotel overpriced and not more then 3 star hotel ! We booked the suite with a jacuzzi in the room ! Room with almost nothing special , coffee machine not working , phone to call room service or reception not working , hot water always an issue several times not been able to shower , , only one tv for the double suite room , jacuzzi with electric vibes when touching it and extreamly dirty including black water coming out of the water pipes. So not used at all ! no sofa or seats or even table in the room to be able to sit or sun bade at the terras of the room , clothes cupboards extreamly small for clothes , safe box not even fixed at the wall but just loose in the cupboard ! Also the room next other construction rooms so at 8h in the morning you get a wake up call from the builders from their banging. And this is the most expensive room of the hotel that says 5 star spa hotel. The spa is not existing fyi ! So the hotel is still in construction and really have no qualified people to serve the hotel at 5 stars but more a local nice family hotel where the room should not be more then 100€ a night ! The restaurant is more a cantine , food very poor and breakfast better go to the local market and buy a croissant as the breakfast does not exist! Hotel location to far away from Palermo if you like to visit Palermo in several days or you like to go out in evening especially for the dinner time! The only positive things from the hotel is that all the people is extreamly nice and polite and do their best ! The hotel have potential if runned properly! Hotel rate should be a 3* star maximum and price is overpriced . Advice for the rate of the hotel you have better options in Palermo ! We will for sure return to Palermo but not to this hotel ! Hope the info is of any help !