Tourist43064277803
June 9, 2024
La Zambra is a beautiful hotel. The design is lovely and it’s absolutely spotless. We had the signature suite which was huge, biggest suite I’ve ever stayed in. The pool areas are lovely and the spa is gorgeous, pretty much empty every time I went there. I appreciated the free morning yoga and there are also tennis courts The food is pretty good, not a huge variety in the restaurants but just enough. The breakfast is ok. So on the whole it is a very good hotel but there were just a couple of things that stopped it being superb. Firstly, the meanness with water! Why? For a hotel of this calibre I find it very strange. The rooms were given 2 small bottles of complimentary water a day, delivered at turn down. If you drink those at night there’s no more! Why not top up during daily cleaning? There’s no complimentary water by the pool (I think water is €5 a bottle), no complimentary water in the restaurants. Even at breakfast there are no bottles provided. There was an urn of water which was always empty! I’ve never experienced water rationing in a 5 star hotel before. We weren’t even offered a cold glass of water when checking in and no water anywhere in the lobby. Of course thete is nowhere nearby to buy any reasonably priced water either. Poor. The other thing was the surprisingly poor service. Took ages to get a drink at the bar even when quite quiet. It could be very difficult to catch someone’s eye and we often resorted to going up to the empty bar. We once went for post dinner drink before 11pm and the staff seemed shocked to have to serve at that time. One evening at Palmita we waited 40 minutes for someone to take our food order and it was pretty quiet and there were plenty of staff. Seemed to be a lack of direction rather than a lack of staff. The staff were all very pleasant just not very effective. I must say that the service at the other restaurant was excellent. The shining light, however, was Doris at the pool. She was always cheerful and efficient. She needs promoting into management. Despite these two things we had a wonderful stay and I would return, with several packs of water!