Top rated hotels in Memphis

Four Points by Sheraton Memphis - Southwind
3.9/598 Reviews
The check in process was fast, the front desk staff was good and professional. Easy parking, in quiet neighborhood, inviting lobby, clean hallways. Great hot shower temperature, clean beds. Had following issues: 1. WiFi did not work and the hotel insisted we called the toll free number provided by them ourselves to solve it, which I believe it's the hotel's responsibility to provide easy access WiFi and resolve technical issues on their end. 2. General Manager, Leslie Mitchell, would use more active listening and empathy, rather than came across as defensive, unresponsive, careless about the customers. 3. No hairdryer, nor extra roll of toilet paper, nor complimentary bottled water upon arrival of the room. 4. Shower head had water pouring toward the further wall across, would be better if properly position to have water flowing right in the middle of the bathtub/shower room or towards the interior wall away from the shower curtain/outside. 5. obvious carpet stains, and door stain as well as fell-off paints. Sheraton is known to be a reputable hotel chain, and haven't stayed with Sheraton for a long time, not a good experience, especially with bad attitude and poor customer care from the general manager in this location.
Four Points by Sheraton Memphis East
3.9/5101 Reviews
The room is old and smelly. The air conditioner is about the same as a tractor. There are few breakfast options

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