Pullman Melbourne Albert Park Reviews

My mum and I stayed here for a week whilst visiting family. It was clean, comfortable, had a lovely view of the lake and an excellent breakfast! It’s a 2 min walk away from the High St tram stop and a quick journey to the city centre both by tram or taxi.

It was a pleasant stay. We stayed as family with two kids. Clean and spacious. Breakfast was enjoyable. With car, was convenient to travel within city too. I recommend pullman hotel if you travel with family.

Lovely alternative to stay away from Melbourne CBD. It’s next to Yarra river which is really nice to walk around in the morning

Fantastic place. Very close to the city and Botanical Gardens. Very clean and helpful staff.

Breakfast was great and room service was very delicious, recommend it.

We stayed for Leisure, happy with location and amenities. Would have been nice to have a lake view.

Great hotel. Really enjoyed my stay. Recommended.

The hotel service is very enthusiastic, the rooms are large, the facilities are slightly old, but the functions are complete, it is close to the park, the environment is beautiful, and there are few businesses nearby. It is suitable for chartered or group travel options.

We are very disappointed with the management of this hotel. We booked seven rooms and chose twin beds (can be a king-size bed or a twin bed). On January 13, we contacted Ctrip customer service to make changes, changing to 2 king-size beds, 4 twin beds, and 1 triple room. After communicating with the hotel, Ctrip customer service replied to the email saying that the change had been made and that the change to a triple room could be paid on the spot. The day before check-in, we specifically called the hotel reservation department and the front desk, but they didn't know about the room type change. We explained the situation over the phone again, and they said they had recorded it. In the evening, we were worried, so a staff member went to the hotel front desk specifically to confirm again. The hotel front desk actually said that they didn't know about this situation, but they could record it. They recorded the required room type on the spot, and then we paid the upgrade fee for the triple room. I thought it would be okay now. As a result, when the guests checked in the next day, there was still a mistake in the room, and the bed was left as a king-size bed. Finally, it took more than half an hour to coordinate and change the room again! ! How can such management be rated as a five-star hotel? ? ?

The hygiene is very average, the pillows are yellow, the sheets have holes, the room facilities are old, the shower water has very little pressure and is hot and cold, and the hotel does not provide mineral water.

Except for the twin beds, it was totally different from the room pictures. I felt like I spent the money of Pullman Hotel but was arranged the room of Mercure Hotel. The receptionist was an Asian with poor service attitude. I can only say that the room description is for reference only, and everything is subject to the actual product.

Good environment, good hygiene, complete facilities, convenient travel

The room is old and small, and the bed is very small. But the hotel is in a good location by the lake and not far from the light rail. The staff is also very good.

The hotel Xiaoye service is very enthusiastic, and took the initiative to contact the hotel where the items were left.