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Our experience was the total opposite of some who rated this hotel poorly. We were very happy with everything at this hotel. The location is central to everything and is surrounded with great shopping outlets and complexes. The tram system runs close by & it is easy walking distance to the Chinatown area which was very interesting with great restaurants. Our room was much better then expected with separate living & sleeping areas. The kitchen is self contained and had everything you could want. A clothes washer/dryer was in the bathroom along with a good sized shower with plenty of hot water. The room was clean and serviced on request. There is that advice on their website and also at the front desk. explaining that it was due to Covid & lack of staff. Those reviewing less favourably must have missed that. Our room was serviced very well when we requested it each 2nd day. That was more than acceptable. Praise to all staff including the reception area where we found staff to be extremely helpful. Well done them all.

Location: perfect to travelers and only few blocks away from the Queens Market and free tram zone Service: Friendly and helpful staff Cleanliness: Our room got some smell from the pipe and there was water in the kettle when I first use it The pillow is comfy

The hotel is conveniently located right in the heart of Melbourne near the Spanish Quarter, Bourke Street Mall, and other shopping precincts. The staff are friendly and efficient at check-in. The rooms are good in size with modern amenities and comfortable beds. There is a kettle and small fridge. The bathroom has a bath with a shower, so if you have mobility issues, it's not for you. There is no rail to hold onto when getting in or out, which makes it dangerous, especially as it gets slippery. There is a pool and gyn which were modern and accessible. The room we had faced into the mezzanine of the hotel so you dont get any light from outside, which was strange. The room was very quiet and had a good air conditioner. Overall, we would stay here again, although the lack of being able to see outside wasn't ideal, and if you stayed for more than one night, it could be an issue.

Space is the first hostel of my trip and it’s set the bar pretty high! Staff are lovely, everywhere was always super clean, beds are comfy, towels are provided and you can even grab a fresh one every day if you wish. Location is great, would recommend the Queen Victoria Market for something to do and “pizza pizza pizza” was lush. There’s nothing “on” as such at the hostel but this didn’t bother us. The only thing that would be good is some extra fridges as they were packed full every day and it was hard to put your own food in anywhere. Would definitely come back.

Would I recommend Holiday Inn little Collins...yes I would...but there were a few negatives to our stay Location is excellent close to Sth Cross Station and the free tram network. Breakfast included is a bonus and the selection was great. Hot sausage, hash browns, scrambled eggs, toast, cereals, pastries and mini muffins as well as the milk, orange juice, tea and coffee (with barista made at a cost by the reception/bar located in the same area. Staff were welcoming, helpful and pleasant. On the negative side I must add that during our 4 night stay housekeeping came the first morning. After that nothing so our wet towels sat waiting for collection. When calling for clean towels I was directed to collect them from reception. The next day we encountered the same issue...after leaving the room most of the day we returned again to find housekeeping hadn't been. This time when I called reception they organized to send a crew up pretty quickly. I expect the main reason behind this was they were fully booked with Manchester united fans in for the weekends game but as a mum the occasional opportunity to actually have someone tidy and replace towels is a novelty that I take full advantage of so was disappointed in this part of our stay. Beds and linen were clean but again housekeeping let us down with the floors...carpet had definitely not been cleaned in a while ...our socks picked up various dark long hair and bark/dirt..gross. One last issue was the invoice received for our stay..all good and as expected however $50.75 more was actually taken out of my visa. Having to make another phone call to have this explained was ridiculous. It's a bond...totally understand and it's refundable after the room is checked BUT why not add a small note to the invoice explaining this and save the guest and your team time explaining the extra charge?? Overall it was a decent stay and I would recommend but the issues above need to be ironed out quickly.

Great location, large rooms and good swimming pool and gym Rooms are a little dates but still a great place to explore melbourne from

The location is excellent. The room is clean and comfortable. The check-in and check-out function quickly and pleasantly. However, the breakfasts were always a bad start for the day. The breakfast restaurant is small and the tables are placed very close to each other (you feel disturbing other guests as you go to your table). For entering the breakfast restaurant, you have to wait in a long line. This line becomes longer, as some guests have forgotten their room number or are claimed to have not the breakfast included. This discussion prolongs the waiting time. Upon entering the breakfast restaurant, you have to confirm your name in addition to stating your room number. There are no fresh vegetables. To get a couple of fried eggs, you have to scan a code, This scanning does not function. Since there is no scrambled egg at some occasions as a compromise, you have to ask for eggs and wait for them. Sometimes, you get wrong number of eggs. There is no flow. To fix your drink (for instance orange juice) you have to go to the entrance (via the smal passages between the tables) and then go to the other end of the restaurant for eggs, bacon, etc. The coffee machine gives more cappucino than there is room in the cup. The restaurant opens at 6:30am on weekdays and 7:00am on Saturdays and Sundays. There are no options, in case you have an early flight. The staff appears to be aware of these problems and refer to the management instructions…

My 1 bedroom superior apartment I stayed in for 3 nights was great, it was spacious, clean and modern. The location of the hotel is unbeatable especially if wanting to go the MCG, Melbourne Park AO tennis etc. It is a 15 minute walk through the gardens to get there. It is also on the edge of city so only 5 - 10 minutes walk into the centre of Melbourne and all the shopping. All the staff I interacted with were friendly and helpful. The price I also thought was very reasonable. While several others have commented about the construction I knew this going into it and came prepared with a white noise machine (ROHM they are great and small travel size). But I thought the hotel handled the situation very well, for starters in reception they had a massive bowl of industrial grade ear plugs that you could take for free, on the welcome letter it listed all the times the construction was scheduled etc. (e.g. there is no work on Sunday). I slept fine and was maybe woken up once but quickly got back to sleep as it’s not that loud and after all this is outside the hotel’s control. But a major concern and disappointment was that my room was the 1 bedroom superior apartment when in actual the fact the bedroom and living room is separated by a blind (see attached picture and actually the room’s floorpan slightly shows this on the hotel’s website). It didn’t affect me as I was travelling alone but if had I been staying with someone else it would have frustrated me because the other person can’t be in the other room without hearing or seeing them (noise and light insulation from the thin blind was non-existent). I think it is pretty deceptive too (and doesn’t mention anywhere in writing it is separated by a blind), while I guess it is technically a 1 bedroom apartment it is not really, I would implore the hotel to just put a wall there.

1. The details of the room are very stylish. 2. There is a large bed and a sofa bed, as well as a Rubik's Cube for children to play with. This detail is worthy of praise. Suitable for families and parent-child travel. 3. There is a washing machine and complete tableware, but there is no stove. It is no problem to heat bread and milk in the microwave. 4. Big advantage: You can check out at 11 o'clock, and you can also apply for a later check-out under special circumstances! Other hotels have check-out at 10 o'clock! 5. The buffet is also good (Western style bread and snacks). 6. The location is good, very close to Chinatown, and the nearby attractions in the city center are within walking distance. The aquarium, train station, Federation Square, museums... are all nearby! Two words, convenient! Disadvantages: 1. Self-service check-in. Due to the delay of the flight, it was already past 11pm when I arrived at the hotel. The front and back doors of the hotel were closed. I called and said that an email had sent me the password, but the agency that booked the room did not forward it to me. , it took half an hour before a staff member came downstairs to help me get the key. 2. The water in the sink is not flowing smoothly, and the water is blocked even when I brush my teeth and wash my face. It is probably an old problem that cannot be solved. I was too lazy to bother with it in the middle of the night, so I just used the sink in the hall.