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Our experience was the total opposite of some who rated this hotel poorly. We were very happy with everything at this hotel. The location is central to everything and is surrounded with great shopping outlets and complexes. The tram system runs close by & it is easy walking distance to the Chinatown area which was very interesting with great restaurants. Our room was much better then expected with separate living & sleeping areas. The kitchen is self contained and had everything you could want. A clothes washer/dryer was in the bathroom along with a good sized shower with plenty of hot water. The room was clean and serviced on request. There is that advice on their website and also at the front desk. explaining that it was due to Covid & lack of staff. Those reviewing less favourably must have missed that. Our room was serviced very well when we requested it each 2nd day. That was more than acceptable. Praise to all staff including the reception area where we found staff to be extremely helpful. Well done them all.

Location: perfect to travelers and only few blocks away from the Queens Market and free tram zone Service: Friendly and helpful staff Cleanliness: Our room got some smell from the pipe and there was water in the kettle when I first use it The pillow is comfy

The hotel is conveniently located right in the heart of Melbourne near the Spanish Quarter, Bourke Street Mall, and other shopping precincts. The staff are friendly and efficient at check-in. The rooms are good in size with modern amenities and comfortable beds. There is a kettle and small fridge. The bathroom has a bath with a shower, so if you have mobility issues, it's not for you. There is no rail to hold onto when getting in or out, which makes it dangerous, especially as it gets slippery. There is a pool and gyn which were modern and accessible. The room we had faced into the mezzanine of the hotel so you dont get any light from outside, which was strange. The room was very quiet and had a good air conditioner. Overall, we would stay here again, although the lack of being able to see outside wasn't ideal, and if you stayed for more than one night, it could be an issue.

Space is the first hostel of my trip and it’s set the bar pretty high! Staff are lovely, everywhere was always super clean, beds are comfy, towels are provided and you can even grab a fresh one every day if you wish. Location is great, would recommend the Queen Victoria Market for something to do and “pizza pizza pizza” was lush. There’s nothing “on” as such at the hostel but this didn’t bother us. The only thing that would be good is some extra fridges as they were packed full every day and it was hard to put your own food in anywhere. Would definitely come back.

Would I recommend Holiday Inn little Collins...yes I would...but there were a few negatives to our stay Location is excellent close to Sth Cross Station and the free tram network. Breakfast included is a bonus and the selection was great. Hot sausage, hash browns, scrambled eggs, toast, cereals, pastries and mini muffins as well as the milk, orange juice, tea and coffee (with barista made at a cost by the reception/bar located in the same area. Staff were welcoming, helpful and pleasant. On the negative side I must add that during our 4 night stay housekeeping came the first morning. After that nothing so our wet towels sat waiting for collection. When calling for clean towels I was directed to collect them from reception. The next day we encountered the same issue...after leaving the room most of the day we returned again to find housekeeping hadn't been. This time when I called reception they organized to send a crew up pretty quickly. I expect the main reason behind this was they were fully booked with Manchester united fans in for the weekends game but as a mum the occasional opportunity to actually have someone tidy and replace towels is a novelty that I take full advantage of so was disappointed in this part of our stay. Beds and linen were clean but again housekeeping let us down with the floors...carpet had definitely not been cleaned in a while ...our socks picked up various dark long hair and bark/dirt..gross. One last issue was the invoice received for our stay..all good and as expected however $50.75 more was actually taken out of my visa. Having to make another phone call to have this explained was ridiculous. It's a bond...totally understand and it's refundable after the room is checked BUT why not add a small note to the invoice explaining this and save the guest and your team time explaining the extra charge?? Overall it was a decent stay and I would recommend but the issues above need to be ironed out quickly.

Stayed in a service apartment style room with a kitchenette - useful for reheating food in the combination oven microwave. Complimentary laundromat use with detergent was a plus.

The location is excellent. The room is clean and comfortable. The check-in and check-out function quickly and pleasantly. However, the breakfasts were always a bad start for the day. The breakfast restaurant is small and the tables are placed very close to each other (you feel disturbing other guests as you go to your table). For entering the breakfast restaurant, you have to wait in a long line. This line becomes longer, as some guests have forgotten their room number or are claimed to have not the breakfast included. This discussion prolongs the waiting time. Upon entering the breakfast restaurant, you have to confirm your name in addition to stating your room number. There are no fresh vegetables. To get a couple of fried eggs, you have to scan a code, This scanning does not function. Since there is no scrambled egg at some occasions as a compromise, you have to ask for eggs and wait for them. Sometimes, you get wrong number of eggs. There is no flow. To fix your drink (for instance orange juice) you have to go to the entrance (via the smal passages between the tables) and then go to the other end of the restaurant for eggs, bacon, etc. The coffee machine gives more cappucino than there is room in the cup. The restaurant opens at 6:30am on weekdays and 7:00am on Saturdays and Sundays. There are no options, in case you have an early flight. The staff appears to be aware of these problems and refer to the management instructions…

Great location and size of room was spacious. Facilities were clean and heater was effective for winter. Centrally located opposite Dior and along shopping street. However, maintenance can be improved as our living room light was spoilt, the door between the living room and bedroom cannot be closed completely and the switch to the induction stoves were wrongly connected (which caused my food to be overcooked and I nearly burnt myself as I thought a stove was off when it was in fact on...). But staff is receptive to feedback and overall, still recommended

It's a beautiful cool boutique apartment loft style hotel with cute cool things in the lobby and very nice staff and the rooms we had a 2 bedroom suite, are super cool, lovely minimal furniture and great location. Amazing beds and bathroom no bath tub in our room maybe you have to ask for a bathtub room or they dont have them I didnt ask. Theres 24 hour reception and no intercom. Great hotel all up!

We booked a standard suite and were impressed with how spacious it was. However, it soon became apparent that there was no effective soundproofing in the bedroom, which was street facing and even on the 7th floor was so noisy that sleep was impossible. For context, we've stayed in plenty of less than perfect accommodation and have never complained or asked to move rooms - until now. A subsequent perusal of the 2 star reviews shows that noise is a common complaint among reviewers. Bring earplugs if you think it could bother you, otherwise book a much quieter executive suite. When we asked at reception to be moved to a quieter room, we were told there were no equivalent suites but we could upgrade at our own cost, which was disappointing give that we were booked in for 11 nights which included the AFL Grand Final weekend. However, when I provided feedback through the 'is your stay effortless' survey, William, the hotel manager contacted us immediately and organised to move us to a different room. His quick response was really impressive. The room was an upgrade to an executive suite, which was larger, but more importantly, much quieter. We were also offered a two bedroom apartment and late checkout, but neither of those were necessary. Once we were in a quieter room, our stay was greatly improved. The bed was comfy and we slept very well, the suite spacious, the water pressure and temperature of the shower are excellent. The kitchen and laundry are greatly appreciated on longer trips. Housekeeping was a bit inconsistent but we really didn't need a daily service. Hotel is centrally located and walking distance to everywhere.