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This hotel made a huge deal about how it was covid clean etc Sorry guys it was just grubby substandard and to call yourselves a 4-star is misrepresentative. Had to ask for towels room was not cleaned due to staff shortage but the furniture was second rate scuffed and grimy and dirty feel free to look at pictures of the shower area full of someone else hair marks on walls which rub off etc Management if you read this you lift your game I won't be back I was put on 5th floor on the plus side location was quite good but plenty of other options in Melbourne

Gem of a hotel in Melbourne, with all the facilities you'd expect, pool, bar, food, access to parking next door, in the heart of the city without being too busy. The staff were exceptional and the nice touch's made our visit, just that little bit better. Complimentary drinks, chips, lollies, pretzels etc, was a welcome change. All in all, a memorable visit for my 60th birthday.

Hotels in Melbourne city centre This place is not a hotel, it should be said that it is a hotel converted from a residential apartment building. The decoration is a bit shabby and some buttons in the elevator are wrong. On the day I stayed, the hotel forgot to prepare an extra quilt for me according to the words I left in the morning. But after I reported it to the front desk, I was sent up soon! The location is in the heart of the city center of Melbourne, and almost all places are within walking distance. However, the hot water in the room where I live is hot and cold, the temperature is unstable, and the bath is not very comfortable.

The room is very comfortable, the breakfast is very rich, the location is convenient, the door is facing the park, the waiter is very friendly, the overall feeling is very satisfactory, the price is high, and I will choose it next time.

Highly recommended,the hotel location is near to Swanston Street and the tram stop is just outside the hotel. Room is very clean and the kitchen is fully equipped with utensils.

Always in crown plaza. The receptions and all the staffs even the chef are very nice and kindly. The room is clean. Also have gym and outdoor swimming pool (warm) . Nice view. Good for kids stay!

Centrally located this hotel is just above average. Secure Parking next door is offered but not guaranteed. Room service food is ok but not as hot as you would expect. Room is a good size & clean and neat. Staff very friendly. Good for a few days or overnight stay. Restaurants in the area are varied and abundant.

The hotel is conveniently located right in the heart of Melbourne near the Spanish Quarter, Bourke Street Mall, and other shopping precincts. The staff are friendly and efficient at check-in. The rooms are good in size with modern amenities and comfortable beds. There is a kettle and small fridge. The bathroom has a bath with a shower, so if you have mobility issues, it's not for you. There is no rail to hold onto when getting in or out, which makes it dangerous, especially as it gets slippery. There is a pool and gyn which were modern and accessible. The room we had faced into the mezzanine of the hotel so you dont get any light from outside, which was strange. The room was very quiet and had a good air conditioner. Overall, we would stay here again, although the lack of being able to see outside wasn't ideal, and if you stayed for more than one night, it could be an issue.

Would I recommend Holiday Inn little Collins...yes I would...but there were a few negatives to our stay Location is excellent close to Sth Cross Station and the free tram network. Breakfast included is a bonus and the selection was great. Hot sausage, hash browns, scrambled eggs, toast, cereals, pastries and mini muffins as well as the milk, orange juice, tea and coffee (with barista made at a cost by the reception/bar located in the same area. Staff were welcoming, helpful and pleasant. On the negative side I must add that during our 4 night stay housekeeping came the first morning. After that nothing so our wet towels sat waiting for collection. When calling for clean towels I was directed to collect them from reception. The next day we encountered the same issue...after leaving the room most of the day we returned again to find housekeeping hadn't been. This time when I called reception they organized to send a crew up pretty quickly. I expect the main reason behind this was they were fully booked with Manchester united fans in for the weekends game but as a mum the occasional opportunity to actually have someone tidy and replace towels is a novelty that I take full advantage of so was disappointed in this part of our stay. Beds and linen were clean but again housekeeping let us down with the floors...carpet had definitely not been cleaned in a while ...our socks picked up various dark long hair and bark/dirt..gross. One last issue was the invoice received for our stay..all good and as expected however $50.75 more was actually taken out of my visa. Having to make another phone call to have this explained was ridiculous. It's a bond...totally understand and it's refundable after the room is checked BUT why not add a small note to the invoice explaining this and save the guest and your team time explaining the extra charge?? Overall it was a decent stay and I would recommend but the issues above need to be ironed out quickly.