3-Star Hotels in Mazatlan

The location of their private beach is the best in my opinion it’s so clean. The service of the hotel is too strict. I ran into problems because of the bracelet thing. One of my family members got her deers erased by being in the beach and she was stopped and asked to go to the reception to check if she was a guest at the hotel but we told the security to look at our bracelets and they were from the hotel and my grandmas was also fading yet he didn’t believe us so we had to go to the reception. It was time wasted that we had to deal with just for them to be yes they are guests. And then it happened again because the first time they didn’t change our bracelets when they should’ve have done that in the first place.

Nice and big room. Staff super friendly. Despite I would not recommend the tours sold at site (in particular Isla de la Piedra one). Swimming pool water was surprisingly cold the night we tried it.

房間很好，每個房間都是無敵海景，早餐不錯，周邊有很多很好的餐館。有很好的沙灘。大多數工作人員都英文交流。

The hotel is simple and has a family atmosphere. It is located in a central area where one can easily move to different tourist and entertainment points. I am pleased to mention that the people who work in the hotel are warm, friendly and one feels in a hospitable environment; I think that is the best feature of the place. The only thing that I see as negative is the mention in the hotel regulations where they prohibit introducing food and drinks in the recreation areas; which is disappointing. Apart from that, it is a good option to spend time with the family and get to know this wonderful city.

Muy buena atención y servicios, limpieza excelente, lo único que no me convenció fue el desayuno buffet,no es tan buen, te lo puedes ahorrar y hay más opciones fuera del hotel.

Very good location, they lack a restaurant, everything was good, very good beach

At our check-in took 45minutes, A/C in room was extremely noisy, broken sink, no acces to WiFi, (WiFi is offered by hotel), We was 3 persons, towels enough for 2p every day, we need to request extra shampoo and towels every day, only 1 key card for the room(no second key available), slow elevator. Bathroom no handicap accessible, minimum control on noise in the hallway. These was not a good experience, pay for 4 people, we only arrived 3p. Hotel refuse to provide credit back

Very good very good

The location of the Hotel 10/10. I know that these are their policies but it seemed a little unfair to us that you couldn't consume anything (beer, water, snacks or any food) if it wasn't from the bar, in the area of ​​the pool and lounge chairs. From then on everything is in order.

Excellent customer service. They provide us with useful information that we didn’t know we needed. Everyone was extremely kind and good at their job.