4 Chome-8-9 Ote, Matsumoto City, Nagano Prefecture, 390-0874, JapanView Hotel Details
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Matsumoto Hotel Kagetsu Guest Reviews
4.3/5
Very Good
124 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.3
Service4.4
Cleanliness4.2
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All reviews(124)
Positive reviews(22)
Reviews with photos/video(13)
Clean and tidy(7)
Awesome stay(7)
Friendly owner(6)
Negative reviews(2)
Guest User
Twin Room Main Building
Stayed in Sep 2024
Family
4 review
4.5/5
Great
Posted on Nov 3, 2024
Very good hotel, beautiful and located in the city center. Clean rooms, very Japanese style.
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taburiss_akira
Run Of House
Stayed in Aug 2024
Travel with friends
10 review
2.5/5
Posted on Sep 8, 2024
I booked a hotel for more than 1,000 RMB, but I didn't expect that there would be dust on the bedside and telephone. The name of the cleaner was left on the bedside, and he looked like a Southeast Asian.
I saw many people recommend this hotel in a book before, and I like hotels with history, so I booked it. To be honest, I was quite disappointed. In addition to the hygiene issues mentioned above, the room felt quite old because of its age, and the bathroom was not separated into dry and wet areas. The so-called large bath can only accommodate 8 people at most, which is very crowded.
Moreover, this hotel is quite far from the station, but the hotel will only pick you up at the station at 3 o'clock in the afternoon. If you arrive in the morning or miss the time, you can only take the bus or walk for 20 minutes with your suitcase.
The attitude of the front desk is quite good, but you must not go to the local cuisine しづか they recommend. It's a rip-off. Two people ate for 450 yuan and there was nothing.
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Galen lao
Twin Room Main Building
Stayed in Jun 2024
Couples
11 review
1.7/5
Posted on Aug 5, 2024
A century-old mansion with extremely old facilities. I feel like I don’t have any money around me. There are very few parking spaces and the location is remote. Not recommended.
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Guest User
Twin Room Main Building
Stayed in Dec 2024
Couples
38 review
5.0/5
Outstanding
Posted on Jan 8, 2025
Very satisfied. I booked one night at first and then added another night. The breakfast did not change much. The overall experience was very good. I recommend it to friends who come to Matsumoto. The room is connected to spring water.
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Guest User
Japanese Style Room with 8 Tatami Old Building
Stayed in May 2024
Travel with friends
13 review
4.0/5
Very Good
Posted on Jun 18, 2024
The hotel's decoration is very stylish, and just sitting in the lounge is a pleasure. However, the room is too small. Only the window itself, which is used as a seating area, can barely open the suitcase, so the entire suitcase needs to be carried across all the beds. The cleanliness of the room also needs to be improved. You can see the eye shadow left by the previous tenant on the carpet. However, at this price, you can use a bathhouse and it is within walking distance of Matsumoto Castle, so it is considered acceptable.
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slowly-rabbit
Comfort Twin Room Old Building
Stayed in Apr 2024
Couples
91 review
4.5/5
Great
Posted on Jul 19, 2024
The room has a small balcony, and it is quite comfortable to go out and get some fresh air. However, a cockroach appeared at night, and the brave lady at the front desk came to help catch it. The breakfast is rich, and it is best to book dinner in advance.
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Thipphawan
Cozy Twin Room Old Building
Stayed in Mar 2024
Family
7 review
5.0/5
Outstanding
Posted on Apr 24, 2024
Perfect accommodation, well decorated, clean room, fully equipped. There is a music player to listen to in the very chill room. The service staff is very good.
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killy
Single Room Main Building
Stayed in Jan 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on Feb 19, 2024
When I drove to the door, the receptionist inquired carefully. After learning the name of the reservation, he helped carry the luggage to the hotel, which was a very good service.
Then I thanked "Ms. Saito" for her help along the way. She carefully explained the hotel/room facilities and each food. The service was very good, recommended! !
We also spend the evening at "Watashizuku" on the 6th floor. Although it's cold, you're lucky enough to have exclusive access to the open-air hot springs and the starry sky.
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6/11
M Tono
Twin Room Main Building
Stayed in Jun 2024
Couples
14 review
4.7/5
Amazing
Posted on Jul 24, 2024
It was quiet and comfortable.
The large bathroom is not large, but it is clean.
There are no Korean or Chinese instructions in the bathroom or lobby, so it felt like an old Japanese hotel, which was even better.
The meals were not very fancy, but they had a variety of delicious menus. It was more Japanese than Western.
It is not a cheap home-cooked meal.
The parking lot is separate, but it is not an inconvenient distance.
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Guest User
Twin Room Old Building
Stayed in Aug 2024
Family
1 review
4.0/5
Very Good
Posted on Sep 18, 2024
The breakfast was very delicious and leisurely.
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linda_moon
Japanese Style Room with 12.5 Tatami Main Building
Stayed in Dec 2023
Family
32 review
5.0/5
Outstanding
Posted on Feb 29, 2024
The environment is good, clean and tidy, and the staff is friendly and kind. The transportation is convenient. It is within walking distance from scenic spots and commercial areas. It is not far from the JR station. You can walk or call a taxi.
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李明諺
Twin Room Main Building
Stayed in Jun 2023
Couples
8 review
4.5/5
Great
Posted on Aug 1, 2023
The environment is nice and clean, and the staff service is even better
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cono2022
Twin Room Main Building
Stayed in Jul 2024
Travel with friends
69 review
5.0/5
Outstanding
Posted on Oct 30, 2024
Very beautiful hotel, many foreigners.
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Guest User
Japanese Style Room with 14.5 Tatami Main Building
Stayed in Apr 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on May 10, 2023
I was impressed by the polite customer service of the staff. thank you for your kindness
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Ka Leung Yeung
Single Room Main Building
Stayed in Aug 2023
Solo travelers
1 review
3.7/5
Posted on Sep 14, 2023
The environment is good, the facilities are good, the staff are courteous and friendly, the food is of good quality, I am very happy to stay again