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The service at this hotel is excellent. From the concierge to front desk. Location is near Matsumoto station. I was directed to a multi storey hotel parking at the back of the hotel. It cost 1100 yen per day (multiple entry per day). Just exchange your parking ticket with the reception . They settle the parking fees when you check out. The hotel is rather old. Looks like you entered the 1980s zone. Rooms are renovated to some extend but I could see the wear and tear. Housekeeping a bit sloppy as the window bay area was dusty when we checked in and there was a musky smell esp the bathroom.

■There is a free shuttle bus from Matsumoto Sta.>>Hotel 16:00/17:00 Exit the station and walk to the right to wait for the bus near the police station. The bus will have a Shoho sign. From the hotel>>Matsumoto Sta. 9:00/10:00 If you want to stop by near the castle, tell the driver. He will let you get off along the way before reaching the station. ■Before checking in, we went to Kamikochi first. In the morning, we left our luggage at Ace Inn, which is part of the same chain. We will get a numbered tag to pick up our luggage at Shoho. / After checking out, we will go sightseeing in the city before returning. We can leave our luggage at Shoho. They will send it to us to pick up at Ace Inn. ■Free drinks from 15:00-20:00: Tea, coffee, fruit juice, beer. / Welcome drinks are tea and 3 types of pickles. ■The Panorama View Onsen alternates between men and women. / Another onsen is separated for men and women and uses the same time.

The room came with sofa, desk (comfortable to work!), a small kitchen with microwave and electric stove top, kettle and even a small washing machine!!! It’s like a small apartment! They also have a big bath tub and a lot of free service eg. beer, coffee, ice cream, ochatsuke. Highly recommended!!

The facilities in an old hot spring hotel are a bit outdated, and the waiters are all elderly and can only use translation software to communicate. The size of the small suite is okay. The Japanese tatami is too hard to sleep on. There are not many public baths, but they are very hot. The most amazing thing is the private bath on the 6th floor. No reservation is required. It is first come first served. You can see the city view and the distance. Mountain The set meals for dinner and breakfast are so-so and can only satisfy your needs

The front desk was welcoming and there was a Chinese staff who gave snacks to the children. The room has a high and low bed, the children are very happy, climbed up and down N times. However, the room was really small and the Japanese breakfast was not very used. It is more convenient to walk from Matsumoto Station for about five to ten minutes. Overall, the holiday booking price is a bit more expensive.

Lived the best hotel in Japan. The place is small, but the layout is exquisite. Careful staff service. Carry your luggage to the room and explain each dish of dinner carefully. Indoor hot springs are arranged for men and women to change the hot spring room. Try two different arrangements. Dinner and breakfast are super good. The room was also very clean and comfortable. Especially recommended.

Location Is good , customer service very good, very helpful, bathroom 24 hrs is true spa , room is big

Very good, suitable for the price, clean accommodation, convenient transportation, free parking.