Hotels Near Tropical Plunge in Mason

This property should be much higher ranked than it is. The location is excellent, if visiting Kings Island. No charge for parking. Staff was incredible, very helpful and welcoming Breakfast was very good and it was different for each morning...we enjoyed having fresh waffles. Coffee shod be made available all day however Rooms were immaculate. Very well appointed with all the amenities and equipment you could want. A family of 4 staying at the hotel can easily have groceries put away and make home cooked meals with everything that is included in the rooms Bathroom was clean and has soap, shampoo and conditioner on the wall for use. Good quality towels. Excellent water pressure and good hot water in the shower Pool was clean and laundry room had good equipment We would certainly stay here again

We booked this room on spur of the moment, last minute notice so we wasn't expecting anything spectacular. We have stayed at this hotel in the past, so we were ok with it. It literally served its purpose. We were at an amusement park most of the day and night and used this room literally to sleep so we were not expecting much. It was clean, quiet and safe. We were ok with it.

We ended up at this hotel due to arriving to hotel across the street and being totally disgusted. My daughter and I were on a multiple day road trip for sports and walked over to see if they possibly had any rooms for us. The manager, Amanda, and the young man at the desk (forgot to get his name) were very sympathetic but couldn't help us out for that night but booked us for the following night. As we walked out they took my name and number in case anything opened up that night. I don't know if they pulled some magic or if I really just got lucky but within a half hour I got a call that they had a room for us! The hotel was clean, quiet, comfortable and obviously the staff went above and beyond for us. I told them when I walked in that I never wanted to hug a stranger that much in my life. In the end, this hotel is just a tad more pricey than the one across the way and WELL worth the money.

We recently held our son's graduation party at this hotel and I cannot say enough great things about the hotel. We had last minute cancellations at another facility and when we called the Hilton to inquire, they were fabulous. Kimberly Whigham a manager at the hotel, personally gave us a tour, assured us of the best service, gave us price friendly options and was a joy to work with. She was very responsive, guided us through various alternatives as we are not event planners and in the end, the room looked fantastic. During our dinner, Morgan was our assigned server and she was a joy going the extra mile to make sure our Son's graduation was a memorable event. We live in Illinois and arrived in Ohio the day of the event, but Kimberly had communicated well with our caterer and DJ, so everything went well without a hitch. The facility is newer, the bar tenders working that night at the bar were fun and served great drinks and most importantly the hotel is well kept. I would highly recommend this hotel to anyone and as a long time Hilton Honors member, I would rate this as one of the better Hilton's that I have worked with. Thank you for working with us Kimberly, you and your team are the best. Anytime I'm in the Cincinnati metro area, you have a long term customer.

I have been with IHG group for several years and I have always enjoyed staying in one of your hotels. I never experienced any small issue with your brand so IHG group had always been one of my top choice whenever I planned to travel. However, I just had one of the worst experiences with one of my recent bookings, which changed my impression about IHG group and I would like to share this with you. I made my booking on September 9, 2021 at Holiday Inn Express Cincinnati North – Liberty Way for one night from 9/18/2021 to 9/19/2021. I was with my 2 kids (2 and 4 years old) and arrived at the hotel around 8:30pm after a very long drive and a full day of outdoor activities. Due to the busy schedule, the kids had not yet eaten dinner at that time. We grabbed dinner to-go and was planning on eating at the hotel after check-in. When I tried to check in, they could not find my name on the list and I was told my reservation was cancelled. The receptionist asked me if I received a call from her manager but I did not receive any call, email, nor voicemail. As far as I could tell, there was absolutely no attempts to notify me of the cancellation. I was so frustrated when I was informed the cancellation. In my previous experiences, I always received the call and they would at least transfer me to another hotel. I would not be so frustrated if I at least received an email notification so I could plan ahead. With two young kids, it is extremely important for us to be able to rely on the plans we have set. We had been counting on our room being available (otherwise what is the point of a reservation) and it was both extremely disappointing and beyond inconvenient to find out the hard way that perhaps the IHG brand was not one that we could rely on. In the end, the receptionist simply said there was nothing they could do to help me. When asked to speak with a manager, I was told there was no manager available. They made no attempts to locate a manager, no effort in trying to transfer my reservation nor did they bother to make any calls to other hotels to check availability on my behalf. I was more or less told to leave and that there was nothing they could do to help me. I had to scramble to find another hotel much further away while hungry kids were crying in the back seat and I had to pay significantly more ($200+) for a last minute room elsewhere. I am shocked that my reservation was cancelled without any notification at all, there was no manager at the hotel available to speak with me and there were no attempts made by anyone at the hotel to try and fix or ease the situation in any way.

The hotel is recently renovated and everything is new. The hallway is clean and smells good.

I just returned from a week in Milford, Ohio and our team lodged at this hotel. My hotel room was very clean and spacious and I was happy to see that it had the necessary amenities that are often missing in more expensive hotels (mini-fridge, microwave, coffee maker, safe, etc.). The bathroom mirror provided excellent lighting and the shower's water pressure was PERFECT (if you have thick hair, then you know!). All in all, we were very pleased with almost every part of our stay here, but it's the super-friendly and helpful employees that really merited this 5-star rating! From the moment we arrived, we felt completely welcome, and the staff was always friendly and helpful to us. But here's what really impressed me: My teenage daughter was traveling with us and she had brought her Nintendo DS for relaxing in the evenings. Well, our flight out of Cincinnati was super-early and we had to be up at 2:30 AM to pack up and leave. In her groggy state, my daughter accidentally left her DS lying on her bed! We didn't realize it until we were almost 30 minutes from the hotel, and since we had a plane to catch, we couldn't afford to turn back. We called the hotel and they immediately went to our room and retrieved the game device and put it in safekeeping until we could work out the shipping. My daughter's DS arrived yesterday in perfect condition and I am MOST grateful to everyone who helped us with this! They all deserve a shout-out because their customer service exceeds the service of MANY of the upscale hotels I've stayed at in the past (no lie; I could tell you some stories). I hope to return to Milford again one day and I absolutely will make a point of staying here! PROS -- *Amazing hotel staff! Super friendly and so helpful! *Clean, spacious rooms *Perfect location with many nearby conveniences CONS -- *The only real negative I have to mention is the breakfast. It's not the worst I've ever had, but it's not the greatest. Honestly, I would have preferred less selection and just doing the basics better, but they are trying! Thankfully, breakfast is not a deal-breaker for me and I would 100% stay here again. (Besides, there's a breakfast restaurant right next door!)