Find the Best Romantic Hotels Marston Green

Overall was disappointed with this Premier Inn. The room had not been cleaned properly. The carpet had not been vacuumed, the bathroom bin had not been emptied and there was a thick layer of dust in the bathroom near the toilet roll holder. There was a lot of hair in the plug hole of the sink .Refreshments had not been replenished. Therer is no reception area in this hotel. So when I went to ask for tea bags and water, I saw a staff member in the bar area who was really busy. Didn't really get an applogy. There wasn't really anyone to bring my concerns to. The hotel appeared to be very short staffed. The bar and the restaurant was busy. The food was as expected at dinner and breakfast. The hotel was very quiet and the bed was comfortable. Not up to the usual standard.

It's a chain hotel close to a busy airport, so: A/ You should expect a noisy night from aircraft and a busy road outside or B/ Ibis should have spent a bit more on noise insulation. Whichever your view, it was a night disturbed by noise from outside. My view was A, up until 1am and I veered towards B thereafter. That said, it was immaculately clean and the staff I encountered were polite, helpful and cheerful. It is, as I say, close to the airport and I booked it with the idea that I could walk from Birmingham International railway station to the Ibis. And I could walk from Ibis to the departure gate. In theory, yes I could have done that, but given the types of roads I would have had to walk along, I would have been in mortal peril if I had tried. A £6 Bolt fare each way should be added on to the cost of your stay as the nearest bus stop is almost as far away from the hotel as the airport itself and requires a similar walk along dangerous roads for pedestrians. To be fair, all of this was fine. I would have liked to know beforehand, though. Of all the budget chains I think Ibis is, generally, my favourite.

Every member of the Hilton Team we met during our stay were fabulous- receptionist, bar staff, executive lounge team, Brightsmith Restaurant, house keeping, breakfast, concierge - all keen to help, have a pleasant chat and a laugh- yet continue to work and remain professional - very tuned in to guests and the guest experience. A credit to themselves and the hotel. Our room was exceptionally clean and I have to say the bed and pillows were the best I have ever slept in, amazing. The hotel was busy which added to the atmosphere and buzz. Yet the bedrooms were really quiet. In my opinion The Metropole has the edge over other hotels. We stayed here a few years ago and it still has that 'plush' appeal, it is a treat to stay here - it was like coming home and we intend not leave it so long before we return again. Thank you all.

As soon as you go into the revolving door you are hit by a clean fresh sent. The hotel downstairs feels modern and clean. Check in was quick and easy and we got a free complementary cocktail each as it was our first time staying at Moxy. Our room was brilliant with motion lighting under the bed and switches at the bed side for other soft lights. The view of the lake and fountain was great. Perfect location to the NEC Birmingham and across the lake you have lots of eateries. We would stay here again if ever going to the NEC.

The nicest part of the hotel is the bar. Other than that I see no reason to stay here. The check-in desks are informal islands, the size of a dinner table where they check two guests in at the same time. So you are shoulder to shoulder with another guest and trying to make out your portion of two simultaneous conversations. When I got to my room, it was warm and stinky. I tried turning on the ventilation system, but it would not work. Called reception, they said they’d send somebody up to look at it. I waited over half an hour, nobody showed, so I called reception again. No answer. Over the next 15 minutes I tried a few more times, still no answer. So I figured I’d go downstairs to see what’s going on. The three reception clerks were just standing there chatting amongst themselves, no guests waiting. I guess they couldn’t be bothered to answer the phone. Anyway, now that I was at reception and explained the situation again, they gave me another room. That room had some really old, worn furniture and was actually a bit smaller than my original room. My punishment for requesting a decent room I guess. We had booked two rooms and the other room was very cold throughout the stay, with the air conditioner running hard all the time. Changing the settings on the thermostat has no effect. Breakfast was mediocre in offering. For a big room, there was only one coffee machine working. The queue was about 20 people deep at one point. Some of the warm food on the buffet was clearly not being warmed and had cooled to room temp, which is probably a food safety issue. We had requested a late checkout, were told 2pm, but keycards stopped working at 1pm. If you are looking to stay here because you want to be next to the shopping mall, be sure to check out the mall’s website first, it is quite small, and does not offer women’s apparel. There is also not much else to do in the area. I feel that this hotel is very expensive for what it has to offer. The rooms are worn out and uncomfortable and the staff that can’t be bothered to put in the slightest effort to make things right. They are probably just as frustrated working in this place as the guests are that stay here.