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Hotel location is good, but no Novotel is close to the airport. Novotel is walking at the door of the airport glass door for a minute. This hotel is to take the airport light rail for three minutes, then get off the train for ten minutes to walk through the exhibition hall. The exhibition hall is about five minutes walk. Remember that the hotel entrance is at the pizza shop. After entering the door, the elevator is on the second floor. It is the lobby, don't go wrong or circle. The breakfast is very suitable for the Chinese stomach, and the variety is very rich. I live here because I want to participate in the cake show every November. The picture is that it is convenient to go to the exhibition hall without going too far, otherwise the mobile phone is tired. Actually, it is also very tired, stop and go all the way. The hotel is actually a Shanghai-like Heshenghui, a big shopping mall. The hotel reception is in the corner of the second floor of the shopping mall. The guest room is inside the corner building built outside the main building. I feel that the floor of the guest room is built instead of cement, but the quality is very good. . There are not many stores in the mall, the British consumption is not high in the country, and there is a little bit of Colombia in the north. It feels high consumption. There are very few other shops. There is a coffee shop costa in the mall. You can buy a sandwich clerk to help you heat up. The huge sandwich is delicious. There is a specialty store in the Swiss Lotus chocolate, and it is more cost-effective to sell chocolate. Finally, the check-out of this hotel is not to check the room, the room card can go directly to the front desk.

In all honesty, I have always considered Ibis to be a low-cost budget hotel that I would not choose to stay at. However, I recently had to attend a meeting that was booked at this hotel, and I must admit that I was pleasantly surprised. It is important to refrain from making judgments without personal experience, as I discovered that the hotel was remarkably impressive. Upon my arrival, I inquired at the reception desk if any of the rooms offered a view of the airport, as I wanted to video chat with my four-year-old son who is fascinated by airplanes. Unfortunately, they did not have any rooms with the desired view. However, upon returning from dinner, I found a small airplane present waiting for my son, which I thought was an exceptionally thoughtful gesture. This experience has completely transformed my perception of the Ibis brand. I have gone from being reluctant to book with them to being more than happy to do so in the future. Ibis Style has successfully converted me into a loyal customer, and I commend them for their exceptional service.

The nicest part of the hotel is the bar. Other than that I see no reason to stay here. The check-in desks are informal islands, the size of a dinner table where they check two guests in at the same time. So you are shoulder to shoulder with another guest and trying to make out your portion of two simultaneous conversations. When I got to my room, it was warm and stinky. I tried turning on the ventilation system, but it would not work. Called reception, they said they’d send somebody up to look at it. I waited over half an hour, nobody showed, so I called reception again. No answer. Over the next 15 minutes I tried a few more times, still no answer. So I figured I’d go downstairs to see what’s going on. The three reception clerks were just standing there chatting amongst themselves, no guests waiting. I guess they couldn’t be bothered to answer the phone. Anyway, now that I was at reception and explained the situation again, they gave me another room. That room had some really old, worn furniture and was actually a bit smaller than my original room. My punishment for requesting a decent room I guess. We had booked two rooms and the other room was very cold throughout the stay, with the air conditioner running hard all the time. Changing the settings on the thermostat has no effect. Breakfast was mediocre in offering. For a big room, there was only one coffee machine working. The queue was about 20 people deep at one point. Some of the warm food on the buffet was clearly not being warmed and had cooled to room temp, which is probably a food safety issue. We had requested a late checkout, were told 2pm, but keycards stopped working at 1pm. If you are looking to stay here because you want to be next to the shopping mall, be sure to check out the mall’s website first, it is quite small, and does not offer women’s apparel. There is also not much else to do in the area. I feel that this hotel is very expensive for what it has to offer. The rooms are worn out and uncomfortable and the staff that can’t be bothered to put in the slightest effort to make things right. They are probably just as frustrated working in this place as the guests are that stay here.

As soon as you go into the revolving door you are hit by a clean fresh sent. The hotel downstairs feels modern and clean. Check in was quick and easy and we got a free complementary cocktail each as it was our first time staying at Moxy. Our room was brilliant with motion lighting under the bed and switches at the bed side for other soft lights. The view of the lake and fountain was great. Perfect location to the NEC Birmingham and across the lake you have lots of eateries. We would stay here again if ever going to the NEC.

Every member of the Hilton Team we met during our stay were fabulous- receptionist, bar staff, executive lounge team, Brightsmith Restaurant, house keeping, breakfast, concierge - all keen to help, have a pleasant chat and a laugh- yet continue to work and remain professional - very tuned in to guests and the guest experience. A credit to themselves and the hotel. Our room was exceptionally clean and I have to say the bed and pillows were the best I have ever slept in, amazing. The hotel was busy which added to the atmosphere and buzz. Yet the bedrooms were really quiet. In my opinion The Metropole has the edge over other hotels. We stayed here a few years ago and it still has that 'plush' appeal, it is a treat to stay here - it was like coming home and we intend not leave it so long before we return again. Thank you all.

Terrible place!! Overgrown with ****s in front … hardly any parking at all (perhaps enough for three cars. Room 5 where my colleague slept had the worst bathroom I’ve seen in years at a hotel or guest house. His toilet also wouldn’t flush. My room on the second morning had issues and shower wouldn’t work, so I was asked by the manager (if that was who he was) to shower in my colleagues room!! What a cheek, if I pay an extortionate amount of money which I did for this awful place, I’d expect to have a working shower or a refund!!! The curtains are flimsy to when the sun comes up the room is lit up which means you can’t sleep. Clearly due to religious reasons, this establishment don’t serve bacon or pork sausages in the morning. Not a train smash but would have been nice to know. Lastly, you actually eat your breakfast at a tiny table in the reception area. When we asked for our invoice, we couldn’t even get that because … “they ran out of printer ink” you couldn’t make it up!! I have stayed in about 150 hotels in 3 years and this is the 2nd worst I’ve ever stayed in. Awful place… whoever have rated this place 4 out of 5 clearly aren’t used to staying in nice places. This is a 2 star at most!! The sooner whoever owns this place realises the faults with this establishment and closes it, the better. To be honest, it’s not even in a convenient location. There is nothing I can say positive about the Arden house. I wouldn’t even stay here again if it was free and that’s the truth!! The funny thing is, they have a sign outside with the name Arden House in it with 5 stars under it. The owner sure has a good sense of humour though.

I don’t usually leave reviews, but after staying at Royal Square Hotel, I felt compelled to share my positive experience. I saw quite a few negative reviews beforehand, and I was a little skeptical, but my stay turned out to be really enjoyable! The hotel was clean, comfortable, and the staff went out of their way to ensure I had everything I needed. What stood out to me the most was their Park and Fly option – such a fantastic deal! It’s affordable and incredibly convenient, especially for travelers looking to save on parking fees. Everything about the process was smooth and easy. I had no issues during my stay, and I’ll definitely be coming back. It’s a hidden gem in my opinion, and I highly recommend giving it a try despite the reviews you might see. I had a great time!

This was our first time travelling from Birmingham Airport (we usually fly from Gatwick). We always book a hotel stay for the night before our flight and due to the proximity of the Novotel to Birmingham Airport we chose to stay here. Prior to our arrival I had looked at reviews on here and reached out to the hotel requesting interconnecting rooms (we are a family of 6 - 2 adults and 4 under 12s). We were advised that the request had been noted but could not be guaranteed. Thankfully we were allocated connecting rooms with the added bonus of an amazing view! The rooms themselves were well appointed and had ample space. I really liked the mirrored doors in the bathroom! The beds were comfy and the children who slept on the rollaway & sofa bed said they were also comfortable! Rooms were clean. All the staff we encountered were welcoming and friendly - including the gentleman who delivered our room service order (which was well presented and tasty)! At the time of writing bookings are required to dine in the restaurant (there is a menu inside the lifts which is also the room service menu). If you wish to dine inside of the airport (before security) then your options are Greggs,, M&S, Spar & Costa - the restaurants on the first floor are closed - I believe they are expanding the security area. Overall a great stay and should we fly from Birmingham again we would definitely stay again.

It was awful night.We booked this hotel to catch early morning flight.We didn’t even sleep for 1minute peacefully.old air condition.it was freaking hot and ac was not working.they should implement the new AC system.will never go again.window was also not good.you won’t be able to open it. Room was tiny and you will get suffocated

Received a warm welcome at check in. Within a few minutes we were In our room which we found very clean and cozy. Bathroom was kitted out with shampoo, conditioner and shower gel in the shower area.Wash are has liquid soap supplied. Sleeping area had good electrical socket availability if needed. We had a kettle with tea, coffee, milk and sugar/sweetener. Wardrobes for hanging clothes with extra bedding and a hairdryer if needed. Restaurant staff like the other staff are extremely friendly and even enjoy banter with the customers. We had breakfast which is a buffet style. Food is cooked perfectly and clean with very little grease on the fried items. Nice atmosphere in the restaurant. It’s very hard to find fault anyway in the hotel.