Guest User
October 6, 2023
The riad is absolutely beautiful. On arrival we were collected by staff and walked to the riad, it smelled gorgeous and we were served Moroccan tea before being given a tour of the riad. The staff are kind and helpful. On our third day, we decided to stay in at the riad for dinner. However, we placed our dinner order in the morning and it was not noted down correctly. Therefore, when it came to dinner time we were only served one meal. We waited 20 mins before going down and asking where the rest of the food was, we were advised it had not been made and were offered free refills of our drinks for our wait. This meant we had to wait almost an hour to eat and one of the meals had to be reheated. After our dinner the staff were keen to remedy the situation and advised us that our meal would be 50% off. However, my partners meal (which I assume was made in a rush due to the forgotten order) gave him food poisoning. He spent the entire night very sick and unwell. This meant he could not take part in any of the activities we had pre-paid for our final day together in Marrakesh, which was disappointing for us. I advised the staff that the food had made him very sick and they gave us the meal free of charge as a result. While we are obviously disappointed that the food was not prepared safely and made my partner extremely unwell, I will say that the staff were apologetic and offered to collect medication etc, provided us with extra toilet roll and water for my partner. Sadly our experience didn’t go as planned due to a kitchen food safety issue, so I would not recommend eating at the riad. If you are eating at the riad, I would advise to avoid the meat pizza, as this is what made my partner very sick. In terms of location, I think it’s worth mentioning that, as beautiful as it is, this riad is a 25 min walk from the centre of the medina. There are very few tourists this far north of the medina meaning that at night you are very much the centre of attention of the locals, which feels very uncomfortable. Additionally, there are scammers in the alleyways who will approach you shouting that the road is closed, and that you must follow them for an alternative route. Once they get you down an even quieter alleyway, they will demand money and get really aggressive if you don’t offer it over to them. This was really scary for us. The alleys are dark at night and when the sellers at the souks are gone, the scammers come out in full force. I wouldn’t recommend walking after dark or after the souks are closed. Having said that, since my partner was bed bound for our last day and a half at the riad, I asked the staff to walk me to the activities we had prebooked, as I did not feel comfortable walking alone. This was no problem for them and Mohammed kindly walked me to and from my excursion bus for both my excursions without my partner, which I greatly appreciated. Overall, it is a beautiful riad with kind and helpful staff. The rooms are spacious, clean and fe