In Club Palmeraie Resorts

We came to rest as a family, and the latent lack of professionalism creates situations of nervousness that hinder this rest. Note that we came with our dog, which was noted as authorized. The good points: the apartment is very decent and clean, and the swimming pool is spacious. The less good points: At the reception, the person tells me that dogs are prohibited, I explain to him that it was indicated as authorized. End of the conversation. No explanation on how the breakfasts work and where the pool is located, which resulted in a long and tedious search. Arrived in the apartment, we see that a shower head is defective On our second trip to the swimming pool, and 500m before arriving there, a guard tells us that dogs are prohibited, he is supported by another gentleman, Hamid, who prides himself on being a director, and indicates that the rules are clear and displayed, and that dogs are prohibited. We explain that we were there the day before and that there were 4 dogs on a leash (including ours), which did not bother anyone. This news leads him to reprimand the pool staff (very pleasant by the way). They stay on their position, and we promise them to leave our dog in our car (we are obviously willing to respect the rules). Arrived at the swimming pool, we read the regulations, attached in photo, and we see there that the dogs are authorized there. Was it worth going into a long lively and unpleasant discussion to show that the rights of customers have no weight against the whims of the manager, who also takes the liberty of reprimanding his staff, who are simply doing their job. Raising this situation on return to the same security guard did not even result in an apology from him. If you want to venture into the far west where everyone rules, you will be served

Reclassé à notre arrivée dans un logement très vieillissant, les baignoires poreuse jaune ainsi que l évier cuisine, fuite d’eau au plafond des toilettes, mobilier vieillissant, Attention, Les photos de l’annonces ne sont pas contractuelles. Nous avons utilisé le service pressing et des vêtement de marque ont été égarés 🤔. La direction n’a rien pu faire. L’internet a très mal fonctionné durant le séjour et pas du tout sur notre dernière nuitée. Michaël