Sarah
February 18, 2024
I liked the resort had security and my private guides and taxis had to go through security.
My hotel room was fine. I had a clogged up bathroom sink. I had to go to the desk to get it resolved because my calls weren’t answered.
The food wasn’t that great and I ended up not feeling good. The hot foods weren’t that hot and the seasoning was off. I couldn’t even get a pot of good coffee. It was a Nescafé dehydrated coffee. I realized on my last day at the resort, there was an espresso machine at the bar. However, the food and drinks outside the resort was great.
I was not impressed with the lack of details the front desk had regarding taxis and resorts. There was no consistency with taxi and booking details such as pricing.
Prior to leaving the last day, I informed the front desk that I would need a taxi at 4:00 AM. When I reconfirmed this taxi on Saturday evening, I was told don’t worry and I confirmed that price is usually $200 to $250 Moroccan dirham. If the hotel has taxis on standby for destination, should the fare be determined before hand. I was should that my fare when I arrived to the airport to the resort was $130 Moroccan dirham and leaning the resort at 4:30 AM was $250 Moroccan dirham. But what upset me was the fact, the taxi driver then said $300 Moroccan dirham at the airport. It definitely left a sour taste in my mouth leaving the resort.
But I did enjoy relaxing at the pool and spa. I just wished our rooms had better tv channels and toiletries.