Novotel Marrakech Hivernage Reviews
Novotel Marrakech Hivernage
Rue Haroun Errachid, Hivernage, Marrakech, MoroccoView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Novotel Marrakech Hivernage Guest Reviews
3.6/5
49 review
Verified reviewsLocation3.7
Amenities3.4
Service3.7
Cleanliness3.4
Filter by:
Sort by:
All Reviews(49)
Positive reviews(40)
Negative reviews(9)
Anonymous User
Superior Double Room and Sofa with City Side Non smoking
Stayed in Jun 2024
Business travelers
25 review
Posted on Jun 26, 2024
There are insect in the room and couldnt been cleaned. Also, the breakfast is dirty, there are lots of birds directly eating the breakfast and none of the hotel staff care about it.
Guest User
Superior Double Room and Sofa with City Side Non smoking
Stayed in Apr 2023
Solo travelers
3 review
Outstanding
Posted on Apr 20, 2023
Top !!!
Guest User
Superior Double Room and Sofa with City Side Non smoking
Stayed in Feb 2024
Solo travelers
4 review
Posted on Apr 28, 2024
I made a reservation despite the bad reviews. However, I had the same experience as the reviews. The service at the reception was the worst I have ever experienced. Even when I was waiting in line to check in, the staff kept talking to each other and made the guests wait. They don't seem to have uniforms, everyone is casual. I asked for a print job, but the copy machine was broken every day. It's unthinkable that a hotel service would not allow the use of the copy machine. I was charged for check-out even though I had paid in advance, and it took a long time to explain.
Original TextTranslated by Google
Guest User
Superior Double Room and Sofa with City Side Non smoking
Stayed in Jun 2024
Family
8 review
Outstanding
Posted on Jun 8, 2024
All liked it. Very convenient location.
Original TextTranslated by Google
hakim
Superior Double Room and Sofa with City Side Non smoking
Stayed in Sep 2023
Business travelers
17 review
Outstanding
Posted on Sep 23, 2023
The hotel is located in a hotel circle with a beautiful environment, but it is noisy when facing the window. Overall, it is very suitable for business trips. The restaurant environment is excellent, but the room lighting is not bright enough.
Original TextTranslated by Google
Guest User
Superior Twin Room with Sofabed Non smoking
Stayed in Feb 2024
Friends
4 review
Outstanding
Posted on Feb 9, 2024
Clean hotel, excellent breakfast, pleasant and kind staff
Original TextTranslated by Google
Dr. Mohammed
Stayed in Mar 2024
Family
Posted on Mar 2, 2024
There is no parking, only 10 spaces available, reception staff are not helpful, restaurant staff are good, breakfast is not good and not up to Novotel standard, there is no privacy in using the bathrooms, there are no tables next to the beds, towels are old and worn out, and the beds are old and uncomfortable.
Laurent
Stayed in Nov 2023
Other
Outstanding
Posted on Nov 30, 2023
The location in Hivernage is very good with easy access to both the Medina and Gueliz. The room was clean and spacious and the service excellent, the team made me feel super welcome from the security at the entrance to the front desk, the bar and the restaurant.
Susan
Stayed in Oct 2023
Other
Posted on Oct 20, 2023
While the hotel was very nice, we were very disappointed with the transportation service they arranged for us . We requested transport to the airport very early (3:45 am) the next day. The receptionist told us it could be arranged but had to be paid in cash (approx $25). We paid, but no receipt was offered. Our cab was ready at the appointed time and took us to the airport as requested, but the driver said he had not been paid and insisted on another $25. After a brief discussion, We gave him all the Moroccan money we had and added another $7 to make up the difference. I’m not sure who benefitted from this scam, but future travelers should insist on a receipt or some kind of voucher if they plan to use this service.
Hassnyen
Stayed in Sep 2023
Other
Posted on Sep 7, 2023
The place is a dump!!. A/C not working in the room. Not worthy of the brand the hotel belongs too,
Adil Yusuf
Stayed in Dec 2023
Other
Very Good
Posted on Dec 30, 2023
Very good location. Good facilities. Recommended.
Simon
Stayed in Jun 2023
Other
Very Good
Posted on Jun 26, 2023
4.1/5 from me. Good, standard business style hotel. Rooms are quite large. Separate toilet and bathroom. In the bathroom, I had a bath and a separate shower. Pool area is nice with comfortable seating and shade. Location is great near lots of lounges, clubs and restaurants. Fast Wi-Fi. Very good room service and everything can be ordered from the restaurant. Comfortable bed. Negatives: no chairs on the balcony and room a little like an office with grey carpet and furniture, etc. Recommended.
Donna
Stayed in Aug 2023
Friends
Outstanding
Posted on Aug 29, 2023
Helpful staff. Rooms clean and practical. Hotel facilities are very good
Ruby Naomi
Stayed in Jul 2023
Friends
Very Good
Posted on Jul 11, 2023
It was really clean, nice people, near by everything and we really liked the room
Clare
Stayed in Apr 2023
Other
Very Good
Posted on Apr 27, 2023
The staff at this hotel were wonderful and really added to the experience of staying there. Reception staff were very welcoming and went out of their way to help.
The hotel's location is brilliant for exploring the city and many attractions are within easy walking distance. There are also many decent restaurants close by.
The rooms at the hotel are a good size and have a degree of comfort but are extremely dated and in need of refurbishment. The bathroom had a separate bath and shower and hot water was plentiful. The bed was very comfortable, there were only two pillows however and both were in need of replacement. There was a kettle and microwave in the room and teabags and sachets of coffee were provided but no creamer which I found strange.
The gym was spacious but has no fixed or free weights and the cross trainer is in need of repair. The pool area was very clean and had plenty of furniture for guests to use and this included parasols. The pool bar was very clean and there was a good selection of drinks and a decent lunchtime menu.
Breakfast was buffet style and available from 7am. There was a huge range of choice and of a high quality.
I really enjoyed my stay and the hotel provided value for money.