Riad Vendôme & Spa

Wonderful staff, perfect location, quiet, peaceful and understated. Decorated nicely, felt like a genuine old Maroccan home. Our room was cleaned daily and the temperature was great. Rooftop a sunny oasis with wonderful views and places to relax. Friendly cats and homely atmosphere. Concierge always available day and night to help with any of our needs. Will definitely come back

We booked this Riad for our first few nights in Morocco. What a disappointment it was. We had reserved a junior suite, but upon arrival we were given a smaller room and expected to pay the same price. When we questioned this, the night manager's first words were 'so you make trouble right from the beginning, you need to pay me now'. We offered to pay for the first night and reconsider our position, but the only options we were given were to stay in the small room, for the price we paid for the suite, or to pay twenty Euros per night more for a different room. The night manager could have accepted our money for one night, but was in fact so rude and unwelcoming that we went in search of (and found) alternative accommodation instead, despite the late hour. In addition to this debacle, the Riad proved to be nothing like the pictures online (we booked with *******). It is tattier, pokier and generally not as pleasant as is suggested by the website. It is also a little hard to find, as other people have mentioned, being down a dark alley, around a corner and badly signed. I can't recommend this establishment on any level, based on the fact they double booked my room, because 'they had a better booking'. Also the night manager was so unpleasant. Also, he expected me to call his boss myself to sort the problem out, after offering us a downgrade or paying more money for another room. Also because they refused to give me a refund, even though I did not stay there because my room was double booked. Also because the place is not on any level as nice as the pictures suggest. I hate writing bad reviews, but this place needs to be avoided, at all costs. It's not great, don't stay there.

We had the best experience at the riad. We were a group of four girls and felt incredibly welcome by the staff. We would like to thank especially Naima and Mohamed for their kindness as well as all the members that made our experience so safe and lovely. Also they prepared us some of the best tea we ever tried :) We know where to return when we go back to Marrakech!

We stayed in riad vendome for 2 nights in March and was a wonderful stay. Everything was perfect and thanks for the moroccan team to the attentive service !! In a great area closed to the main souk, and a few minutes walking distance for main the square. The manager, Naima, was superb and made us feel safe at all times; by making sure we understood the culture of the Medina. The night time manager was also great and greeted us ! A very comfortable stay, with Spa and jacuzzi on the rooftop terrace! Thank you so much ☺️

Not honest... Booked via ***********, got a confirmation and all looked good. Shortly after got a Whatsapp message from Eric, see screenshot, saying I can get a discount if I cancel with *********** and book direct. Preferred the safety of a confirmaed reservation with *********** so left it and was prepared to pay more for the peace of mind, that and alarm bells started ringing. As I had left it this obviously upset them as they were probably expecting me to cancel and go direct so they said my credit card would not pre-authorise and that if I did not update with another my booking wouod be cancelled. Updated my card with another and shortly after received another email from *********** sayong my card had been declined again... This being a card we had used while travelling the work for six months and had never ewver had a problem with it. Contacted *********** to let them know what was going on, lady was fairly helpful, not much resolved other than I asked her to seee if she could canel our booking, which thankfully she was able to and we will be going elsewhere. So be careful with these guys... I was in the hotel industry for 23 years and have seen and heard of these sorts of scams before. Main one being the overbooking, whereby hotels overbook then do everything they can to cancel your booking because they are receiving more money form nother client so boot you out. Usually they should book you to a similar or better hotel but this is often not the case. The credit card pre-auth is a classic ploy to be able to book you out. SOmetimes they will even book you out to another hotel wheree they get a better deal on it so they are even making money on your book out. Can't say for certain but this all felt like a bit of a scam and glad we cancelled. *********** you really need to do something about these guys as they have obviously done it before, judging by another guests experience, and will definitely be doing it again.