Guest User
May 17, 2024
The hotel looks beautiful and the rooms are clean. The staff at the restaurant Traviata were very friendly. However, when we arrived, the receptionist told us a bell-hop will take us to our room. We waited, and waited, apparently they forgot about us, so I had to remind them that we are still waiting, and they seems to not knowing what is going on even though we were the only people in the lobby. Then one day, we returned to the hotel in mid afternoon. We asked for food and were seated at a restaurant, only to realized it was a buffet. Since it was already in the middle of the afternoon, they were finishing up lunch, so there was practically nothing left, there were only 4 trays left and every tray is pretty much empty. But they still proceed to seat us there and charged us for full price. All I got was half a portion of lasagna, not something that I would expect from a 5 star hotel.