Hotels Near Best Quad Marrakech in Marrakech

NE RESERVEZ PAS - AVOID AT ALL COSTS- This hotel must be avoided at all costs!!!!! Do not trust positive ratings, they cannot be trusted and have been paid for. Evitez cet hotel a tout prix!!!! Ne croyez pas les avis postifs, achetes a moindre cout par cet hotel. Ditry bedsheets provided everyday, stained towels everyday, broken plugs in the bathrooms (!!!!), no AC, very small pool, broken shower heads, a very aggressive manager. We left before the end of our stay to a different hotel. This place is not safe! Draps sales, literie douteuse, piscine trop petite, equipements a l'abandon, un manager aggressif, prises murales exposees dans les salle de bains!!, draps dechires, Nous avons exige un remboursement de nos frais. Nous avons quittes l'hotel avant la fin de notre sejour. Nous n'etions pas en securite!

The staff were very attentive. The roof terrace was lovely, as were the rooms and the rest of the hotel. The breakfast was convenient and massive with a few options. We would recommend staying at this hotel and it was nice staying in the new town away from the Medina.

The hotel is located in the center of the city. It is convenient to travel and the surrounding facilities are complete, but when I checked in, a very strange thing happened. The hotel gave me a room on the third floor. When I reached the third floor by elevator, I found the third floor Many rooms are being renovated, and workers come and go in a messy feeling. I thought maybe only a few rooms were being remodeled and didn’t care. When I continued to go to my own room, I found that there was still a section that was using a percussion drill to hit the ground. The sound was loud and dusty, and I immediately turned back to the front desk of the hotel to ask for another room. The quiet environment, the hotel hesitated and gave me a room on the fourth floor, but when I entered the room after arriving on the fourth floor, the sound of the impact drill was still loud , There was no way to rest comfortably, so I had no choice but to contact Ctrip's customer service. In the end, the customer service communicated with the hotel and changed me to a room on the fifth floor on the other side. It was very quiet and gave me an unexpected compensation voucher , Thanks to Ctrip's customer service! I mainly want to make complaints about writing this review. As a five-star international chain hotel, the hotel is undergoing renovations during the period of receiving guests, and the guests are arranged in rooms on the decoration floor, which is simply unbelievable!

We checked in in the morning, which we were very grateful to them for allowing us to do. Everyone was so kind and helpful even after we realized there was a problem with our reservation. They worked with us and never tried to charge us for the mistake even though they certainly could have (especially when it took a few days for our travel agent to fix it). The food was delicious, every single person was friendly and helpful. We also got massages at the spa and were so happy and relaxed. They even held our luggage for free for a few days while we went on an excursion. The rooms they gave us for the second half of our stay were even nicer than the first. They were in the process of filing the pool and we really enjoyed sitting out by it even though they were laying even more pretty tile (the hotel is very beautiful as it is, even nicer than the pictures). I will say the internet passwords kept expiring which was annoying, but they always gave us a new code without any issue except the minor inconvenience. We will definitely be back.

Stayed here as part of an EasyJet package and wasn't sure exactly what to expect as it was our first time in Marrakech.. We were greeted with a very warm welcome and served mint tea, local pastries and water..........and some fuss from a local cat. The hotel was very clean, beautiful inside and cool in temperature given the heat outside. Our room was also clean, well presented if not a little basic. Obviously, you have to be mindful that hotel star ratings are different from the UK. During our week long stay all of the staff were extremely friendly and helpful and couldn't do enough for us. The rooftop spaces are beautiful and you don't really notice any of the hustle and bustle below. The only note really is that people of a larger size or restricted mobility may struggle on the stairwells as they are pretty steep and narrow. Hold those banisters tight! In a nutshell, this riad is excellent, in a prime location and the staff........and cat's.........were friendly with impeccable service. This seemed to be the case throughout Marrakech as the people are so welcoming.

I recently stayed at this hotel and had a disappointing experience with the front desk staff, specifically the two girls on duty during my check-in at 9 PM. Despite my reservation, I had to wait over 30 minutes for a room, which turned out to be different from the one I booked. Despite informing them of our anniversary, the staff's response was unhelpful. The initial room's view was changed without acknowledgment, and the alternative offered was worse. Only after speaking to the manager ( it's worth noting that the manager I spoke to was exceptionally friendly and understanding) did we receive a better room, but it still wasn't the one we booked. The lack of consideration for our special occasion made it a frustrating experience overall.

Dirty cutlery, noisy location and poor service…. First problem, I was staying on the four floor, which was an issue as one lift was out of action and the other two lifts are unbelievably slow. The room was dark and even with the lights on difficult to see anything without the use of a torch. Thankfully my room was facing the pool as many colleagues who also had been staying complained of noise through the night from the road, obviously in rooms that had been facing the road. I still had an 8am wake up from the building site next door though. I only had breakfast at the hotel - but found the cutlery dirty and some cutlery had some sticky residue on them. Food was ok but far from the standard I had found in some of the local restaurants. At checkout I had a problem with the laundry bill, I was offered only a 5% discount on the laundry. I ended up paying in full after being threatened by the police for taking a photo of the invoice. Once in my taxi, back to the airport the taxi driver said there is always a problem with the hotel at checkout….clearly not an isolated case. The hotel did have some old charm but very much tainted by poor service, dirty cutlery and a noisy location. Avoid.

We checked in to our deluxe room, and it was a horrible stay. First off, the deluxe room building is the furthest building away from the hotel, and by the time we get to our room, the view from our balcony is of a construction site and parking lot. Our room had a particularly strong vinegar smell to it, and we asked to move rooms. We were told that every deluxe room was sold out and we would be able to move rooms the next day. Next day comes around and we didn’t hear from the hotel. Every call to guest services took at least 3-5 minutes until someone answered or called back. We also came back to our hotel room unlocked, and it seemed housekeeping didn’t truly close our door when they cleaned it. On our last night, the A/C didn’t seem to work. We called guest services and the lady I spoke to told me that it was turned off for the whole hotel. When asked why or when will it be turned back on, she abruptly interrupts me and says I’m transferring you to the front desk. I waited for at least 2 minutes on the phone before someone from the front desk to answer my call, and he informs me that someone will come check our A/C. We love staying at different hotels in different countries and had no issues with other hotels in Marrakech, however, our stay at Movenpick was very underwhelming and staff didn’t seem to care at all. This has been a very awful experience, and hope that the hotel management can make a much better experience and improvement for others.

I booke the Savoy due to its proximity to a business convention and because most other hotels were sold out. I was able to experience the suite and the regular room. The rooms are well sized and clean with all amenities (shampoo, gel etc) available. The breakfast has a good selection of local specialties and western items. Staff is overall friendly and aiming to do a good job. However, here is we’re the hotel (in my opinion) missed the mark of the 5 star experience. While I genuinely believe that staff is aiming to do a good job, I don’t think they are well trained. - I tried to get additional water by calling housekeeping on different occasions, it turned out impossible. No one was picking up. Upon calling the operator, still nothing happened - Getting my laundry done was a similar experience. I called the dedicated number for laundry service and no one picked up. Then I called the operator and explained the situation and was assured someone would come. Again - no show. - The remote control in my second room was broken. I tried to call housekeeping. To no avail. The guest relations manager called me because they confused two rooms and accidentally gave me a room that was clear intended for honeymooners (which I tried to explain to the gentleman who brought me to the room, but he insisted and showed me the paper from reception..) I explained to her that the remote was broken, she assured me someone would come, but no one ever did replace the remote control. - I tried to book a tour through the concierge. (In person). When I got to him, he asked me to sit down and told me he would give me a brochure. After 20min, he was helping other guests (who came after me) and I still sat there without a brochure. I ended up booking my tours online, which turned out perfect. There are however people who made the stay better. Ayu - from room service. A young gentleman who learned my coffee and organized soya milk. (I ordered my morning coffee because housekeeping would not leave any milk or powdered milk…) Rachid - one of the porters. I had forgotten my plug. The hotel send me a converter but didn’t have plugs. He gave me his personal plug until I bought one. The hotel is ok if the price is right. I think making it 5 star is a bit of a stretch given that personnel is not well trained.

We had a great stay at this hotel! The children were able to fully enjoy it. Thanks to Sarah, Najib and Fatiha Thanks to Said du colombus Thanks to Osama for the entertainment And without forgetting Mourad, Abdelatif and Ayoub always caring We will come back for sure!