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5 star

Jaal Riad Resort
4.4/553 Reviews

Jaal Riad Resort

Agdal Marrakech|0.42km from Al Mazar
On arrival at the hotel, the main reception rooms are beautiful and have a very Moroccan feel. The reception staff were very helpful and friendly. The main outdoor pool area is very pretty, and the palm trees, plants and garden areas are all well maintained. Unfortunately, as we were to discover, this was a case of style over substance. The TUI website that we booked from states that there are 5 restaurants ‘to work your way around’ ‘including a fusion restaurant with a creative menu’. This is not true. There is a buffet breakfast room, a pool bar and the only restaurant in the evening was a self-service buffet in the Cat location. The choice of buffet food remained the same every night for our entire holiday. The waiters did work extremely hard here and were running around but it seemed they could do with more staff. There were never any spoons for eating deserts or breakfast. Neither were there any serving spoons for the salads. Occasionally there were tiny plastic spoons which broke when you tried to eat with them. In the evening the bar served drinks in plastic glasses. 5 Star hotel – I think not! Breakfast was very poorly managed. The waiters seemed to ration the amount of coffee we could be served. This was limited to 1 cup each – unless you were able to ‘sneak’ the coffee pot away. Pancakes were cooked fresh, but left out to go cold, with no spotlights turned on to keep them warm. I also had to ask daily for the chocolate sauce (watered down Nutella) to go with them. The cereals were limited to a choice of 3 but often no milk and again, no spoons. There ware some tiny yogurts – but again no spoons. I had to use a fork. Fresh fruit was limited to sliced orange. Used plates were left on the table for the entire meal. The hotel states that there is an outdoor pool and a heated indoor pool in the spa area. The hotel does not state that the indoor pool is chargeable at 300 MAD/ £23 per hour. This is extortionate. I have never stayed in a 5-star hotel and being charged to use the pool. No wonder we didn’t see anyone using it, despite the couple of rainy days. The gym is supposed to be air conditioned but, on each occasion, when we used the gym there was no air conditioning. It was either not switched on, broken or incorrectly described. There was a lack of working plug sockets in the bedroom. Of the 3 sockets available, we had to use 1 for everything. There was no plug socket near to a mirror to dry my hair. I had to use my iPad camera to see what I was doing. The bathroom mirror was tarnished, and I was unable to use for makeup. Insufficient clean towels were left on a regular basis. The toilet paper was so cheap, it ran out every day and needed replacing. The air conditioning did not cool the room, despite being on the lowest setting. Thankfully we were not staying in the peak of summer. The bedroom & bathroom floor were dirty and had not been washed/cleaned. The fridge in the bedroom was not cold enough to cool water and the balcony

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Breakfast

Palm Appart Club Marrakesh
3.7/510 Reviews

Palm Appart Club Marrakesh

Agdal Marrakech|0.15km from Al Mazar
I stayed here with my daughter for her 18th birthday. I booked the hotel based on the recommendation from the booking site. On a positive note the staff are commendable, English language is a barrier but Karim, Moad and Saka provided excellent customer service and the housekeepers even made an effort, thank goodness for google translator! It should be noted breakfast is not served at the hotel but at the sister hotel Palm Plaza Hotel which is different to the apartment and it’s that which offers the facilities such as pool, sports, food and drink etc. It’s a few minutes walking distance from the apartment. As mentioned in previous reviews, there are no irons or hairdryers but Karim provided me with an iron and I was ever so grateful as well as the recommendation he made for the excursions which we absolutely loved and can be booked directly with the receptionist. The hotel staff also provided my daughter with a birthday cake for her 18th which was a lovely surprise and decorated the bed with petals. The swimming pool is ideal for children not adults, for a bigger and better pool you would need to go to the Palm Plaza Hotel and there is a small cost to this. It’s great for picture taking but freezing otherwise. The security at the apartment is excellent and it’s a 24hr reception desk. The receptionists are what makes this place so welcoming and thank you to them my daughter and I had the best time away and felt so safe and secure. As single women I applaud the Palm Plaza for taking care of us and we are truly grateful to all their help and support especially Karim:-)

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Top rated hotels in Marrakech

Searching for hotels near Al Mazar? Compare room rates and reviews to find your ideal stay.
Jaal Riad Resort
4.4/553 Reviews
Agdal
On arrival at the hotel, the main reception rooms are beautiful and have a very Moroccan feel. The reception staff were very helpful and friendly. The main outdoor pool area is very pretty, and the palm trees, plants and garden areas are all well maintained. Unfortunately, as we were to discover, this was a case of style over substance. The TUI website that we booked from states that there are 5 restaurants ‘to work your way around’ ‘including a fusion restaurant with a creative menu’. This is not true. There is a buffet breakfast room, a pool bar and the only restaurant in the evening was a self-service buffet in the Cat location. The choice of buffet food remained the same every night for our entire holiday. The waiters did work extremely hard here and were running around but it seemed they could do with more staff. There were never any spoons for eating deserts or breakfast. Neither were there any serving spoons for the salads. Occasionally there were tiny plastic spoons which broke when you tried to eat with them. In the evening the bar served drinks in plastic glasses. 5 Star hotel – I think not! Breakfast was very poorly managed. The waiters seemed to ration the amount of coffee we could be served. This was limited to 1 cup each – unless you were able to ‘sneak’ the coffee pot away. Pancakes were cooked fresh, but left out to go cold, with no spotlights turned on to keep them warm. I also had to ask daily for the chocolate sauce (watered down Nutella) to go with them. The cereals were limited to a choice of 3 but often no milk and again, no spoons. There ware some tiny yogurts – but again no spoons. I had to use a fork. Fresh fruit was limited to sliced orange. Used plates were left on the table for the entire meal. The hotel states that there is an outdoor pool and a heated indoor pool in the spa area. The hotel does not state that the indoor pool is chargeable at 300 MAD/ £23 per hour. This is extortionate. I have never stayed in a 5-star hotel and being charged to use the pool. No wonder we didn’t see anyone using it, despite the couple of rainy days. The gym is supposed to be air conditioned but, on each occasion, when we used the gym there was no air conditioning. It was either not switched on, broken or incorrectly described. There was a lack of working plug sockets in the bedroom. Of the 3 sockets available, we had to use 1 for everything. There was no plug socket near to a mirror to dry my hair. I had to use my iPad camera to see what I was doing. The bathroom mirror was tarnished, and I was unable to use for makeup. Insufficient clean towels were left on a regular basis. The toilet paper was so cheap, it ran out every day and needed replacing. The air conditioning did not cool the room, despite being on the lowest setting. Thankfully we were not staying in the peak of summer. The bedroom & bathroom floor were dirty and had not been washed/cleaned. The fridge in the bedroom was not cold enough to cool water and the balcony
Kech Boutique Hotel & Spa
3.9/568 Reviews
Agdal
We stayed at the Kech twice in the same trip in November, 2022. We landed in Marrakech and stayed there for two nights before going on a road trip to the Sahara desert, and then we returned to Marrakech and stayed at the Kech again for one night before flying out. It was all part of a packaged private tour. Our experience the first time was not very good. We felt the service was lukewarm, the room was not too clean, especially the mildew in the shower area, and the dinner buffet in the restaurant was not the Moroccan food we expected on our first night in Morocco. To add insult to injury, they wanted us to put a $20 deposit to get a couple of beach towels for the pool. We didn't expect such nickel and dime procedures in a supposedly 5 start hotel. Then six days later we returned to the hotel from our road trip to the desert. We were greeted warmly at checkin. They gave us an ”upgraded” room. It was spacious and clean, the breakfast and dinner provided were excellent, and the service was very friendly. We could open a tab at the bar, and this time, we didn't need to put a deposit to get pool towels! They even gave us a box breakfast of croissants when we had to depart from the hotel at 4:30 a.m. to cath our flight the next morning! The hotel is close to the airport, so that was convenient.
Grand Mogador Agdal & Spa
4/52 Reviews
Agdal
We got a great deal during Ramadan. Location is Agdal, leafy suburbs with good shops, calm and quiet and close to the city centre, ten minutes drive. It's a classic hotel with two huge pools and great slides for kids. Breakfast was plentiful. Recommend.
Palm Appart Club Marrakesh
3.7/510 Reviews
Agdal
I stayed here with my daughter for her 18th birthday. I booked the hotel based on the recommendation from the booking site. On a positive note the staff are commendable, English language is a barrier but Karim, Moad and Saka provided excellent customer service and the housekeepers even made an effort, thank goodness for google translator! It should be noted breakfast is not served at the hotel but at the sister hotel Palm Plaza Hotel which is different to the apartment and it’s that which offers the facilities such as pool, sports, food and drink etc. It’s a few minutes walking distance from the apartment. As mentioned in previous reviews, there are no irons or hairdryers but Karim provided me with an iron and I was ever so grateful as well as the recommendation he made for the excursions which we absolutely loved and can be booked directly with the receptionist. The hotel staff also provided my daughter with a birthday cake for her 18th which was a lovely surprise and decorated the bed with petals. The swimming pool is ideal for children not adults, for a bigger and better pool you would need to go to the Palm Plaza Hotel and there is a small cost to this. It’s great for picture taking but freezing otherwise. The security at the apartment is excellent and it’s a 24hr reception desk. The receptionists are what makes this place so welcoming and thank you to them my daughter and I had the best time away and felt so safe and secure. As single women I applaud the Palm Plaza for taking care of us and we are truly grateful to all their help and support especially Karim:-)
ALBAKECH HOUSE BOUTIQUE HOTEL & SPA
4.3/522 Reviews
Agdal
From the moment we arrived we were greeted at the door by Nouredin off our transfer which they had organised for us from the airport. They took our bags and sat us in the foyer and gave us a traditional Moroccan welcome with some fresh mint tea and some petit fours and even washed our hands. The room was gorgeous and very clean, with a view over the pool. The breakfast had such a lovely variety served without prompt. We asked them to service our room every two days and they did it personally. I want to especially thank Nouredin and Ibrahim for their great hospitality and for giving us great recommendations (boundless knowledge of history and of the area) and for booking our hot air balloon trip and to all the staff for they making our stay so memorable. We wanted somewhere out of the city away from the hustle and bustle and the location was excellent next to a mall and only 5 minutes away from the centre of Medina. شكرًا جزيلاً
Palm Plaza Marrakech Hotel & Spa
4/553 Reviews
Agdal
Regarding the room, a mixed start to my stay and a first evening, being very manic and looking at cleanliness, my first room was very dusty and poorly insulated, the next day, the reception team told me about it. changed rooms, much less dust but not up to my expectations, I think the rooms need a little more maintenance and refreshing. Regarding the common areas, cleanliness is excellent and hydroalcoholic gel is available. As for the gym and the swimming pool, great I have nothing to say, very well maintained. The catering is correct too bad some of the hotel's restaurants are closed due to the Covid. The agents at the reception, catering, SPA and swimming pool are attentive and are very responsive. Too bad there is no possibility of transfer from the airport which is very nice when you land at 11:50 pm. Finally, the stay went well despite some improvements to be made and a sense of detail to be developed. Thank you for this stay.

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