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KL Serviced Residences Managed by HII
4.3/543 Reviews

KL Serviced Residences Managed by HII

Makati Central Business District Makati|1.98km from The Mondrian
Good points: - Location - 5 to 10 mins walk to Greenbelt and fair waiting time for Grab drivers to confirm pick-up. Love the GREENS too! The Legazpi active park was just a refreshing sight in the middle of skyscrapers. - Amenities - Complete amenities for the room, bath, and kitchen. Provided are toiletries, bath towels, kitchen utensils, iron, and an ironing board. - Reservations - Jamie Miranda, the reservations associate is the highlight of this stay. She was efficient, she replies within a reasonable timeframe and with complete details. - Health and Safety - Love that there was information all around on Covid protocols, the housekeeping guys were also very cautious and were wearing PPEs every time they come to the room to troubleshoot. For improvement: - Endor*****ts - information transfer from reservations to the front office, or front office to the front office. 1. For ex. in my booking, I asked for twin beds but was given a room with a double bed, they immediately transferred me to another room with twin beds (but since this room was not the original room, some amenities were missing - had to call for these but no worries because they were quick to respond). 2. When I asked for extra person amenities - reservations confirmed this but housekeeping only did the set up for the bed but not the additional amenities. 3. I asked for an airport transfer and arranged for a different time compared to the original time but the earlier Front Office person was not able to endorse this to the next person on duty so they had to ask me to adjust my schedule just so they can accommodate my arrangement. 4. In the website, there were information that was not consistent with what was on site - there were no welcome amenities as stated in the site, the dining area was not open (there was no prior information anywhere that meals are packed and in-room), laundry service was not available. - Bath had flooding concerns and the laundry line was stuck but this was not too much of an inconvenience. Overall, despite the information concerns, I had a pleasant stay. My parents also loved the property and said that they'd book the same for their next business trip.

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Top rated hotels in Makati

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Tiara Oriental Hotel
3.1/57 Reviews
Makati Central Business District
Very nice room with lots of space. The equipment is a bit dated but I personally feel very warm. Very nice with couples. I don't recommend living alone. Because there is a lot of space. One will feel lonely
OYO 859 City Stay Inns Pasong Tamo
4/510 Reviews
Room was basic but clean and comfy. A bit hard to locate but manageable with the help of Google map. Staffs were nice and friendly. Even helped me in printing some docs. They allow us for an hour early check in.
ASN Boutique Residence
4.6/55 Reviews
I absolutely loved my stay there back in April. The rooms are extremely clean, and modern with absolutely everything you could ask for and there isn't a single negative thing to say. I fell ill while staying there and the staff were incredibly accommodating, bringing me food, medicine and fresh juices. I couldn't have asked for more. The breakfast was top notch as well with a wide range of choices. If you need a clean, friendly, modern and quiet place for a few days close to Makatis centre, then this is for you.
L Mansion 2 Palanan Makati City
3.9/57 Reviews
Very good and very clean. Toiletries are also available. There are no hair dryers and quilts. At night, the air conditioner is not turned on or turned on higher. An extra 100p will be charged for the quilt. What kind of bicycle is for this price, it is already very good. Really, a hotel like a small villa, the stairs are very beautiful and really feel like a small villa, not like a hotel, but the room is as professional as a hotel. The room has a kitchenette and a small balcony. It's pretty warm. When four o'clock arrived, the boss opened the door immediately. The registration is also very fast, less than a minute! Great, great! I almost wanted to stay one more night.
Hotel Merlo
4.1/51 Reviews
Makati Central Business District
Convenient location for someone who has errands nearby. Room was quite spacious but there was a crawling tiny cockroach in the kitchenette area and bathroom as well. But overall, you get your money's worth
Privato Makati
4.4/5114 Reviews
Makati Central Business District
Recently, my family experienced a death in the family. With family members coming from various locations in the Philippines to flying in from different overseas countries, we selected Privato Makati as it is within walking distance to our families house. From the bottom of our hearts, we would like to thank the entire Privato Makati staff as well as the Privato Group to help accommodate our family during our time of mourning. I know it could not have been easy to handle various room changes, extensions, and allowing our family to use the Amalfi restaurant tables after restaurant hours so we could eat as a family. I would individually like to express my appreciation to Niña and Angela at the front desk. Niña absolutely went above and beyond explaining answers when we had a mix up with room reservations. Once again, thank you Privato Makati staff and the Privato Group.

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