Ramada Encore Makati

The hotel looks nice from the outside and the reception area is presentable, but the rooms were extremely disappointing. The room we were given was filled with mould, damp, and had no natural light, windows, or proper ventilation. After just one night, my family and I developed blocked noses and coughs. There were also many mosquito bites, and the air conditioner was leaking directly onto the bed. We arrived at 7:00am after an overnight flight with two exhausted children, only to be told we had to pay ₱3,000 for early check-in. Otherwise, we would have to wait until 2:00pm. After pleading with them, they reduced the fee to ₱1,000 if we waited until 9:00am, but anything earlier still required ₱3,000. This was frustrating, especially since I had booked two stays with them (before and after our Boracay trip). When we finally got into the room at 9:00am, we were told we couldn’t have breakfast (which ended at 10:00am) because our booking didn’t officially start until 2:00pm. The poor room conditions combined with the lack of flexibility and compassion from the staff made our stay unbearable. We cancelled our next booking and found an alternative hotel. I would not recommend this property to families or anyone expecting a healthy, comfortable stay.

Very spacious rooms. A bit old, but still clean. Steam sauna was a nice addition but the rooftop wasnt open. Restaurant/cafe was basically non existent. 2 star quality amenities. Room and staff service was really great though.

I must say, my experience at that particular Ramada Hotel was quite disappointing. The room had a very musky smell. But the buffet was good.

Comfy bed, large room, good breakfast buffet. It's my 3rd time staying here, will book again

It was OK, but nothing too fancy but for the price I didn’t expect it sonice stay

Good location and clean room