Emperor Hotel Reviews
Emperor Hotel
No.51 Rua de Xangai, Macau Peninsula, Macau, ChinaView Hotel Details
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1 night
Emperor Hotel Guest Reviews
4.4/5
Very Good
8430 review
Verified reviewsLocation4.4
Amenities4.3
Service4.4
Cleanliness4.4
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All reviews(8430)
Positive reviews(8001)
Reviews with photos/video(854)
Easy to get around(308)
Friendly front desk staff(293)
Classy environment(291)
Convenient for shopping(97)
Strange smell in room(85)
Stayed multiple times(56)
Offers pick-up/drop-offs(41)
Located downtown(41)
Negative reviews(429)
Guest User
Deluxe Twin Room
Stayed in Oct 2024
Family
32 review
Posted on Nov 3, 2024
Horrible! I booked this hotel again after first experience we had a month ago which was wonderful. But this time have booked same room type and if was awful(( Old room, dirty bathroom, sagging mattresses which made sleeping so uncomfortable… woke up tiered( deep disappointment (( never again!
Response from Property: Dear guest: Hello! Thank you very much for choosing Hotel Royal Macau and sharing your stay experience and feelings! We deeply regret that we were unable to give you a satisfactory check-in experience this time. Regarding the outdated facilities and equipment you mentioned, we have continued to renovate and upgrade the hotel's hardware facilities in recent years. The guest rooms on the executive floor we are currently launching are very spacious and comfortable, with new facilities and distinctive decoration styles. You are welcome to have the opportunity to experience them. Thank you again for your support and attention to Hotel Royal Macau. I wish you a happy life and look forward to your visit again.
Michaela Jane
Deluxe Twin Room
Stayed in Sep 2024
Family
90 review
Outstanding
Posted on Nov 12, 2024
Stayed there for a couple of weeks. I had a great vacation! Will surely come back!
Response from Property: Dear guest: Hello! Thank you very much for choosing Hotel Royal Macau and sharing your stay experience. Guest satisfaction is the unremitting management goal of our hotel. Thank you for giving us such a pertinent evaluation. Our hotel will take this opportunity to continue to improve its service standards. We look forward to providing you with better service when you visit our hotel again. Thank you again for your positive review of our hotel. I wish you a happy life and smooth work!
Anonymous User
Deluxe Twin Room
Stayed in Nov 2024
Couples
1 review
Very Good
Posted on Dec 28, 2024
Wow so good
Guest User
Deluxe Twin Room
Stayed in Nov 2024
Travel with friends
2 review
Very Good
Posted on Jan 5, 2025
We stayed at this hotel for 2 days and the service was good. Also the location is quite good to go to senado square and also very accessible to go to fisher's man too. Overall, the hotel was good to stay.
Jean_Santana
Superior Twin Room
Stayed in Oct 2024
Business travelers
3 review
Great
Posted on Jan 4, 2025
Very good location, nice for those that need a spacious hotel, very near to Chinese Visa Agency
Guest User
Deluxe Twin Room
Stayed in Oct 2024
Family
1 review
Very Good
Posted on Nov 12, 2024
good location, clean, but room air conditioning too cold. housekeeping service prompt
Response from Property: Thank you for choosing Emperor Hotel and sharing your experience. We are looking forward to your next arrival in future, and we do hope that we could provide you better service again. Have a nice day!
Guest User
Deluxe Double Room
Stayed in Nov 2024
Family
1 review
Outstanding
Posted on Dec 12, 2024
Front desk good service , perfect location, joanna was very accommodating
Response from Property: Thank you for choosing Emperor Hotel and sharing your experience. We are looking forward to your next arrival in future, and we do hope that we could provide you better service again. Have a nice day!
Guest User
Comfort Quadruple Room
Stayed in Nov 2024
Family
1 review
Very Good
Posted on Dec 27, 2024
Good hotel. But breakfast is not suitable for non Chinese travelers.
indha
Deluxe Room
Stayed in Apr 2024
Business travelers
14 review
Outstanding
Posted on Jun 6, 2024
veri strategis loction and good for everything
Response from Property: Thank you for choosing Emperor Hotel and sharing your experience. We are looking forward to your next arrival in future, and we do hope that we could provide you better service again. Have a nice day!
Tan
Deluxe Room with Extra Bed
Stayed in Jul 2024
Family
4 review
Outstanding
Posted on Aug 15, 2024
Although the hotel is just a 3-stars but services, cleanliness and location is good. Will go back again in future.
Response from Property: Thank you for choosing Emperor Hotel and sharing your experience. We are looking forward to your next arrival in future, and we do hope that we could provide you better service again. Have a nice day!
Anonymous User
Deluxe Room
Stayed in Jul 2024
Family
1 review
Great
Posted on Aug 8, 2024
The location is convenient, and the room service is good. It would be better if there were more varieties in breakfast.
Response from Property: Thank you for choosing Emperor Hotel and sharing your experience. We are looking forward to your next arrival in future, and we do hope that we could provide you better service again. Have a nice day!
Guest User
Deluxe Twin Room
Stayed in Oct 2024
Travel with friends
4 review
Posted on Nov 29, 2024
Not the newest hotel, ok for a city trip but don’t expect too much.
Guest User
Superior Room
Stayed in Jul 2024
Business travelers
6 review
Posted on Aug 8, 2024
They were charging me for improperly misaccounted minibar. They only put once in the fridge and now they counted as if i used it everyday. The housekeeping staff never replenished the minibar since my the first use. And now they charged as if i used it everyday. Really disappointing. I stay in other hotels around the area but this thing never happened to me. Everything is always well accounted. I am always tipping the housekeeping staff but they do not do their job properly not all the staff but some if the housekeeping staff are really lazy and impolite.
I just paid the mischarged minibar because they had to hold me for a llng time uppn checking out so i just gave up cos i was so tired and no sleep never coming back again. I promise
YgoTraveller
Deluxe Twin Room
Stayed in Oct 2024
Travel with friends
7 review
Very Good
Posted on Nov 21, 2024
Friendly staff and nice hotel! Will surely book this hotel again.
Response from Property: Thank you for choosing Emperor Hotel and sharing your experience. We are looking forward to your next arrival in future, and we do hope that we could provide you better service again. Have a nice day!
Ricky Au
Superior Room
Stayed in Jun 2024
Business travelers
2 review
Very Good
Posted on Jul 21, 2024
The hotel staff always patiently explain to our inquiries and tried to assist to the room facilities.
Response from Property: Thank you for choosing Emperor Hotel and sharing your experience. We are looking forward to your next arrival in future, and we do hope that we could provide you better service again. Have a nice day!