MGM Cotai Reviews

It was very nice to be at MGM Cotai for our anniversary. The hotel is of good quality for both facilities and services and accesses a convenient location. Definitely worth a recommendation and will come back again.

Very well-trained hotel staff, polite & thoughtful. A pleasant stay experience.

Amazing stay.. loved the hotel and hospitality. Will be going back again to stay there

excellent service by the staff of MGM Cotai, from the reception to the front desk. Very well service by the individual restaurants staff , including the Chinese catering 淳， and 好煱。Very helpful and nice service staff, not only rendering appropriate seats and recommending delicious but suitable dishes, according to the needs of the customers. It was difficult to obtain transportation means in the morning, but the staff , namely Richard Liu of the main lobby, has spent extra efforts to call a taxi for our aged patients. Many thanks to this gentleman and his fellow workers.

Check in computer system has error. We are told to go out for sightseeing for a moment. When we come back at 5pm. The system is not fixed. So we went to have dinner in hotel. Then when we come back at 7pm, the system has still not fixed, and we need to line up for 1 hour to check in!! The line management is awful and not professional. They even don’t have a contingency plan. I didn’t expect a 5 star international hotel will have such a problem! We originally plan to enjoy their swimming pool in the afternoon and we ended up enter the room at 8pm that the pool already closed.

Excellent hotel, with excellent service and excellent food. Compare to other hotels in town, the MGM COTAI is definitely the best choice to enjoy a true 5 star privilege. Highly recommended!

I had an event there during the weekend and all I can say is Kudos to MGM Cotai! They made miracles that night and all the guests enjoyed the food, ambience, facilities, ballroom and the service par excellence. My room accommodation was exceptional too! Keep up the good work!

Great hotel. Staff are very accommodating and very helpful. Rooms are clean and very functional. Swimming pool is lovely with lots of loungers and fresh water. Would definitely return to and stay at this hotel again.

Just stayed for four nights at MGM Cotai, had to add on an extra night at the last minute and the staff, particularly Shellee helped so much with this, going out of her way to make sure my room was decorated (was a celebration with friends), and making sure that notes were carefully made to assist me upon check-in. The free coach from/to the border was a huge help as well. Even after I checked out, Vincent walked my luggage for me to the shuttle area and was kind and generous. Drinks at the bar, though pricey, are really worth it. Someone is always there to help if needed and the twice daily room cleaning/turn down were so nice to have after a day exploring and when bed time came. Will be returning and bringing friends, so very happy to have this wonderful escape close to home. As a note to anyone visiting the area, convenience stores on the ***** are not easy to find or are closed, so bring cigs and snacks for times before you find a store with a taxi. Can't wait to return!

Hotel was busy & our room located in first floor with no view at all, requested king size bed but not allowed, other than that, it seems ok

check-in at 5pm and was informed that rooms not yet ready. A bit surprised and glad to know the rooms are ready before we finished checking-in. Promised fruits were not delivered to rooms though. Appreciate an alternative way to allow luggage getting through the ****** (not staying in ****** area, just passing through from one entrance to one exit) Thx

Excellent service, newer hotel, close to LRT for easier commute as basically often unable to grab taxi in Macau. Shuttle buses to gate, airport and pier. Coast breakfast also good but not cheap, should sign up for MGM membership to obtain discount.

Water leaking from the bath area to the toilet room, pillow is hard and too high, I was asking to have other type of pillows, and they said they were all borrowed out, which was another to prove the pillow was terrible. However I need to give credit to the Chinese breakfast, it was great.

Short of drink water. Guest smoke in non-smoking floor without control. Both noise ＆ smoking smell disturb our evenings.