Andaz Macau

The check in process was pretty smooth. While we rested at the Lounge, Xiao Yu(小鱼) approached us and offered assistance with umbrella, room arrangement and useful information. She was very friendly and proactive with warm smile which made us felt very welcoming. The room was comfortable and modern with high technology features. Upon entering the room after check in, a silver toothpaste cover and a hair from the previous guest were found by the corner of the bathroom door. Moreover, they were still on the floor at the exact location when we returned in the evening and turn down service was already executed. Room inspection was obviously not in attention to cleaning issues. Also felt not too convenient when going out every time that we had to take the shuttle bus. Overall was ok although there were still areas for improvements. 小鱼at the Lounge was definitely the best experience that we had during the entire stay.

Nice hotel and friendly staff. The lounge arrangements can be improved. Food, drinks and seats not enough. Location is good, nice service and overall great experience.

Hotel rooms are very spacious and clean and staff are very friendly especially the housekeeping staff Mila who went the extra mile to provide us with more amenities to ensure our stay was comfortable. Will choose this hotel again should I return to Macau.

The room is super clean, bar is serving good cocktails! Shout out to the housekeeping staff,, they’re so lovely that providing eye masks and pillow spray even helped to arrange my stuff ❤️ only thing is I didn’t bring sport shoes so can’t try the gym equipments. Will definitely come back ❤️❤️❤️

I've always loved Andaz hotels, and my memories of Andaz Macau are especially memorable. The facilities are great, and the service is excellent, of course, and the turndown service was wonderful. Nevaeh and Justin were my hosts, and they were so kind. I was really touched by how they tried to accommodate all our requests. It's a pity that I could only stay for one night because I booked in a hurry and there were no rooms available. On my next trip to Macau, we will definitely stay at Andaz again.

We loved newly opened Andaz hotels and their high tech room design. The facilities are great and room included entry to the water park in Galaxy. There are lots amenities and includes box of cookies and all the drinks in the fridge. Geraline were our hosts, and they were so kind. On our next trip to Macau, we will definitely stay at Andaz again.