Hotels Near SNG - St. Niklausen Lake Cruises in Lucerne

The location is very good, the scenery is very close to the train station, convenient to travel, is the best hotel since staying in Switzerland, the main room is relatively large, breakfast is rich, like

Please consider all reviews from previous guests before booking this hotel. If there’s a -1 rating I would give it to this one. Hotels like this should just shut down and not be in this business. Bring your rude staff with you too. This is the worst hotel in the world! Upon arrival you would feel that you made the wrong decision. The hotel smelled so dirty and old. Who knows when was the last time they cleaned it. The people working there does not have a clue what they’re doing. They can’t find my reservation so they have to call the manager to find it. Bad customer service. I’ve had a couple of bad customer service experience but nothing compared to this one. The manager was VERY VERY RUDE!!! Every time you ask her help, her response is “I don’t know!!” like she doesn’t work there. She was not willing to help people who paid decent money to stay at this horrible place. The hotel amenities were horrible too but not as bad as the customer service. We stayed in the building not connected to their check-in lobby. The building was a place that filmmakers would use to create horror movies. The lobby at this building has no steady light. It was on a timer and would turn off after 5 mins. So when you wake up in the middle of the night to go to the shared bathrooms, you would find yourself unsafe to pass by the lobby since there were no lights. They have a washer and dryer which is great but no English instructions. When you call the receptionist for assistance, she would response in a discourteous way. Nobody in this hotel wants to help you. What they do is to take your money and leave you hanging. Please don’t ruin your trip to the beautiful country of Switzerland by staying at this awful place.

Here are a few points of feedback: Friendly Staff: The staff were generally friendly and polite. When I arrived at the hotel earlier than the check-in time, the staff provided space for storing my luggage. Comfortable Accommodations: The room I stayed in was generally comfortable and clean, providing a decent level of comfort during my stay. However, there were a few minor maintenance issues that could be addressed, such as the brightness of the light. Also, the spray at the toilet did not function properly. The dining options at the hotel were satisfactory. While the meals I had were tasty, I felt that there could have been a bit more variety in the menu offerings, especially for guests staying for an extended period.

Positives * Helpful and quick remote service. They helped arrange our requested extra pillows before arrival. They also arranged to send us the Lucerne visitor pass by email two days before arrival. There were some spiders in the rooms that were quickly removed for us. We also had an issue with the air conditioner that was quickly fixed while we were out. * Attractive modern and practical design. * The organic bathroom amenities set by local brand is a nice touch. * There are supermarkets and shops nearby. You must try the freshly baked pastries from Aux Merveilleux de Fred in the morning. The chocolate cramique is delicious as it comes out of the oven. * We requested a quiet room and were assigned on the 5th floor. It was nice and quiet and we could easily access the room using the lift. To be improved: * A microwave would be great to heat up food. Placing one in the common laundry room could also help. * There were no instructions on how to use the electrical stove top and other equipment in the room. This info would be good to add in the Lubo app. * A sponge is provided in the kitchen but there is no dishwashing detergent. There are not enough additional dishes to make use of the dishwasher. A small dish drying tray would be useful in the kitchen too. * The mirror near the entrance needs lighting. The shower area is also too dark. * The body soap was not placed in the shower. It was in the kitchen instead. * The air conditioner made a strange noise from time to time. * The water pressure and temperature of the shower was not stable.

The Staff was very friendly, one of them was Kevin (I Think), and also two other ladies also on the desk was very helpful in guiding us regarding our travel. We stayed for 3 days and the whole concept of the Hotel was different. We had an infant with us and wanted to change the room we were allotted and they readily agreed and luckily they had one bigger room with king size bed to accommodate them. The breakfast was regular and most importantly the staff being very nice and helpful, which has made an impression on us as this was the first time we traveled to this city. For the amount you pay for this Hotel in Lucerne, it's certainly very cheap for the services you get. It's based on a Theme so most of the rooms have bunker beds so even children would love it. Not much space inside the room or shelves to keep stuff. But then its a budget Hotel. Would stay again if I visit this city again. Its 8 minutes walk from the Station.

Overall the hotel is clean and re-newed. Good for short stay. But reception service was so slow, we arrived at around 9pm and we waited 30-40mins for the reception counter and get back to room at 10pm. Also the staff keep suggesting us to park our car in nearby carpark instead of parking slots in front of the hotel.

I am very satisfied with my stay in Ibis Kriens! • Friendly staff • Clean room, Clean hotel facility • Dogs friendly • Quiet • good price ratio • No problems Very recommendable! In general I find the Ibis Hotel very recommended!

I really was looking just somewhere to sleep over night. I was out all day from 8am till late. For those hours there is no good transport getting to or leaving the Hotel. Everything was amazing. Very clean. The room had no air-con, so it was very hot. There was a fun. The cows are just outside and their bells are making noises all night. The fruit and vegetable van arrived at about 8am again just outside my room and making delivering noises again. Perhaps the hotel should supply some ear plugs.

First, the location is beautiful. The hotel is clean and tidy, and the staff very friendly. It's a wonderful place to stay. We used this location as a base to explore the region. It's very quiet and there's not much traffic on the roads at any time (except around Zurich in rush hour). You do need a car here as there's nothing to do in the area. They'll charge you 20 Francs a night for parking. As we stayed for 7 nights they charged a max free of 100 Francs. Not too bad I suppose. The downside is the bedroom. The lighting is dreadful. There's also no air con. They did supply a fan to blow the air around which did help a bit. There's a sensor in the bathroom that detects movement and comes on. The decorative shelving had more light than the rest of the bathroom. Perhaps 3 candles would have been better. The shower has plenty of power and hot water but as it's placed over the bath it hardly keeps the water in. It's a job to stop soaking the floor. The lighting in the main room is dreadful too. We didn't have a lake view which was our choice but we didn't expect to be in full view of other residents either. There was a blind that you could use to add screening and shelter from the sun, but it seemed to have a mind of its own. Sometimes it wouldn't go down, other times it would but then go up again without warning.

We stayed here twice in July and August 2020 as a stopover on our way to Italy. The hotel is conveniently located at the Raststaette Neuenkirch. The noise of the highway is not troubling, especially not in the rooms located at the backside of the hotel. The rooms have no airconditioning, but a ventilator is provided and it is possible to open the windows, although not completely. The rooms were very clean and the staff friendly and helpfull. Views from around the hotel show mountains and countryside. Within a few kilometers, there is the Sempachersee which provided us with a refreshing swim after a long day of car travelling. The breakfast was fine. The price was fine in comparison with other hotels in Switzerland.