Hotels Near Jesuitenplatz in Lucerne

The front desk staff are very warm and friendly, and the room is okay, but it doesn't make sense that there is no air conditioning in summer. The hotel is in a great location, in the center of Lucerne. The breakfast provided by the hotel is not bad, and free (unlimited) tea and coffee are provided at other times. Generally speaking, it is acceptable.

We stayed one night in the Hotel Luzernhof Annex. Stupidly we put my jewellery in a location in the room that we felt would be a good hiding place - it was so good we forgot about it when we departed early the next morning. Much to my dismay I didn't realise until we were in the UK awaiting our flight home. An email later, my little jewellery bag was in the safe hands of the hotel staff who went and retrieved it from our room. The lovely staff then posted it to another family member in Germany. I am so grateful for their kindness and attentiveness to our stressful (self inflicted) situation. Their honesty and quickness of action brought much comfort to me as the items held great sentimental & irreplaceable value. Thank you to all involved. The room in the annex was clean, comfortable, spacious, ideally situated and a great price. There were plenty of food options nearby. Although it had a shared bathroom, it was super clean and provided all that we needed. My sincere thanks to the Hotel Luzernhof.

Please consider all reviews from previous guests before booking this hotel. If there’s a -1 rating I would give it to this one. Hotels like this should just shut down and not be in this business. Bring your rude staff with you too. This is the worst hotel in the world! Upon arrival you would feel that you made the wrong decision. The hotel smelled so dirty and old. Who knows when was the last time they cleaned it. The people working there does not have a clue what they’re doing. They can’t find my reservation so they have to call the manager to find it. Bad customer service. I’ve had a couple of bad customer service experience but nothing compared to this one. The manager was VERY VERY RUDE!!! Every time you ask her help, her response is “I don’t know!!” like she doesn’t work there. She was not willing to help people who paid decent money to stay at this horrible place. The hotel amenities were horrible too but not as bad as the customer service. We stayed in the building not connected to their check-in lobby. The building was a place that filmmakers would use to create horror movies. The lobby at this building has no steady light. It was on a timer and would turn off after 5 mins. So when you wake up in the middle of the night to go to the shared bathrooms, you would find yourself unsafe to pass by the lobby since there were no lights. They have a washer and dryer which is great but no English instructions. When you call the receptionist for assistance, she would response in a discourteous way. Nobody in this hotel wants to help you. What they do is to take your money and leave you hanging. Please don’t ruin your trip to the beautiful country of Switzerland by staying at this awful place.

Here are a few points of feedback: Friendly Staff: The staff were generally friendly and polite. When I arrived at the hotel earlier than the check-in time, the staff provided space for storing my luggage. Comfortable Accommodations: The room I stayed in was generally comfortable and clean, providing a decent level of comfort during my stay. However, there were a few minor maintenance issues that could be addressed, such as the brightness of the light. Also, the spray at the toilet did not function properly. The dining options at the hotel were satisfactory. While the meals I had were tasty, I felt that there could have been a bit more variety in the menu offerings, especially for guests staying for an extended period.

Quite a walk from the train station. Recommend to take the bus if you have the Swiss Travel Pass. Take the number 4 from the Bahnhof, gets off right after crossed the bridge at Brunigstrasse. The first day I am only with 2 people so stayed in a triple room. The Shower room is directly open up to the bedroom with only frosted glass and no curtain. And sink is IN the bedroom so would have no place to change cloths. I guess it makes sense for any couple but kindly of odd for triple. The second day a friend joined so we move to a family room with a proper washroom which is much more ”family friendly” The hotel serve breakfast at a very low and nice price (in Swiss terms). Get hot water free at the lobby but no boiler in the room. For the best it provides microwave oven, so can get food from nearby Denner if you are on a budget. Be sure to get in line early cause there will be people lining up at around 6.

I really was looking just somewhere to sleep over night. I was out all day from 8am till late. For those hours there is no good transport getting to or leaving the Hotel. Everything was amazing. Very clean. The room had no air-con, so it was very hot. There was a fun. The cows are just outside and their bells are making noises all night. The fruit and vegetable van arrived at about 8am again just outside my room and making delivering noises again. Perhaps the hotel should supply some ear plugs.

Overall the hotel is clean and re-newed. Good for short stay. But reception service was so slow, we arrived at around 9pm and we waited 30-40mins for the reception counter and get back to room at 10pm. Also the staff keep suggesting us to park our car in nearby carpark instead of parking slots in front of the hotel.

The hotel is very close to No. 21 station, the surrounding environment is very good, and the scenery is beautiful; the temperature in the room cannot be controlled independently, and I was awake in the morning two days. When I asked the front desk, it said that the fresh air system was broken and only cool breeze came out; the mattress was very comfortable; Breakfast is average.

We stayed here twice in July and August 2020 as a stopover on our way to Italy. The hotel is conveniently located at the Raststaette Neuenkirch. The noise of the highway is not troubling, especially not in the rooms located at the backside of the hotel. The rooms have no airconditioning, but a ventilator is provided and it is possible to open the windows, although not completely. The rooms were very clean and the staff friendly and helpfull. Views from around the hotel show mountains and countryside. Within a few kilometers, there is the Sempachersee which provided us with a refreshing swim after a long day of car travelling. The breakfast was fine. The price was fine in comparison with other hotels in Switzerland.

I tried to get to 4 out of 5, but need to be honest. The hotel isnt responsible for the view and the view makes up for a lot of negatives in the hotel. Check in was friendly and quick and we had the key to our room on the 4th floor no more than 5 minutes after we arrived. Parking was a bit of a search because we arrived on a sunday during lunchtime and apparently this is a popular time to have lunch at that hotel. The room we got is on the 4th floor and is a standard room with lakeview. The room is very tiny! Washbasin is in the room and the shower and toilet are separate but really tiny space too! If you are with 2 and you have your luggage then the room is completely filled up and no space to store anything. There is a ventilator, but no airconditioning. But thats OK. we could open the window and the fresh breeze over the lake came into the room. But also the mosquitos! So maybe they can place some mosquito net in front of the window? There is a watercooker in the room, but with a very short powercord, so the only place where we could use it was on the washbasin, but that was not very stable. The bed was not comfy, hard and the pillows are non existent. The wifi was good and fast! Then breakfast. It was a ”buffet”, but it was very limited. Some bread you need to cut yourself, thats OK, but with Covid? And the rest was just some cheeses and meats, some sweet things and thats it. Coffee was from a machine and juice from a tap. It was ok, but not really memorable. We didnt have dinner here because we read some reviews and watched what other guests ordered and compared prices and we decided not to do it. Check out was not really check out, it was just paying the bill and thats it. The desk agent didnt ask how our stay was or wasn't interested at all. So all in all too much things I dont like about a hotel at this price level. The views and location is priceless thats true. But it was like that the hotel is managed without passion. Thats a bit sad.