Art Deco Hotel Montana

Art Deco Hotel Montana Reviews

Art Deco Hotel Montana

Adligenswilerstrasse 22, Lucerne, Canton of Lucerne, 6002, SwitzerlandView Hotel Details
Art Deco Hotel Montana
Art Deco Hotel MontanaArt Deco Hotel MontanaArt Deco Hotel Montana
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Art Deco Hotel Montana Guest Reviews

4.5/5
Great
74 review
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.5
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All reviews(74)
Positive reviews(43)
Reviews with photos/video(9)
Negative reviews(2)
Chak Heng Andrew
Penthouse Room Lakeside
Stayed in May 2023
Couples
27 review
5.0/5
Outstanding
Posted on Jun 19, 2023
hotel service is perfect. The view is phenomenal for Lakeview penthouse rooms. There are restaurant and bar by the lake, but a room service to the room and have dinner at balcony is even better. Ordering room service can be done via tablet, very convenient. But remember there are service charges for room service. Sadly is the room we checked-in was without a bathtub. Will consider to get the outdoor bathtub room next time.
Patrick
Queen Room
Stayed in Apr 2023
Couples
1 review
3.2/5
Posted on May 27, 2023
As as Swiss, I never travelled much inside Switzerland. I am usually travel around in Asia, like Japan, Thailand, Taiwan. So I was seriously shocked how low quality the Swiss Hotels are. Besides this I was also in Interlaken, and have to say the hotels are mere Motel standard at a price tag from 300-500$ for 15m² not even clean. And it's not only this Hotel, many others around I had Lunch or Dinner are in such bad condition But to the "Art Deco" Montana... The best part is at the beginning. Reaching the entrance by a Cogwheel Car, is great, the lobby is nice as well and the terrace with lake view is beautiful. But then, comes the issue, the price changed, the day of the check in was 180$ cheaper for the same room than when I booked it. We didn't get any compensation which i didn't expect i Switzerland anyways, still a bit disappointed. But ok... off to the hotel room. The pictures prepared me to not have too much expectations but, the reality is just so heartbreaking worse. I stayed in cheap hotels for 80$ in China or Thailand with same standard. The Dyson Hairdryer didn't save the impression. We were the first 30 minutes really depressed, sitting on the bed full of regrets going to lucerne. It's all so cheap made for that price. Well, we recovered and left the hotel for travel. But bottom line, the cheapest hotels in Switzerland are barely worse than the range from 400-600$ like the Montana. If wanna luxury, better opt for those instagram famous Hotels for 1200$ + Anything else is all the same low standard. Side Note: In Switzerland 3-4 Stars Hotel Minibar is not free.
6/9
Guest User
Deluxe Room
Stayed in Nov 2022
Couples
3 review
4.5/5
Great
Posted on Dec 23, 2022
A great hotel situated just at the hill, with a great view of the lake. Can be a tad expensive, but the hotel is high tech and the rooms are comfortable, warm and feels like home. Love the duck in the bathroom too!
Guest User
Grand Deluxe Room Lakeside
Stayed in Feb 2023
Business travelers
6 review
5.0/5
Outstanding
Posted on Apr 6, 2023
Still praise, see my continuous live evaluation
Original TextTranslated by Google
Guest User
Double Room Lakeside
Stayed in Jun 2022
Family
35 review
5.0/5
Outstanding
Posted on Aug 21, 2022
the scenery is very beautiful
Original TextTranslated by Google
Imogenblow
Stayed in Oct 2024
Couples
5.0/5
Outstanding
Posted on Nov 5, 2024
What an incredible stay! The entire team was lovely and the room was one of my favourites from our entire 7 week trip. What a stunning view from our balcony, and gorgeously designed rooms with good taste in decor. We loved everything about this hotel!
Response from Property: Dear Imogenblow What a fantastic review! Thank you so much for your kind words and your feedback. Its a pleasure to read, that you loved everything about our hotel. Best regards, your Montana-Team
Bobbieeeeeeee
Stayed in Sep 2024
Family
2.0/5
Posted on Oct 21, 2024
We arrived at the hotel. As we entered the hotel tram the door slammed close on my arm. It was bruised but the hotel said that this is not America and they don’t have a way for you to complete an accident report. Most of the hotel staff did not speak English. We never experienced a European hotel like this one. Our first room faced a construction site. Our tour promised us a lake or Mountain View. We had to pay a lot more money to upgrade. The hotel did nothing to accommodate us other than provide a king bed.
Response from Property: Dear Mrs. Saggese Thank you for your feedback after your stay at our hotel. As explained on site as well as via e-mail, we are sorry you bruised your arm at our funicular. Nevertheless it is true, that the Swiss system concerning accidents is not the same as the American system, which means that there are no claims forms to fill out here, as is the case in America. What our head of reception on site and our Rooms Division Manager have already tried to explain to you multiple times is that the usual procedure in such a case is for the injured party to go to the doctor and report any damage to their insurance company themselves. What we have also already tried to explain to you is the fact that not every guest on the Viking River Cruise can have the same room category, as we have 16 different room categories in our 63 rooms. In addition, the room allocation is done by Viking itself. We regret that the room assigned to you did not meet your expectations. Once again, we’re sorry for any inconvenience you experienced, and we hope that despite these issues, you were able to enjoy other aspects of your stay. Kind regards from the Montana-team
RetirednLove2travel
Stayed in Jun 2024
Solo travelers
5.0/5
Outstanding
Posted on Jul 8, 2024
When I arrived a the Art Deco Hotel Montana, the reception was very informative, warm and welcoming! Very professional and helpful in every respect! My room at the hotel was a Grand Deluxe Lakeside. I was a bit disappointed that it wasn't the corner room shown online with the two balconies, but the balcony I had provided an amazing view of Lake Lucerne and Mt. Pilatus! The welcoming glass of champagne and bowl of nuts was a definite plus! The bathroom is amazing with the rainshower and the separate soaking tub! The lemon scented bath salts provided a relaxing soak after a long day of touring. The breakfasts were simply fabulous! In fact I enjoyed this hotel so much that I stayed an extra three days even though I had pre-paid hotel accommodations at another hotel with a group tour - about a 6 minute walk away! The funicular was a fun way to get to and from the street and the walk into the city center along the lakeside was very refreshing! My stay from start to finish at the Art Deco Hotel Montana was incredible! So spacious and so bright and colorful! And the A/C was the coldest I have ever experienced in Europe! The room service was wonderful as well! This was part of my 23 day European vacation and absolutely one of my favorite hotels!
6/22
Response from Property: Dear guest What a wonderful review you left us here! Thank you so much for your feedback, we are so happy you enjoyed your stay and also that you stayed even longer than initially planned. It would be great to have the chance to welcome you back at some point. Best regards from the Montana-team
Erin C
Stayed in Jul 2024
Family
3.0/5
Posted on Aug 19, 2024
Very pretty view of the lake! Do not love the hotel. Rooms are too small when traveling with 2 large suitcases and 2 people. The bathroom is very small too. The shower doesn't work very well either in this room. Too small of an area to hang clothes because of the selves that are in the way. Hopefully other rooms ate different. The dinner in the bar was great the 1st night. The 2nd night it was closed so we went to the beach club bar but left right away. Had dinner in the restaurant. Great food a little spendy. Waitress was very patient with us.
Response from Property: Dear N3325KZerinc Thank you for your feedback and your positive as well as honest words. We appreciate your criticism and apologize for any malfunctions given. We hope to see you again in the future to fully convince you of our rooms and services! Kind regards from the Montana-team
Jmcnyc87
Stayed in Jun 2024
Couples
5.0/5
Outstanding
Posted on Jul 21, 2024
Fabulous staff, room, views, and location. This is a true class act. Worth every penny. The private cable car helps get to and from the hotel very quickly and conveniently. We had the Suite with balcony on 6th floor and we overlooked the lake. This was an unforgettable experience.
Response from Property: Dear Jmcnyc87 Thank you so much for your kind words regarding your stay at our hotel. We are beyond happy you enjoyed your time with us and look forward to welcoming you again in the future! Best regards from the Montana-team
Guest User
Stayed in Dec 2024
Family
5.0/5
Outstanding
Posted on Jan 3, 2025
Wonderful property with first class service and a wonder Christmas Eve Dinner. The Hotel Staff were extremely friendly and helpful in advising us about daily excursions.
Guest User
Stayed in Nov 2024
Couples
4.0/5
Very Good
Posted on Dec 27, 2024
Nice room. Amazing view of the area from the balcony. Friendly staff. Wheelchair friendly. Excellent breakfast buffet.
Guest User
Stayed in Nov 2024
Travel with friends
4.0/5
Very Good
Posted on Dec 5, 2024
When traveling on vacation, the hope and expectation is perfection (or near that) in every hotel. Invariably things come up, and it’s in those situations that a hotel and its personnel have the opportunity to stand out. In this case, the management at the Montana did stand out. The hotel was sold out and we had an issue in our room that we had reserved for two nights. We were in the midst of a 10-day trip in Europe. Unfortunately we were unable to stay in our room at the Montana because of issues that could not be resolved. The management team there took a number of steps to ensure we were taken care of, on multiple fronts. Knowing that there were reasonable people at the hotel who could support us made a tremendous difference in a tricky and difficult situation. This was at the tail end of our trip. And especially when expectations from most hotel management teams have gotten so low.
ncriley
Stayed in Oct 2024
Couples
5.0/5
Outstanding
Posted on Nov 18, 2024
Beautiful hotel with first rate service and stunning views. We had a corner room with views of the lake and the city. Everything about this hotel was first class. The room was larger than expected and beautifully appointed. Everyone we spoke with was great, with helpful information and assistance for booking a side excursion, taxis, etc. The funicular was a fun extra, and made getting down to the bus line very easy. Great stay!
Response from Property: Dear ncriley Thank you for your wonderful review! We're thrilled to hear that you enjoyed the stunning views, spacious room, and first-class service. It's great to know that our staff could assist with your needs and that you enjoyed the funicular experience. We look forward to welcoming you back for another fantastic stay! Best regards from the Montana-team
Diane M
Stayed in Oct 2024
Other
5.0/5
Outstanding
Posted on Nov 16, 2024
Lovely hotel. We had a nicely updated room but no view. We enjoyed the closeness to the bus and sites. Loved the funicular since the hotel sits on a hill. Staff was pleasant and professional.
Response from Property: Dear Diane Thank you for your lovely review! We're glad you enjoyed your stay and the convenience of the location. We're also happy to hear you appreciated the funicular and our professional staff. We hope to welcome you back on your next visit! Kind regards from the Montana-team